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-- WTF guys
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tell 'em to fuck off unless you're breaking some part of the ISP contract about the amount of traffic (if you're exceeding limits of if they have any vague clause about "big amounts of traffic"). just to be sure of what you're doing and if you have any kind of spyware/adware using your bandwidth, run anti-spyware programs and install a program for measuring your internet activity.

and what Arbiter said.

quote:

You must ensure that your activity (including, but not limited to, use made by you or others of any Personal Web Features) does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole judgment of Comcast) an unusually large burden on the network. In addition, you must ensure that your activities do not improperly restrict, inhibit, disrupt, degrade or impede Comcast's ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network Services.

To answer some of the questions I've read...

I'm with shaw, as far as isp goes.

I'm quite certain its not adware, or spyware, because I have use a firewall, norton, adaware, and spy sweeper regularly. Also, when I do have mozilla, and filesharing, and any other thing that utilizes the internet closed, theres no (or extremely little) activity shown on the firewall meter, and the send/recieve lights on my modem.

Anyways, I emailed them back and let them know the truth, which is that I had a virus, which both utilized my bandwidth while it was in effect, and after I had gotten rid of it, I had to use quite a bit of bandwidth to recover from the damages.

I still don't get what the big deal is, and why they are contacting me about it though, because I really dont see how I was using it sooo much that it was a problem, as I only dled say 10 to 14 gigs in the month. 6 or 7 of which would have all been in 32 hours or so.

Oh...shit I just read the user agreement theing and...

quote:

You must comply with the current bandwidth, data storage and other limitations on the Services. Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer�s use of the Services, nor represent (in the sole judgment of Shaw) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. The guidelines for Bandwidth Usage/month for each service package are the following: Shaw High-Speed (with Xtreme-I) - 50 GigaByte; SOHO - 50 GigaByte; Professional - 70 GigaByte; Business - 100 GigaByte (combined download and upload). Business services which are combined with the Xtreme-I upgrade retain the stated Bandwidth Usage/month guidelines. The guidelines for acceptable web site traffic include 2 GigaByte/month for SOHO, Professional, and Business hosting packages. Residential Shaw High Speed and High Speed Lite services do not have specific guidelines of this nature as the Service is not intended for business applications. Shaw reserves the right to set specific limits for Bandwidth Usage and charge for excessive Bandwidth Usage for residential Services at any time. In addition, users must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Shaw�s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.

So the big bold service is what applies to me...it says that they can limit my usage at any time, and it also says that they can charge for excess usage...but in the email it didnt give me a limit, or say i had breached anything?? So I still dont get what they are trying to say. I just hope they arent going to charge extra on the bill...my parents will go fucking nuts.

quote:

Originally posted by beats and beeps Oh...shit I just read the user agreement theing and... So the big bold service is what applies to me...it says that they can limit my usage at any time, and it also says that they can charge for excess usage...but in the email it didnt give me a limit, or say i had breached anything?? So I still dont get what they are trying to say. I just hope they arent going to charge extra on the bill...my parents will go fucking nuts.

pick up the phone and call customer service/technical dept. they might give you "unoffical" limit. they usually give themselves plenty of latitude to do what they need to do in the user agreement. just play it straight with them and don't abuse your bandwidth and you should be ok.

why aren't you in the asshole alliance?

quote:

Originally posted by Fundamental

Perfect idea

omg fundamental...thats fucking hilarious
quality post

quote:

Originally posted by Fundamental

LMFAO Fundy.

If I was doing it for real firstly I'd realise that it's probebly an auto email.

And if it requests a reply play it nice, you catch more with sugar than salt.

quote:

We would like to help identify the cause(s) that may be affecting your computer�s performance and most importantly your Internet experience. Often file-sharing programs Internet servers or one of many other misconfigured Internet applications can be the cause of high amounts of traffic. Not only will this affect the flow of traffic on the Internet but it also puts a major strain on computer resources

Further to your email I wish to reassure you of my confidence that none of this bandwidth usage is related to any form of negligence on my part. I note your concern and have verified my own adware/firewall provisions and they all appear to be up to data.

However if this email relates to some form of bandwidth limitation on this account, I was not made aware of this at the time of initiating the user contract and obviously I would endeavour to adhere to any form of formal bandwidth limitations on this account.

Regards
Loyal Customer Who's Gonna Fuck Off Elsewhere If You Come The C*nt

quote:

Originally posted by Fundamental

brilliant!


the problem was that you dl 7 gigs in 32hours. if you ring then and just tell them that wa a once off and you needed to do it, they wont mind.

I downloaded 40+GB from sunday-tuesday, and uploaded 15ish GB. Wednesday My internet was slower than dial-up I think comcast may have done something.... bastards

quote:

Originally posted by Nou Oh and the only time I have known anyone to get a letter was when my friend downed a TB in about 3 months.

The guy must have had some size of hard drive!

most uk isp's are imposing limits on new customers and bringing them into older ones (Like me) they've had to give us 6 months notice so from May 2005 i can only use 30gb a month, inc up/down etc. The email they sent was funniest tho

"We know you'll never use anything like 30gb a month"

coming days after i did about 25 in 4 days they don't have a clue

quote:

Originally posted by Fundamental

so, how did it end up? did they send the FBI over to your house?

quote:

Originally posted by paranoik0 so, how did it end up? did they send the FBI over to your house?

well, I learned that the comcast internet grid type thing was down. It wasn't because I downloaded too much! <3 comcast

quote:

Originally posted by Fundamental

Your posts have been legendary as of late

ISP's do have the right to cut you off, block ports, throttle bandwidth, cap you, etc. Read the agreement, as they can 'legally' do it.

if they are monitoring your internet activity....i.e. TranceAddict


You F00l!!!!!!!! yOu've led them to all of us!!


*runs away screaming with arms flailing in the air*

quote:

Originally posted by paranoik0 so, how did it end up? did they send the FBI over to your house?

I just told them I got a virus.

Then I found out how to moniter my bandwidth and I realized 20 was the soft cap, and I had already used up 18 gigs. So I have 2 gigs left for the month...

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