Registered: Nov 2000
Location: Maximum Security twilight home for cats
quote:
Originally posted by Ian
Better than the Indians that run HSBC customer support
Think a lot of Australian banks brought their customer support back onshore for that reason, people couldn't stand them. Course, the big hole in the system is still where all the accounting and so on is off-shored to some developing country where they pay them 350US a month to handling billions of dollars and wonder why customer info and cash is at risk
Feb-04-2012 00:41
Ian
Not dead yet.
Registered: Dec 2001
Location: UK
That's exactly the problem. You need people who understand the country they're dealing with and generally whilst some Indian call centres are ok, most aren't. BT for example, are the biggest liars around. They tell you something to get rid of you and when you try to follow it up, they deny all knowledge of it even claiming you didn't call them (despite your ball proving otherwise)
Feb-04-2012 07:34
Sushipunk
Flickering, I roam
Registered: Sep 2006
Location: Chateau Verdafloor
quote:
Originally posted by Ian
That's exactly the problem. You need people who understand the country they're dealing with and generally whilst some Indian call centres are ok, most aren't. BT for example, are the biggest liars around. They tell you something to get rid of you and when you try to follow it up, they deny all knowledge of it even claiming you didn't call them (despite your ball proving otherwise)
It's fully hit/miss with the Indian call folks, IMO. I've dealt with some complete muppets that haven't had a clue about what they're supposed to be dealing with, but then a few people here and there have been totally awesome, and really knew their shit (and sorted out mine) - Not just a "follow the script" type of engagement at all.
Feb-04-2012 07:46
Fledz
Banned
Registered: Sep 2006
Location: London UK
quote:
Originally posted by Vector A
Found out my vitamin D levels are low. The perils of being a shutin, I guess.
This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.
Feb-04-2012 07:52
Joss Weatherby
Banned
Registered: May 2008
Location: The Pacific Northwest, of course
quote:
Originally posted by Fledz
This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.
I don't even have it...
Feb-04-2012 08:06
Vector A
Your petrochemical arms
Registered: Apr 2011
Location: U.S.
quote:
Originally posted by Fledz
This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.
In most of the U.S., UVB levels are too low for your body to produce much vitamin D at all from October to April.
Things may be different for those of you living near the ozone hole, though.
I'm from Atlanta, and live in LA, so I've never technically had the seasonal problem with Vitamin D (other than shitty, rainy Georgia winters). That said, the window in the winter here is still very short and comes during the time of day when one is most likely to be at work, so watching diet and what-not is still the best idea.
Feb-04-2012 10:17
Ian
Not dead yet.
Registered: Dec 2001
Location: UK
quote:
Originally posted by Sushipunk
It's fully hit/miss with the Indian call folks, IMO. I've dealt with some complete muppets that haven't had a clue about what they're supposed to be dealing with, but then a few people here and there have been totally awesome, and really knew their shit (and sorted out mine) - Not just a "follow the script" type of engagement at all.
I think the problem with the ones that I've come across is that they're so automatic in following the script. They're almost not allowed to think about the issues but it leads to bad service. You've got to be able to improvise, use your initiative and not as you say read a script. It doesn't help that they also struggle with many of our accents as we can with a lot of theirs. Imagine a full on geordie, scouser or irish person speaking to one
Feb-04-2012 10:58
Sushipunk
Flickering, I roam
Registered: Sep 2006
Location: Chateau Verdafloor
quote:
Originally posted by Ian
geordie
Or a Glaswegian accent
Feb-04-2012 21:03
Vector A
Your petrochemical arms
Registered: Apr 2011
Location: U.S.
Geordie accent is kind of neat.
Gah, why did I have to get stuck with the one accent that nobody finds alluring or interesting? Life is so unfair.
Feb-04-2012 21:17
Lira
Ancient BassAddict
Registered: Nov 2001
Location: Brasília, Brazil
quote:
Originally posted by Vector A
Geordie accent is kind of neat.
Gah, why did I have to get stuck with the one accent that nobody finds alluring or interesting? Life is so unfair.