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-- Chemical Record's west coast, usa shoppers
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This is a response from Checmical Records on the shipping delays:

Hi, the problem has been addressed

We have recently been using two extra postal services ( Swedish Post &
Swiss Post ) as our mail providers because they were promising a faster
service, however through the feedback we've seen by email and on the
boards this does not seem to have been the case in fact they appear to
have been far slower to certain destinations, mainly the States and
Australia.

As a result we will be switching back to our original providers ( Royal
Mail ) this week, we are also reviewing some extra options for tracked
international packages (these would come in the form of user select
options in the checkout) these would be a guaranteed option and will be a
faster service.

If anyone strongly disagrees that Swiss and Swedish post has been slower
and they have in fact been faster, please forward this opinion to me
[email protected] and we can look at including them in the user
selectable options we are currently developing.


Thanks,
Mark

Wow, talk about great service. Good thing that Chemical takes time to address problems and read user feedback

Shipments from Chemical Records

Hi All,

The problem has been addressed

We have recently been using two extra postal services ( Swedish Post & Swiss Post ) as additional mail providers because they were promising a faster service, however through the feedback we've seen by email and on the boards this does not seem to have been the case in fact they appear to have been FAR slower to certain destinations, mainly the States and Australia.

As a result we have switched back to our original providers ( Royal Mail ) at the begining of the week,

Recently we have been looking at ways to develop a speedier service for all of our International customers. I will say that the system we have used up to now gets results but if you want a quicker service you will get the option to do so in the next month or so.

There will be a shipment option page which will consist of a number of ways for us to send the packages to you. This will include better packaging options & a 24Hour service to many export destinations. All packages will be tracked effectively and the choice will be given to the customer so you will be able to determine the speed of your service.

Thanks Brisky

The people have spoken!

i don't know when chemical records switched their carriers, but i got my package within a week, i order on a friday a couple of weeks ago, got the package sent confirmation the following monday, and that friday, the records were here... yeah i was also surprised to see some older songs on there, i picked up a copy of veracocha and ayla, watergate (both old cheez i know) but still...very good selection.

on a side not, i loved dancegrooves.com, i placed the order for 4 records with them on that same monday, and the records were here on thursday!!! i was so stoked!!!

also sadly, higher source is going out of business. They have one store in huntington beach, and they have one store in main Los Angeles, very close to the nu-ark cinema. i already went to both the stores and picked up some real gems...all at 50% off!!!

tastexperience - highlander(ralphie b mix, original mix, endgame mix)
york - on the beach
hemstock & jennings - mirage of hope
dj sakin & friends - protect your mind
kontor classics vol. 2: cj stone - infinity, trance allstars - the first rebirth, sunbeam - wake up, and one more don't remember
blank & jones - desire (original, accuface, silverblue)
paul van dyk - columbia EP (for $6.50) only!!
and a few more that i can't remember right now...but yeah, you might wanna check them out

Re: Shipments from Chemical Records

quote:

Originally posted by Brisky@Chemical Hi All, The problem has been addressed We have recently been using two extra postal services ( Swedish Post & Swiss Post ) as additional mail providers because they were promising a faster service, however through the feedback we've seen by email and on the boards this does not seem to have been the case in fact they appear to have been FAR slower to certain destinations, mainly the States and Australia. As a result we have switched back to our original providers ( Royal Mail ) at the begining of the week, Recently we have been looking at ways to develop a speedier service for all of our International customers. I will say that the system we have used up to now gets results but if you want a quicker service you will get the option to do so in the next month or so. There will be a shipment option page which will consist of a number of ways for us to send the packages to you. This will include better packaging options & a 24Hour service to many export destinations. All packages will be tracked effectively and the choice will be given to the customer so you will be able to determine the speed of your service. Thanks Brisky

Wow now thats what I call service! Thumbs up to chemical records! Thanks for reading the feedback and addressing all of our concerns!

Just cuz of their response, I am willing to give Chemical another try

Finally chemical is getting an express option. FINAALLYYYY. Thank you Brisky, I can now order more from chemical now!

peace.

Steve

Fuck yeah! Just another reason why I only order from Chemical. Glad they're going back to Royal Mail, never had any problems before they switched.

So ppl that are buyin now, any improvement on shipping times?

quote:

Originally posted by vhx1 So ppl that are buyin now, any improvement on shipping times?

got my order in 4 business days! Fastest ever!

i live on the west coast so it takes a little bit longer, about 6-7 business days...but that's still damn good...

Hopefully I'll get some money here soon to try out the new express option...but the normal shipping as of a week or so ago was back to it's usual quickness.

chemical records for the first time screwed up my order....

i wanted to get the pulser mix of dj sammy - sunlight, but they sent me the martin eyerer mix, and here's what they told me to do:

quote:

CHEMICAL RECORDS' REPLY TO LIQUIDMIST2001 Hi, Just return that to us with a note and we'll replace / exchange it for you. We will also refund you the cost of the postage. Please quote Returns authorisation code: ******** on all correspondence concerning this matter. Please use standard mail to send back your returns; Otherwise you may not receive a full refund on your postage. Thanks.

it's gonna take forever for the second record to come, especially since they're gonna wait till the wrong record gets back to them...

guh......i guess i can wait 2-3 weeks for another record....

I just place another order for 6 records. Hopefully they'll come quick.
LiquidMist: That sucks! I remember some other online store would let you keep the copy of the wrong record since it was their mistake. Lets hope the fix the mistake quick

yo vhx, that's dancegrooves.com i think, they're in the netherlands...and they charge you an arm and a leg to ship stuff to the states, but believe me it was well worth it, that's where i got my 3 copies of motorcycle....hehe, 1 for me, 1 for my friend, and 1 for sale, got $15 for it plus shipping....i broke even, but i think i could've made a profit on it, but why screw your fellow TAs right?

but yeah, i should have the record back in the mail today, so i can get that other one ASAP

I like this site alot, cause, unlike dotvinyl and dmf, they always replied me for my little concern or question.
This shows that they are reliable online shop.

YESSS!!! Got my order in 5 days! I will definitely be buying from them again

hey guys just sthing uall usa'rs should know.

talk to mark from chemical records , i once asked him if he can send orders so it can arrives faster. he told me he can do it with an extra charge for the service.
talk to the guy, he may help u.
good luck!

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