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-- Rogers
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what the!

I am done with anything involving Rogers...including the blue jays and the skydome.

I have my home phone service with rogers and the idiots go and change my account number without telling me so for the last three months my payments have been going into the wrong account. Last weekend I can no longer make outgoing calls so I try to get ahold of Rogers to find out why....well apparently Rogers doesn't want to help me out on a weekend because I can't get in touch with anyone. So finally on Monday I get in touch with them and find out the problem and the lady was nice and said they will have the money from the account switched over to the new account and she would waive the interest charges of 30 something dollars and my phone will up and running normally in 24 to 48 hours....yeah great problem solved.

Ten minutes later I get a call back from the same lady saying that she spoke to her supervisor and they cannot waive the interest charges...well that seems stupid since I was paying my phone bill but to the wrong account...oh well no big deal.

So 72 hours go by and my phone still isn't working so I call again. They tell me they will put a rush on it and it will be back to normal service in 24 hours.....I advised that its already been 72 hours so this really isn't acceptable. The lady apologizes and confirms that it will be up and running in 24 hours.

So 24 hours goes by and still nothing has changed. I call them back and advise them of the situation and they advise me that they will put a note in to the supervisor to make this a rush and it will be up and running in 24 hours. Well I just about loose it on the lady advising that it has now been over 72 hours since my phone should be running normally and it still isn't and it wasn't that I wasn't paying my phone bill the payments were going to the wrong account because they decided to change the account number. She tells me there is nothing she can do. I ask to speak to a supervisor and she advising me there is only one supervisor for 120 employees....so what, I want to speak to the supervisor. She tells me that she can put a message into the supervisor and I can expect a call on Wednesday.....hmmm today is Friday.....that doesn't seem quite right....I understand there are holidays but come on...the supervisor should be there right now. Well I've told them that I want Ted Rogers direct phone number within 12 hours or I am cancelling my service.....which little do they know I am already cancelling it.

The last lady I spoke to was the rudest person I have ever had to deal with....and I deal with a lot of rude people.....I definately will never use another rogers service and will never recommend rogers to any living sole. I am going to prank call Ted every day from now on too....just because I can.

I'm on Fido (no problems with them in 2 years) but might go to Rogers if they get the iPhone, or Blackberry 8820 which has wi-fi. http://na.blackberry.com/eng/device...Id=H0,C201,P563

Not that I really need one of these smartphones but I need to keep up to date with the technology for job purposes and probably Fido will always have fairly basic phones.

Got a friend who was a heavy user of Rogers for several years for business, $200+ a month, he always paid his bill on time in cash at the local Rogers office and then they screwed up and put his payments in someone else's account and he had a hard time getting it straightened out. Ended up putting a complaint in with Better Business Bureau and after over 6 months one of the Rogers top dogs called him to apologize and fix it up. But he hates Rogers and already switched to another company (some service sold by Sears that actually uses the Rogers network).

quote:

Originally posted by FunkyCrew no, oligopoly it's two companies we're at something around monopolistic competition

No. It's a few companies.

quote:

Originally posted by Spin Laden what the!

loool best post of '07!

yup, Rogers is definitely known for the worst customer support, even if you get a supervisor, it's some arrogant piece of ass anyway

I just switched over from Telus (BARF!) to Rogers last week;
I love the plan, I love the phone - so far, I love everything.

After having done sigificant research prior to buying my phone and signing the contract, I then totally persuaded a friend of mine to sign a corporate plan with Roger's for his insurance firm. He was on the fence between Telus and Roger's and I think all my blabbing finally pushed him onto the Roger's side.

Now I'm reading all these negative posts about it ....

whoops lol

quote:

Originally posted by Ania_xox I just switched over from Telus (BARF!) to Rogers last week; I love the plan, I love the phone - so far, I love everything. After having done sigificant research prior to buying my phone and signing the contract, I then totally persuaded a friend of mine to sign a corporate plan with Roger's for his insurance firm. He was on the fence between Telus and Roger's and I think all my blabbing finally pushed him onto the Roger's side. Now I'm reading all these negative posts about it .... whoops lol

just tell him to look out for weird 4.95 and similar charges

quote:

Originally posted by tvmann I'm on Fido

doesn't Rogers own Fido??

Rogers needs somebody with experience to go in there and clean the place up. I've only been here 6 weeks and I have already seen the inefficiencies with the way the company runs. There are serious disconnects between its divisions (yahoo internet & home phone for example) and just some very outdated processes.

Like when I spoke to the sales team to enquire about adding home internet with my existing home phone order.

After about 30 mins of going through the various sales T&C's and the actual promotion I asked if I could get it all written down on email (I assumed it'd be a simple click and send of a template they already have somewhere) I was told they couldn't do it and I'd have to call every time I wanted info on the promo that I was being offered

Talk about backwards, and this is one of the largest companies in Canada?

Rogers sucks, but it's better than Bell. Fuck we're screwed.

"Topic title here" sucks

Locked in with Bell for 3 more yrs.

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