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quote:

Originally posted by orTof�nChiLd Heres the email they sent from djdeals.com Hello - Thank you for your email. Our return policy is here: http://www.djdeals.com/help.htm Unfortunately, your return authorization request has been denied, as per the Terms & Conditions of Sale that you agreed to upon checkout. UNACCEPTABLE RETURNS (UNDER ANY CIRCUMSTANCE): No return authorizations are allowed after 30 days from the original shipping date. Clearance, sale, or discontinued Products. Open-box products. Defective products (Defective products are exchanged or replaced directly by the manufacturer) Items damaged in shipping (Damaged items are handled by a damage claim with the shipping company). DJ furniture (Sefour, Procases, Quiklok). Headphones, earphones, microphones and any other products that touch your mouth, your nose, or your ear cannot be returned due to health laws. Turntable cartridges & styli. Replacement parts: vinyl records, knobs, faders, power supplies, and any item that is considered a replacement part by DJDeals.com cannot be returned. DVD's, sound expansion boards, sound cards, audio interfaces and software (which includes any hardware bundled with software) cannot be returned once opened due to copyright law. Our return policy is almost identical to those of other online retailers in our industry such as Buy.com and ZZounds.com; the above return exceptions are necessary; please consider them before making your purchase. Remember that during checkout, you must agree that you read, agreed to & understood this entire page and all policies contained herein.

If you're over 30 days then you're shit out of luck and any parts that have human contact is considered fair under common law, but if unopened they have no right under law to enforce this part of the returns policy.

The burden is on them to prove you have opened it and used it, and have to take that item back under the distance selling laws unless they can prove it (which obviously they can't unless you've breached the void sticker or something).

It sounds like they're using BS to stop you from returning something legitimate and don't let them get away with it.

Tell them they are unused and unopened, and if they do not let you do an exchange you will dispute the charge on you credit card if they do not exchange it for a credit note or item at least as expensive. However, you are not entitled to a full or partial refund for cash.

Tell them you're a long time customer and have never returned anything else and would like to keep using them for future sales. Also, speak to a manager, don't bother speaking to a sales guy - trust me, they don't want to deal with it and they don't have the authority to agree to a return anyway.

quote:

Originally posted by DJ RANN If you're over 30 days then you're shit out of luck and any parts that have human contact is considered fair under common law, but if unopened they have no right under law to enforce this part of the returns policy. The burden is on them to prove you have opened it and used it, and have to take that item back under the distance selling laws unless they can prove it (which obviously they can't unless you've breached the void sticker or something). It sounds like they're using BS to stop you from returning something legitimate and don't let them get away with it. Tell them they are unused and unopened, and if they do not let you do an exchange you will dispute the charge on you credit card if they do not exchange it for a credit note or item at least as expensive. However, you are not entitled to a full or partial refund for cash. Tell them you're a long time customer and have never returned anything else and would like to keep using them for future sales. Also, speak to a manager, don't bother speaking to a sales guy - trust me, they don't want to deal with it and they don't have the authority to agree to a return anyway.

I'll see what i can do, thanks

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