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Tech Support - Happened Just Now
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| bassaholix |
Yet again my Bluetooth device has failed on me on my notebook...
HP Compaq nc8000... lucky comes with 3 year warranty and work supplied... it has had 2 motherboards replaced, 1 LCD replaced, the bluetooth has been replaced already. The fun continues... NOT!!!
On the phone with customer support HP in India…
Lady: “what is the error message you receive”
Mario “ yes the fault is “The Bluetooth device cannot be found” even after I install and re install the drivers, turned if off.. plugged it in, plugged it out… anything else”
Lady “could you repeat the original message..”
Mario “The Bluetooth device cannot be found….”
Lady “Could you spell that for me please…”
Mario “No sorry… you should know how to spell if you work in a technical support role...”
Lady “One moment while I check what the problem could be…”
Mario “Sigh…”
:crazy: |
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| tribu |
Not to be an ass, but it's partially your fault for buying something from a company that outsources it's tech support :p
Vote with your dollar! |
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| beats and beeps |
| quote: | Originally posted by bassaholix
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IF I MET YOU I WOULD PUNCH YOU IN THE FACE! |
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| Ygrene |
| quote: | Originally posted by tribu
Not to be an ass, but it's partially your fault for buying something from a company that outsources it's tech support :p
Vote with your dollar! |
The company I work for outsources our internal tech support but not our product tech support. I FREAKING hate calling the help-desk. |
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| Ygrene |
| quote: | Originally posted by beats and beeps
IF I MET YOU I WOULD PUNCH YOU IN THE FACE! |
IF I MET YOU I WOULD HEADBUTT YOU IN YOUR FIST!
Hahahahahaha! |
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| beats and beeps |
| quote: | Originally posted by Ygrene
IF I MET YOU I WOULD HEADBUTT YOU IN YOUR FIST!
Hahahahahaha! |
I would enjoy that. :] |
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| wizniz |
| quote: | Originally posted by Ygrene
IF I MET YOU I WOULD HEADBUTT YOU IN YOUR FIST!
Hahahahahaha! |
IF I MET YOU I WOULD ENTER YOUR SKULL WITH MY HAND THROUGH YOUR COCHLEAR CANAL AND REMOVE YOUR ABILITY TO HOLD YOUR INSIDE!
Hahahahhahahaha! |
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| beats and beeps |
| quote: | Originally posted by wizniz
IF I MET YOU I WOULD ENTER YOUR SKULL WITH MY HAND THROUGH YOUR COCHLEAR CANAL AND REMOVE YOUR ABILITY TO HOLD YOUR INSIDE!
Hahahahhahahaha! |
shut up cor noob |
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| bassaholix |
I work in IT...
The company buys HP products.... they have warranty... but to get them fixed you need to call HP to get them to come out and fix it...
I don't make the decisions.. I prefer Thinkpads...
beets and beeps... if i met you i would give you a hug.. hahah u always make me laugh... |
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| wizniz |
| quote: | Originally posted by beats and beeps
shut up cor noob |
ur reply ftl |
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| jdat |
You know why technical support sucks most of the time when it's outsourced?
It may be obvious but it's the exact reason why it's outsourced that makes it so horrible.
Company wants cheaper support options so an outsourcing provider offers them the lowest priced package with the lowest operating costs.
I worked in a company that had a big phone call outsourcing section and everything was done to cut corners and make the calls cheap which often meant the employees were very poorly trained.
I coordinated a lot of the gathering up of training material from the companies we were providing the outsourcing and let me tell you : they don't give you sh*t to work with. So crap info from company means poor tech support means dissatisfied customers means lost business for everyone. What a joke.....
At the end of the day I think companies just wanna get rid of taking care of their customers cause today's industry standards are horrible and very few affordable products are of any decent long lasting quality. |
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