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- Canada - Toronto & Southern Ont.
-- Worst Customer Service
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quote:

Originally posted by starsearcher Customer is always right!!! quote: Originally posted by maxtuh well not always

You've got it, maxtuh. Any decent amount of time spent working as a CSR will teach you that.

i've dealt with some pretty dumb people, being a CSR at Staples.. but I am glad to say we (our store at least) conduct ourselves better than futureshop

back to school is only 3 months away.. oh god.. the insanity..

quote:

Originally posted by mot10n i've dealt with some pretty dumb people, being a CSR at Staples.. but I am glad to say we (our store at least) conduct ourselves better than futureshop back to school is only 3 months away.. oh god.. the insanity..

Haha... I didn't know that you, too, work there, Ken. I swear it seems like the town's dumbest citizens decide to shop on the days that I happen to be working. Gah...

It's funny, 'cause we've got a Future Shop a few doors down from us and we always say the same things about us 'n' them.

Back to school is fun... So glad that I won't have to deal with that again this year!

gotta love the Staples clientelle, eh Pris?

I always get a lot of people that completely REAK of alcohol.. and there's no way that they could've walked here.. so I always say weird things to see what kind of a reaction I can get from them damn drunks shopping for ink cartridges :

quote:

Originally posted by mot10n gotta love the Staples clientelle... I always get a lot of people that completely REAK of alcohol.. and there's no way that they could've walked here.. so I always say weird things to see what kind of a reaction I can get from them damn drunks shopping for ink cartridges

Heh, we don't get as many drunkards as we do potheads. Mind you, drunkards and potheads aside, sometimes it's just the plain stupid ones that take the cake. If I don't start work with a headache, they've no problem in making sure that I end work with one.

By the way, do really old wealthy men hit on you, too?
*shudders*

quote:

Originally posted by AmbiguousBliss By the way, do really old wealthy men hit on you, too? *shudders*

hahaha not me, but my collegue, yes. dirty old men always complementing her and stuff, being overly friendly, lol. mind you, she uses that to her advantage and drives home the ESP sales

quote:

Originally posted by mot10n hahaha not me, but my collegue, yes. dirty old men always complementing her and stuff, being overly friendly, lol. mind you, she uses that to her advantage and drives home the ESP sales

Oh, nooo... ESP, FPP, POD, MOD - Blah! It's all BS to me!

Actually, Id have to say that 341 pizza takes the cake. F*ckin tools that are all 16 years old that have NO respect for ANYBODY whatsoever.....

the worst part, the Supervisors are even WORSE!!!!

PURE F*CKING TOOLS! A BUNCH OF BAFFOONS!

I have to say all customer service is shit. Anywhere I go I am treated like I am a moron, or just badly in general.

But I work in customer service, so I know what it is like to deal with the bullshit half the customers come up with.

Although I hate to admit this, I work in a gas station. I get customers freaking on me about the gas prices all the time. WHAT THE FUCK DO I HAVE TO DO WITH IT?!?!?!? It's not like I decided to change it to 94.9! Fucking morons! I know it sucks that it's that high, I have to pay it too, but do you really have to reem me out because of it?

Or I will get the assholes, that no matter how hard you try to please them, they get angry, or will be completely rude. I am not a robot, and I hate having things demanded from me. What ever happened to please and thank you?

Sometimes I feel like telling people to take their business elsewhere because I just don't want to put up with them. It's stressful to deal with someone really negative or cranky, and you are expected to be all cheery back to them.

I am much more willing to try harder to serve people when they treat me with respect and dignity. If you are going to be a fucking prick, than you can deal with it right back.

For god sakes, half the people in customer service are getting $7.15 anyways! Like that's going to encourage them to try harder!

So, in conclusion, I think it all boils down to the customers, and the managers! If businesses offered their employees more opportunity to move up, or earn more an hour, they would try harder. And if customers would just remember to be polite and courteous to their servers, they will be served better.

Edit: Oh and I suggest not pissing off the people who are making your food...

quote:

Originally posted by Theresa I have to say all customer service is shit. Anywhere I go I am treated like I am a moron, or just badly in general.

Where do you shop? It looks like for something like that to actually be true, you just might be doing something to merit the kind of service (or lack thereof) you're getting.

I'd agree with bliss'. There has to be some interest and general signs of life from the customer, otherwise you're just dragging down someone's already painfully boring and underpaid day.

Also note: People tend to act favorably to those who smile. It's strange.

lol I just discovered the funniest thing about where I work...check this out

http://www.3for1.ca/

quote:

Originally posted by tha_broad lol I just discovered the funniest thing about where I work...check this out http://www.3for1.ca/

DJ Reza of Houseaddict.com runs a 3for1 Pizza....... ?

Reza's last name is not Solhi :P

quote:

Originally posted by DigitalMP Reza's last name is not Solhi :P

then my reliable source was less than reliable !

degree in intergrity...go fuck yourself.

Of course, it is a salesperson's job to ask you if you need help but if that salesperson pushes you and hounds your ass till you feel so uncomfortable that you don't want to buy anything, then I believe the salesperson is as fault not the customer. That was my example at Moores, I went into with the idea to buy a suit and I was going to buy a suit but when the salesperson keep hounding me and bothering me, I lost interest and left the store. I bought the suit at another store and the salesperson lost my business, their fault. The best salespeople walk a fine line between hounding but not pissing you off.

You're missing the point. Fault wasn't being argued salesperson vs. customer, it is salesperson vs. management. Don't chastize (implicitly or explicitly) because they weren't trained properly.

go tell mgmt, "your salespeople suck, and it's your fault, therefore, I'm going somewhere else to spend my $350". with those actions, you get a discount, a new training regimen (of some sort), and a thank you from the manager.

mr. business degree, if you learn one thing from all this, learn this:

DO NOT ADDRESS THE SOLUTIONS, PREVENT THE PROBLEM.

quote:

Originally posted by dEsidEL then my reliable source was less than reliable !

quote:

Originally posted by AmbiguousBliss Where do you shop? It looks like for something like that to actually be true, you just might be doing something to merit the kind of service (or lack thereof) you're getting.

I am always more than nice to people I deal with, so long as they are nice to me. I find that because I am a lot older than I appear, (if you see me in real life, I look like I'm 14,) and I carry my self in the manner an adult would, I think people assume I am an arrogant youngster. So, in turn I am talked down to, and a lot of the time, dismissed.

I went to bikini village a few weeks back to get my self a new bikini (DUH)! Anyways, I walked in and asked for help, and the girls behind the counter were like "sure sweety, here's a room to change in." After I was finished, I came out and asked to put the bikini on hold. They said that I needed a credit card, and asked if one of my parents would come in and use one of theirs for me. I turned to the girl and said "no that's ok, I don't live with my parents, so I can use mine."

She looked at me weird, then looked at the credit card and said "this is yours?" I said, "yes it is, I'm 18."

She then started to tell me about how they thought I was only 14 or 15, and were just humoring me. SHE EVEN SAID THAT! In fact, the girl who told me that, was younger than me. I laughed it off, but this isn't something new. I recieve this type of treatment all of the time, and it drives me crazy!

Sometimes I am tempted to walk into a store, announce that I am 18, have my own apartment, my own credit card, and I would prefer to be treated as such. Or at least have a sign saying, "I AM NOT 14 YEARS OLD!"

I suppose it isn't their faults, but it just goes to show how younger people are disrespected. I don't like the way most businesses handle their teenage buyers, and often, teenagers are those who spend the most. Think about it, 14, 15, 16 year olds are working, but have NOTHING to spend their money on. So, it goes directly to clothes, and other shit they don't necessarily need.

This has usually been my experience with customer service, so obviously I am not pleased, and have very little good to say about it. I know that it has nothing to do with my behaviour towards them, because no matter how nice, or not, I am still treated the same.

JMO!

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