I'm going to cockpunch the cable guy

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-- I'm going to cockpunch the cable guy
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Posted by Knox on Oct-18-2007 19:06:

quote:
Originally posted by She_Fitz
After all was said and done.. I got around $300 in credit for my ordeal. I am sure you could suck at least $50 out of them.

since we've moved in to our new place- i have probably got about $250 in rebates from Rogers. Complain complain complain. They don't have a problem giving things to you because they KNOW they made a mistake.

oh the best: my cell phone gets disconnected 4 times- because apparantly i was reaching this magical credit limit- that i didn't know existed- we have an all in one bill- so i called to complain the last time- i received a $50 credit (because of internet problems as well)- when i mentioned my cell phone problem i asked for something because i missed "important calls"- the customer service person told me that i have already been "overcompensated" with the $50 and there was nothing more he could do-

my Rogers rant....

Posted by Yohan on Oct-18-2007 19:06:

quote:
Originally posted by jennypie
I wouldn't know cause the motherfucker hasn't even been here yet!

The technician that came to test my internet signal was stoned, and he reeked of weed. So I'm really not that surprised that these idiots can't get their shit done on time.

*sigh*

unprofessionalism on the job. bleh

Posted by Silky Johnson on Oct-18-2007 19:16:

So who do I have to ask for on the phone to complain to, to actually get some results (or free shit)? Speaking with the regular customer service reps doesn't seem to be doing anything. Do I need to ask for a supervisor?

I should also add that I've never been rude to these people, no matter how pissed off I am. I've been on the other end of things, and know that anger will get me nowhere. Maybe that's the problem?

Posted by Knox on Oct-18-2007 19:28:

quote:
Originally posted by jennypie
So who do I have to ask for on the phone to complain to, to actually get some results (or free shit)? Speaking with the regular customer service reps doesn't seem to be doing anything. Do I need to ask for a supervisor?

I should also add that I've never been rude to these people, no matter how pissed off I am. I've been on the other end of things, and know that anger will get me nowhere. Maybe that's the problem?

ask for a supervisor- you may or may not get one- but make sure you let them know that you are not satisfied.

use my favourite word "UNACCEPTABLE" this word packs a good punch.

(i worked in customer service/hospitality for a long time.... this word comes up a lot).....

my other favourite is: "what are you going to do to make sure i get off the phone a satisfied customer".... give it a whirl...

Posted by Silky Johnson on Oct-18-2007 19:32:

quote:
Originally posted by Knox
ask for a supervisor- you may or may not get one- but make sure you let them know that you are not satisfied.

use my favourite word "UNACCEPTABLE" this word packs a good punch.

(i worked in customer service/hospitality for a long time.... this word comes up a lot).....

my other favourite is: "what are you going to do to make sure i get off the phone a satisfied customer".... give it a whirl...

LOL!! Yeah I totally DID pull out the "unacceptable", quite a few times (I've worked in customer service as well, lol).

I was so enraged I had to hang up the phone...I didn't want to yell at the poor girl!

I'll try the satisfied customer bit, hahaha.

Posted by Dr. DAS on Oct-18-2007 19:44:

quote:
Originally posted by jennypie
LOL!! Yeah I totally DID pull out the "unacceptable", quite a few times (I've worked in customer service as well, lol).

I was so enraged I had to hang up the phone...I didn't want to yell at the poor girl!

I'll try the satisfied customer bit, hahaha.

My customer service rep handling approach:

Always ask to escalate if you're not happy. Talk to a manager or supervisor. If they can't help you (or in Telus' case don't exist in the call centre)ask to speak to whoever is in charge. Telus told me they didn't have any managers there, I asked who makes sure they show up to work and tells them what time to take thier breaks...oh, there IS a manager there after all?

Still not helping? Ask to speak to thier supervisior - DO NOT accept any "my manager will call you right back" crap. Screw you, put them on the phone. I'll hold.
Still no help, ask for the corporate office number and the name of the CS director or whatever. I seriously would call Ted Rogers myself if I wasn't getting anywhere with the front-line staff. Make a very polite fuss and be reasonable in what you expect.

If you have a few minutes this is one seriously patient guy:

SITE

Play the video or the original recording.

Posted by Knox on Oct-18-2007 20:09:

Posted by Dr. DAS on Oct-18-2007 20:13:

I know I've tried to rally the troops before, but it's stricly an effort to satisfy my bloodlust for Ted Rogers.

Let's all band together and topple the empire. I say we take the fucking skydome back! We can even have a facebook group!

lol

Posted by stren on Oct-18-2007 20:14:

Re: Re: Re: Re: I'm going to cockpunch the cable guy

quote:
Originally posted by Vivid Boy
www.eric bau.com

no spaces no spaces. thhnk u thnk u

yes i am

and im dead honest if anyone is looking for a rental ill hook it up. remember its no charge to you i make my commission split off of landlord

looool

Posted by Silky Johnson on Oct-18-2007 20:15:

But I don't use Facebook. :/

I'll just spraypaint giant cocks all over the SKYDOME. Yeah, that'll show him!

Posted by Dr. DAS on Oct-18-2007 20:31:

quote:
Originally posted by jennypie
But I don't use Facebook. :/

I'll just spraypaint giant cocks all over the SKYDOME. Yeah, that'll show him!

Let me know if you need some inspirado.

Also, no Facebook?

Posted by Yohan on Oct-18-2007 20:40:

quote:
Originally posted by Dr. DAS

Also, no Facebook?

jenny is a smart one

Posted by Knox on Oct-18-2007 20:42:

quote:
Originally posted by jennypie
But I don't use Facebook. :/

I'll just spraypaint giant cocks all over the SKYDOME. Yeah, that'll show him!

AAAAHHHHHHHH ha ha ha haaaa!!!!!

Posted by Silky Johnson on Oct-18-2007 21:00:

quote:
Originally posted by Dr. DAS
Also, no Facebook?

Nope.

Posted by Silky Johnson on Oct-19-2007 21:42:

An update, because I know you all care. I thought it was worth sharing that the dummy here was ME. Well partially me. I guess the guy finally came yesterday and took the filter off....but I had the wrong cable attached to my t.v.

Rogers - 1
Pie - 0

Good thing I was polite!

Posted by Dr. DAS on Oct-19-2007 22:59:

quote:
Originally posted by jennypie
An update, because I know you all care. I thought it was worth sharing that the dummy here was ME. Well partially me. I guess the guy finally came yesterday and took the filter off....but I had the wrong cable attached to my t.v.

Rogers - 1
Pie - 0

Good thing I was polite!

PIE-OOOOOOOOOOOOOO

haha...that was fun.

Posted by Knox on Oct-20-2007 02:42:

Posted by Sasha on Oct-20-2007 16:36:

Posted by Silky Johnson on Oct-20-2007 17:42:

Holy SHIT, where'd you get that??? LOL!!

Posted by SuperJimbo on Oct-20-2007 17:53:

Posted by Silky Johnson on Oct-20-2007 17:55:

quote:
Originally posted by SuperJimbo
I think you owe him a reach around. Seriously.

Psh, fuck that. The asshole was still two days late!

Posted by SuperJimbo on Oct-20-2007 18:00:

quote:
Originally posted by jennypie
Psh, fuck that. The asshole was still two days late!

Details, details. Things to do. Things to get done. Don't bother me with f*cking details, just tell me when they're done. lol

Posted by Silky Johnson on Oct-20-2007 18:10:

LOL

Posted by jchung52 on Oct-20-2007 21:25:

quote:
Originally posted by Sasha

chick on the rights from london i think... cant remember her name

Posted by Silky Johnson on Oct-20-2007 21:37:

quote:
Originally posted by jchung52
chick on the rights from london i think... cant remember her name

LOL, yes thanks tips...that's my sister, her name is Deborah.

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