|Originally posted by FunkyCrew |
a few things I wanted to mention:
- we were not told that there were not in/out privileges with the wrist bands - caused a few disappointments
- the pub needs a few more waitresses!
I definitely agree there should have been more staff on Sunday. As an avid drinker myself, I would have appreciated having more options for quenching my thirst, so my apologies for that. There will definitely be more serving staff on hand for Canada Day, and with added satellite bars to spread the drinks around.
I also want to apologize for any confusion about the ins/outs for the wristbands and any inconvenience this caused.
The wristbands were there to ensure that there would indeed be ins and outs all day; allowing people the ability to come and go has historically been one of the plusses of our By The Lake parties. However on a very busy day like Sunday the problem arose that returning groups of people added to an at-capacity situation, and for safety reasons we had to stop letting people in.
At that point we had to change the policy so that if you left, you left, simply because otherwise anyone leaving for good would have still counted against the capacity, and we already had a sizeable line early in the day. That's not fair to those who waited, and so we tried to do what we thought was fair overall, although I do undestand how changing a policy like that midway through the day would have been a nuisance.
|Originally posted by Cribby |
I think they suddenly decided to revoke those privileges as the day progressed. Was not impressed with that.. they snipped off a friend's wristband and exclaimed, "I should have cut this long ago" and made him wait in line again to pay cover. WTF? Yes it was super busy and the turnout was probably a record, but they should been consistent and made the regulations clear... Other than that, it was a great day!
I'd like to speak to the snipping wristband part. It was our way of ensuring that if you left, it meant you left so that someone else waiting in line could come inside and get a wristband themeselves.
Security should have been clear but polite in explaining this situation to those leaving. If the policy was explained in the way described above, then I have to apologize for that - security should have been clear but polite in explaining what was happening and ensuring that people understood what we were doing and why.
We'll be revisiting the policy for Canada Day and ensuring that there is one consistent policy for the entire day, so as not to have any surprises.
Thanks guys for the feedback!