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-- If u work in a call center. Your job going to india.
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Originally posted by VERTiG0 Oh man, call up Dell one day and just try to get an answer about anything.

Cale, today my dad actually said "Hey...there's a Dell laptop on sale at...". I cut him off with, "Don't even finish that sentence. With all the problems Fred had, you and mom with the monitors, and the fact that they randomly combust, do you REALLY think I would buy a Dell?"

quote:

Originally posted by spfdz dlink outsourced theirs to the Philippines recently (2006)

YAY Philippines!!

Bell Sympatico's Internet Support Centre is in Bombay. I called like 4mths ago at 1am in the morning to see if my area was down... started talking to one of the attendants because I noticed everytime I called, the person I spoke to had a prominent accent. Turns out they were in Bombay. I don't care where they are...just as long as they can help me out with my problem. In this case it was stupid Outlook messing up my comp.

p.s. I hate outlook

what about the problem of NOT UNDERSTANDING these people? I have, on several occasions, asked to speak to someone else at Bell and Rogers because their treatment of the English language was poor. I'm paying the ******s my money, I should not have to ask somebody to repeat themselves three times.

As a consumer, sure, as long as my concern gets answered. Odds are that's happening more with call centres in India where the costs are lower.

Yet, I can't help being dismayed with so many jobs being moved out of the country. People here need work too. In my previous job, I was responsible for assisting with the closure and transfer of production lines to Asia. It was sad seeing so many Canadians reassigned or let go just to improve profitability.

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Originally posted by Skipper Yet, I can't help being dismayed with so many jobs being moved out of the country. People here need work too.......It was sad seeing so many Canadians reassigned or let go just to improve profitability.

That's the nature of corporations though. They don't care about their workers. The worse it gets to attain a decent job, the less people will buy things so eventually, it will come to a head.

Even after I do my PhD, are there any jobs for professors these days? Nope. THe guy I work with every week is 45 and can barely string 2 year contracts together. Full time Salaries/benefits...nobody wants to pay them out anymore.

Our society is starting to show its cracks, big time.

quote:

Originally posted by Dj Smitty20 That's the nature of corporations though.

Thanks, I am familiar with that.

I'm just remarking that it is one of the disappointing sides of working for a multinational manufacturing company.

quote:

Originally posted by *~LiSa-LoO~* Cale, today my dad actually said "Hey...there's a Dell laptop on sale at...". I cut him off with, "Don't even finish that sentence. With all the problems Fred had, you and mom with the monitors, and the fact that they randomly combust, do you REALLY think I would buy a Dell?"

Sucky

My dad and mom and brother and Mac all own Dells and have had no problems with theirs.

They're all happy and shit. Seems like some really hate Dell bc they suck for them, and others dont have any problems at all.

My mom and dad both are desktops, my bro and Mac laptops.


I still have my custom AMD 64

i could care less where the call centre is. and really, is it that horrible asking someone to repeat themselves

boggles my mind sometimes what people think is entitled to them.

quote:

Originally posted by spitty i could care less where the call centre is. and really, is it that horrible asking someone to repeat themselves boggles my mind sometimes what people think is entitled to them.

yesss!

luv you andrea!!!

hahaha....good thing i'm not in help desk. started as desktop support tech and now i'm up at tier 1 dealing with servers and stuff.:P AND i got dell's platinum support number which means no idiots on the phone and they should be at our building within 2 hours or so.

http://www.callcentermovie.com/movie/movie2.html

quote:

Originally posted by spitty i could care less where the call centre is. and really, is it that horrible asking someone to repeat themselves boggles my mind sometimes what people think is entitled to them.

Its not as if they're asking for the world here, just some quality service. You pay certain fees and in all levels of reason, expect a certain level of service. Sometimes, if you just can't understand the individual on the other end can get a little funny. I mean, if you can't meet on anything as basic as mutual speech understanding, what's the point of having the person there at all.

I used to work in, and with, support call centres. Personally, I've seen the quality of service just butchered by moving operations to nations with cheaper labour laws.

Also, I'm not sure how I feel about thousands of jobs being taken out of this country and replaced somewhere else. I know that there are many arguments to this, but I just don't see that being positive in any way.

I work for ChasePaymentech Canada and our US counterpart has tried doing this for their helpdesk in the US. It did not work out so good.

quote:

Originally posted by spitty i could care less where the call centre is. and really, is it that horrible asking someone to repeat themselves boggles my mind sometimes what people think is entitled to them.

if I'm paying a company for a service (let' say...internet or cell phone), then they should at least be able to provide that service in the language that I speak. I don't understand why YOU would think any different. It boggles my mind why you think it's ok for us to pay such and such amount but then have to spend 20 minutes on the phone asking someone to repeat themselves ten times for something that could easily have just taken 2 minutes.

That is not good service.

quote:

Originally posted by Dj Smitty20 if I'm paying a company for a service (let' say...internet or cell phone), then they should at least be able to provide that service in the language that I speak. I don't understand why YOU would think any different. It boggles my mind why you think it's ok for us to pay such and such amount but then have to spend 20 minutes on the phone asking someone to repeat themselves ten times for something that could easily have just taken 2 minutes. That is not good service.

What if someone has an accent? You can't still understand them, do you apply the same logic? Someone who has an accent need not apply to this type of job?

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Originally posted by Endlesswave What if someone has an accent? You can't still understand them, do you apply the same logic? Someone who has an accent need not apply to this type of job?

why do people get so offended by this type of thing? The primary language in Canada is still English man! (French in Quebec of course).

Here's one example. When I renewed my CIBC credit card back in August, I could not understand, for the life of me, what the lady was saying on the phone. Turns out, in addition to asking my address/name, she also slipped in some kind of insurance premium (which I did not want and would have declined had I been able to understand what she was saying). So I check my statement a month later and there's a 28 dollar monthly charge for insurance against my purchases. If it had been somebody proficient in the English language, I wouldn't have agreed to this but since I was polite, I did...and I got stuck with this charge.

I really don't think that's fair, when I'm the customer and CIBC is the business taking my money.

edit: and this lady didn't just have an accent...she could BARELY speak English. I grew up with friends whose parents were European and Arabic and I could always understand them. This incident was on a whole other level and it's becoming increasingly more common.

I'm not annoyed by it, just trying to understand where you're coming from because I'm on the OTHER end of the spectrum where I deal with people phoning IN wanting to speak to ME. Hence we get immigrants phoning in, legal citizens of the country and anyone in between, why do I hardly have a problem with it? If I can't understand I try and clarify to understand what they mean or what they want. As for the insurance premium, if you didn't understand the prudent thing to do would have been to decline everything they were offering EXCEPT the credit card, then go back after and confirm additional things that you could or can still get after the fact.

my friend is also in your position and he gets frustrated often.

I was at work when I made the call. Renewing a credit card shouldn't take more than a minute or two (check name, address and all that verification stuff). Since I'm utlising their service in return for my money, I don't think I should have to spend an inordinate amount of time trying to get everything taken care of. I asked her to repeat herself once and she was becoming quite annoyed too, which is another thing. From now on, when I can't understand someone, I ask to speak to someone else.

I cancelled the insurance and yes, it's only 28 dollars but that's beside the point.

quote:

Originally posted by Dj Smitty20 my friend is also in your position and he gets frustrated often. I was at work when I made the call. Renewing a credit card shouldn't take more than a minute or two (check name, address and all that verification stuff). Since I'm utlising their service in return for my money, I don't think I should have to spend an inordinate amount of time trying to get everything taken care of. I asked her to repeat herself once and she was becoming quite annoyed too, which is another thing. From now on, when I can't understand someone, I ask to speak to someone else. I cancelled the insurance and yes, it's only 28 dollars but that's beside the point.

I get annoyed with people who just refuse to listen not people who I can't necessarily understand. If they want someone else then I can get someone, not a huge deal. That's the easy solution and what I'd expect you to do instead of staying on the phone for 20 min which is (Y) if you do do that.

quote:

Originally posted by Endlesswave I get annoyed with people who just refuse to listen not people who I can't necessarily understand. If they want someone else then I can get someone, not a huge deal. That's the easy solution and what I'd expect you to do instead of staying on the phone for 20 min which is (Y) if you do do that.

I was on the phone with this particular lady for about 5 minutes and since she was getting taughty with me for asking her to repeat herself, I decided to be polite and answered yes. In retrospect, I shouldn't have done that but still, I as the customer shouldn't have to feel that way. The long, drawn out conversations I've had (upwards of 20 minutes) have usually been with Rogers internet troubleshooting people and they have been annoying, especially when they tell you "it's a gateway problem" even though they said that the last 5 times you called.

Anyway, most times people are great (especially Fido staff and Rogers). The worst asshole I ever had to deal with was presumably a white guy who spoke perfect English from Ontario just like me...so, there you go!

I also work in an inbound merchant services helpdesk. Merchants call in from every background and accent. I don't usually have a problem understanding them, it is them that ask me to repeat myself 6 times or more. I think if I speak english in a country that speaks English and French, then I should be understood when I speak English or French. My issue is with immigrants that do not make the effort. There was a time when immigrants needed to learn English and French after coming to this country. I guess those days are long gone.

quote:

Originally posted by jennypie http://www.callcentermovie.com/movie/movie2.html

this is hilarious. watch it

thank god for the union, i dont see that happening with telus here! yay for unions!

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