|Originally posted by Brandt Slater |
Dude that sucks and interesting too. I typically shop at PSSL and havenít had ian ssue like that yet. If it helps, a friend of mine is having the same issues with Phase through Guitar Center. I dunno if he purchased them online or in a store but thereís been a three week delay past when they were supposed to arrive.
Quite frankly, Phaseís tech support receives and F from me. Still havenít gotten a response from them. Attempted to converse with them via Facebook but they gave me the same tech spiel as the manual says. I dunno, maybe if my name was Jazzy Jeff or something like that, the response would be quicker. Kinda hoping someone buys them out and can run the system effectively. The productís good but the human side of it, No.
Well at least it's not me then.
I called PSSL today and they want to give me a gift card for all the delays which was nice.
However, they said they're expecting them next week......
...but he explained there's something weird with phase:
They won't give tracking details to any retailers. Normally, they get tracking details once the items are in transit, sometimes even before that, but phase flat out refuse to send any tracking details to retailers, only an indication of when it should arrive.
I happened to call a local DJ store (that I've know for years but weren't on the approved retailers list) and he said he had some a couple of weeks back (first initial shipment) and is now waiting for the second batch.....
Apparently Phase are purposely holding off shipping any becuase of the glitches they've had. It's not a manufacturing issue in terms of pumping out enough units, they have loads, it's that they still haven't fixed the issues with the faulty calibration and they're overrun with complaints of faulty ones so are not shipping any until they absolutely solve it. This suddenly makes about the tracking info problem.
I'll find out next week if they've fixed it......