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-- Free Maxim Magazine Subscription (Seems legit, I signed up!)
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signed up.
never got it.
might as well have given my SIN number.
Nothing is ever free nowadays.

quote:

Dear Mr. P, Due to overwhelming demand that exceeded our inventory, we do not have the inventory to fulfill all the orders we received. We are offering a special $15.00 price for those customers that we could not accommodate. Please visit us at: <https://secure.palmcoastd.com/pcd/d...t?ikey=********> to sign up. Thank you for your interest in Maxim. Sincerely, Mark Robinson Email Customer Service *Please provide all previous emails with your reply*

I got the same message.. oh well so much for that

quote:

Dear Mr. Fu Man Choonz, Due to overwhelming demand that exceeded our inventory, we do not have the inventory to fulfill all the orders we received. We are offering a special $15.00 price for those customers that we could not accommodate. Please visit us at: https://secure.palmcoastd.com/pcd/d...?ikey=0815BISCY to sign up. Thank you for your interest in Maxim. Sincerely, Mark Robinson Email Customer Service

lol so they don't have sufficient inventory to give it away for free, but they do for $15..

just sent this back

Dear Mr. Dixon, how is it that you cannot fulfill the subscription if it is free, yet if i send you $15, you magically have an extra copy to send me? I do not understand the logic behind that, nor do I feel it ethical on your part, to not uphold the offers that your company made. I'm rather disappointed to have been finally awarded my subscription twice, only to have the offer withdrawn twice by you.

my response:

quote:

Hello Maxim, I can understand that inventory is limited for the free offer, however at the same time you seem to have sufficient inventory at the $15 subscription rate. I am obviously disappointed that I am unable to qualify for the free offer and feel that you should have removed the online offer once you were no longer able to accommodate additional demand, but instead interested parties continued to provide you with their personal information with no assurances that their request would honored. This obviously sets poor expectations with potential subscribers. Kindly remove any personal information related to my request from your records. Thank you. regards, - XXXXXXX

I recieved the same email back and responded to Mark as well.
That's bullshit that they ran out of inventory, they just weren't prepared for the kind of response they received and that's not our fault.

Kind of like false advertising isn't it?

quote:

Originally posted by dEsidEL Mr. Fu Man Choonz

I got my issue in the mail today. although it looks like a cheaper version than the ones i had years back. its the paper quality i think... and there isnt as much content as the early 2000's.

Nonetheless, I'm happy I got it. Great throne material.

quote:

Originally posted by dEsidEL I just checked my status and it shows that my request was canceled on July 16th? wtf. i just wrote them as well.. let's see what happens. If no dice, this was a pure spam grab.

Seems like it, mine was posted the same day.

I just emailed Customer Service myself and was guaranteed a response within two days. Let's see if I get one.

Mine was also cancelled on the 16th, so I too have written to them.

quote:

Originally posted by Moral Hazard Mine was also cancelled on the 16th, so I too have written to them.

seems like everyone's was canceled on the 16th.....so 12 days later they decide that they dont want to fulfill their campaign? lame..


i'm going to reply now too...if you say free without a disclaimer of quantity, you better supply to the demand with no excuses....this is a big no no

so all of you that recieved a replied def got it from maxim@emailcustomerservice...

this domain is registered as follows:

quote:

Registrant: Palm Coast Data 11 Commerce Blvd. Palm Coast, FL 32164 US Domain Name: EMAILCUSTOMERSERVICE.COM Administrative Contact, Technical Contact: Palm Coast Data [email protected] 11 Commerce Blvd. Palm Coast, FL 32164 US 386-447-2468 Record expires on 17-Aug-2010. Record created on 11-Apr-2008. Database last updated on 13-Aug-2009 20:23:59 EDT.

well....it wasn't a maxim.com link we all subscribed to......3rd party promotions from the look of it..

I've been a subscriber for years and when I've called customer service in the past, I'm pretty sure I spoke to that cs company in Florida...

quote:

Originally posted by VDub I've been a subscriber for years and when I've called customer service in the past, I'm pretty sure I spoke to that cs company in Florida...

dennis publishing, being so huge outsources their CS? why cant they just keep it internal? unless it's a daughter company...

quote:

Mr. Robinson, While I am not unsympathetic to your inventory problems I must contend that they are, in fact, your problem. I do not recall any proviso of "while inventory is available;" moreover, I'm more then a little confused how a product can be out of inventory for the free promotion but there can be inventory of the very same product available at a $15.00 price point. It seems to me that Maxim is engaging in the every unethical (and in many jurisdictions illegal) practice of "bait and switch" marketing, which is deplorable to say the very least. Please consider this email to be your opportunity to rectify this situation. Best regards, Moral Hazard -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Thursday, August 13, 2009 11:26 PM To: Hazard, Moral Subject: Re: Identified Customer Other Inquiry Reference: 452499146 [] Dear Mr. Hazard, Due to overwhelming demand that exceeded our inventory, we do not have the inventory to fulfill all the orders we received. We are offering a special $15.00 price for those customers that we could not accommodate. Please visit us at: <https://secure.palmcoastd.com/pcd/d...?ikey=0815BISCY> to sign up. Thank you for your interest in Maxim. Sincerely, Mark Robinson Email Customer Service *Please provide all previous emails with your reply*

See if that gets me anywhere.

here's the latest on my saga..

quote:

Dear Mr. Fu Man Choonz, We apologize that the free subscriptions offered for the Maxim magazine was for a limited time, and quantity. We apologize, we have surpassed this number. We sincerely apologize for any frustration, and inconvenience this has caused you. We noted your account that your contact information is not shared. Thank you for your interest in Maxim. Sincerely, Mark Robinson Email Customer Service

Seems like these guys are paid to say "apologize" 3 times in their response. I wonder if they even have any power to grant a 1 year free subscription at their discretion.

I'm not gonna bother replying.. just annoyed that I gave them my personal info for nothing

after a quick Google of Mr. Robinson's name along with Maxim, it seems like this isn't the first time this problem has happened with them.

Last year a similar promo ran only with "overwhelming" demand and a cancellation of requests, but instead with a $5 subscription offer:

source:
http://forums.slickdeals.net/showthread.php?p=21919893

what a load of crap.. total "bait and switch" marketing, and a means to harvest personal data of non-subscribers

So none of you got the magazine? Should I be considered lucky? The magazine I got in the mail wasn't the greatest piece of maxim to begin with.

I smell a class action lawsuit

Response from my counter reply:
(I would love to see some legal action come out of this against them)


We apologize that the free subscriptions offered for the Maxim magazine was for a limited time, and quantity. We apologize, we have surpassed this number. We sincerely apologize for any frustration, and inconvenience this has caused you.

If you wish to call, our customer service telephone number is 1-800-829-5572. The hours are Monday thru Friday 7:00 a.m. to 12:00 midnight and Saturday and Sunday 9:00 a.m. to 6:00 p.m. EST.

Thank you for your interest in Maxim.


Sincerely,
Mark Robinson
Email Customer Service

I received the magazine in today's mail.

quote:

Originally posted by me@t k@tie I received the magazine in today's mail.

wtf...what would you do with it?

quote:

Originally posted by LKD wtf...what would you do with it?

Give it to my boyfriend, lol.

latest email....

quote:

Dear Mr. Hazard, We apologize for any inconvenience this may have caused. Please fax a copy of the receipt for the purchase made with Sony. Upon receipt of this information, we will be happy to process your request. When sending your fax, please print this email and use it as a cover sheet for your fax. Name: Moral Hazard Address: 123 Hazard Dr. Waterloo, ON Canada L#L#L# Account #: bunch of numbers Email Address: moral.hazard@moralhazard'semployer.ca Transaction id#:####### Magazine title: Maxim We look forward to hearing from you. Sincerely, Mark Robinson Email Customer Service

Unfortunately, I didn't purchase any Sony product... does anyone have a receipt I can borrow?

haha ouch... now they are calling us out for the purchase we should have made that would have made us qualify for the Sony promo?

well played, Maxim

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