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-- Roger's High Speed Internet : Public Enemy #1 (POLL)
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| Originally posted by psychosomatica I believe they advertise no bandwidth limit... to differentiate themselves from Bell. |
Your friend should be put on probation, Unlimited means unlimited within reason. Go into a restaurant that advertises something that is you can eat, do you think you can walk in there and ask for 20 racks of ribs to go? No fucking way. If he is downloading that much in a month, he's hogging bandwidth that can be going to other people who don't have it so good. The more people like him that totally abuse the service the more people get screwed with poor connections and poor customer service. These ISP's do have finite budgets you know, so if they have to spend more money on a bigger pipe, that money has to come from somewhere. That somewhere is usually customer support.
Don't get my wrong, I download a fair bit sometimes to but if he has that much traffic going through his system he's downloading basicly every pirated game and movie. I don't have to tell you how much he's ripping those industries off.
Re: Roger's High Speed Internet : Public Enemy #1 (POLL)
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| Originally posted by E2EK1EL A buddy of mine has recently been warned from Roger's about his downloading habits. He is the top 1% that uses all the bandwith and he is on probation for 7 days. He downloads about 4 to 5 GIGs a night. You think Roger's is being a bunch of cheap ass's or is it my friend's fault for this ? P.S He's been downloading like this for almost 2 yrs now. This POLL will be sent to Roger's when it's done, so pls vote seriously and wisely Thanks Guys! |
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| Originally posted by rahvin Your friend should be put on probation, Unlimited means unlimited within reason. Go into a restaurant that advertises something that is you can eat, do you think you can walk in there and ask for 20 racks of ribs to go? No fucking way. If he is downloading that much in a month, he's hogging bandwidth that can be going to other people who don't have it so good. The more people like him that totally abuse the service the more people get screwed with poor connections and poor customer service. These ISP's do have finite budgets you know, so if they have to spend more money on a bigger pipe, that money has to come from somewhere. That somewhere is usually customer support. Don't get my wrong, I download a fair bit sometimes to but if he has that much traffic going through his system he's downloading basicly every pirated game and movie. I don't have to tell you how much he's ripping those industries off. |
That's a wack of bandwidth...damn! 
But if someone's going to run a server, then they should be charged server rates; that's why they have 'business' rates...
Roger's isn't being cheap, they're providing a service.
If someone wants to push the limits of a non-business package is that's Roger's fault?
That's just business...
Re: Re: Roger's High Speed Internet : Public Enemy #1 (POLL)
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| Originally posted by TheDemon By law, your friend can download as much as he wants. even if he's capped at a certain ammount of information, any excess information he downloads he just has to pay for. What roger's is doing is totally out of their jurisdiction. I think your friend should just pay up this months fee and quit rogers. i heard LOOK is very good. |
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| Originally posted by TheDemon It doesn't matter. As long as Roger's doesn't have a by law about how much info you download, they can't tell you anything. No internet company can cap you as to how much information you download. all they can do is charge additional fees and they can only do that if its within the contract. |
just wondering...
WTF ARE YOU PPL DOWNLOADING??? 5 GIGS A NIGHT??
like i can understand maybe 1 or 2 gigs a night (livesets, movies, mp3s) but seriously 5 gigs is way too much... especially since it's everynight... I don't think rogers is a good company, but in this case, it is not their fault... i mean... 5 gigs is a lot
5 gigs a night? For $45 a month?
That doesn't make you very profitable to Rogers, so you really shouldn't be surprised about any probation.
Also, the term "unlimited" is loosely used by rogers' advertising. It only means that you have unlimited CONNECTIVITY to the internet - not unlimited bandwidth (which, btw, does not exist ANYWHERE, no matter what the adverts say - there is a bandwidth limit to everything on the net.)
I do have a distaste for Roger's "unofficial" BW limits, which they never seem concrete on. But Cie la vie - Roger's AUP that YOU signed up for allows them to change thier policies at any time.
I think that 4-5 GB in a night is a little excessive, and I could see how as a corporation in business to profit, can place such a probation on him. Just out of curiosity, what is he downloading that takes up so much bandwidth. I can understand an occasional day where you approach such a large capacity, but to do it everynight (there is only so many live sets, movies, and games)?
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| Originally posted by DJ El Kay Dee for 40+ bucks a month just for their sloww ass "high speed" connection, ur friend deserves the right to use as much bandwidth as he wants to... they need to upgrade their servers cos they aint keeping up with the increse in new users relative to the load their servers can handle. PS. tell ur friend to check teh internet cotnract to see if there is any clause which says tehy can do that to him. if not, he could sue them for all taht matters or demand compensation for their actions |
I've had quite a bit of success with Rogers, mainly because my connection is never down, and there's usually no problems or slowdowns. There were a couple of bad instances when I first got it back in 2001 (or was it 2000?) where the service messed up, but then their tech support sucked royal ass. They went through the routine crap that a curious 10 year old will figure out on his own, and never got into anything serious.
Once I called to ask for the mail servers (you know the ones like pop.ktchnr.phub.net.cable.rogers.com and smtp.ktchnr.phub.net.cable.rogers.com) and they said I just need pop and smtp entered in the mail fields. When I mentioned that the mail reader I used in Linux needed the exact adress, they just told me they don't support Linux and hung up on me. I raised hell for that, and eventually managed to track down the mail server names on a third party site :P Talk about shitty customer service :P
But I'm still happy with them :P I live in the outskirts of town (other side of the street are farms lol) so there's not many people on my street with Rogers, so I get pretty good speeds when I need to, and I don't go overboard downloading movies or anything (once in a while, I'll download a few then just burn them) or games for that matter (just don't have the time to baby-sit the p2p programs :P But I hate the fact that they charge $40 for their service :P I heard it's waaaay cheaper in BC, is this true? Maybe more competition would be good 
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| Originally posted by crazedcanuck I don't see what the big deal is here. Even those of you slaggin rogers as cheap asses contradict yourselves. Rogers is simply warning him that if his level of usage continues, he'll be put on probation. This likely means he'll still have normal service, but monitored to make sure he's not bandwidth hogging. Only if his disgusting lvl of usage continues will he be charged any extra fees, and that seems to be quite a few steps away from happening. As a company, they seem to be handling this fairly, and with class. It's not like they gave him a huge bill for breaking the contract and threatened him with payup or be cut off. If he wants the level of service he seems to need/use, then he should upgrade. There is no way he can be using that much with normal household usage, unless he's done some serious tweaking to his conection to get such a fast downstream... the average movie file is 700,000kb, so he's dling say 3-5 movies a day.. a bit much... (I'd like to know which filesharing prog he's using though heh) |
Re: Re: Re: Roger's High Speed Internet : Public Enemy #1 (POLL)
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| Originally posted by quddha Actually, I think look.ca has a specified bandwidth limit. |
This thread really isn't about whether or not you like Rogers as a corporation. The question is whether or not they were in the wrong in this situation.
Forget about how "shady" the clause is, or how crappy their customer services is, just look at this situation as an isolated case and answer these questions:
1) Who signed the contract?
2) "Unlimited" Internet access is a word that goes back to dialup days when people's time on the 'net was limited. Do you think that this automatically applies to transfer amounts?
3) Is 4-5 gigs a night (120-150 a month) excessive?
4) If your answer to (3) is "no", then how much would you consider excessive, where you draw the line, and who should have the final word?
5) Although it's unfair to assume that any of the data was illegal (ISOs, MP3s, movies, etc.), do you think that this number might at least warrant an investigation into the legal content of that data? Think of it as transferring unusually large amounts of money (in the billions) between bank accounts on a regular basis.
6) How much do you think that Rogers pays for 150 GB of bandwidth?
7) How much did they ask John's friend for?
8) In what other ways have they inconvenienced his friend?
9) If this customer represents a monetary loss to Rogers, what alternate course of action would you recommend to them?
If you can answer all those questions honestly and still say that Rogers is in the wrong, then maybe you'll have a case.
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| Originally posted by DigiNut This thread really isn't about whether or not you like Rogers as a corporation. The question is whether or not they were in the wrong in this situation. Forget about how "shady" the clause is, or how crappy their customer services is, just look at this situation as an isolated case and answer these questions: 1) Who signed the contract? 2) "Unlimited" Internet access is a word that goes back to dialup days when people's time on the 'net was limited. Do you think that this automatically applies to transfer amounts? 3) Is 4-5 gigs a night (120-150 a month) excessive? 4) If your answer to (3) is "no", then how much would you consider excessive, where you draw the line, and who should have the final word? 5) Although it's unfair to assume that any of the data was illegal (ISOs, MP3s, movies, etc.), do you think that this number might at least warrant an investigation into the legal content of that data? Think of it as transferring unusually large amounts of money (in the billions) between bank accounts on a regular basis. 6) How much do you think that Rogers pays for 150 GB of bandwidth? 7) How much did they ask John's friend for? 8) In what other ways have they inconvenienced his friend? 9) If this customer represents a monetary loss to Rogers, what alternate course of action would you recommend to them? If you can answer all those questions honestly and still say that Rogers is in the wrong, then maybe you'll have a case. |
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| Originally posted by TheDemon The whole point is that if Rogers has no clause in their contract about how much bandwidth you use, then they can't say jack shit. thats what everyone is trying to imply. Iam with Rogers and yesterday they tried to screw me out of $200 dollars. after 10 minutes on the phone, i got it pushed down to $50 cause they were making some mistakes. Rogers just tries to be cheap. its in their blood. And yes they are going to cap users come the new year. so by then, I will go with another provider. oh and it is possible to dl that much info. just use some ftp'ing, kazza and trust me, you can dl quite a bit of info in a day. I do it all the time. |
According to the newsgroups - the max you are allowed to download in one day is 1 gig. There is a hidden clause in your contract saying that anytime they have the to limit your banwidth and the amount you d/l. D/ling 5 or 6 gigs a day is alot and of course they went after you. I am currently waiting for an email/letter from them cause I d/l close to 2 gigs a day.
I have so many friends working for Rogers and they are cracking down big time giving warning and sometimes making the person have a speed of 56k for 7 days.
Go to the newsgroups and there are people that work for rogers and they will tell you more and show you the hidden clause in your contract which makes it 100% legal. Anything over 1 gigs is abuse and you are using other people's bandwidth - thats what the clause kind of state. I go to the newsgroups all the time and there are alot of people complaining now.
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