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Roger's High Speed Internet : Public Enemy #1 (POLL)

A buddy of mine has recently been warned from Roger's about his downloading habits. He is the top 1% that uses all the bandwith and he is on probation for 7 days. He downloads about 4 to 5 GIGs a night.

You think Roger's is being a bunch of cheap ass's or is it my friend's fault for this ?


P.S

He's been downloading like this for almost 2 yrs now. This POLL will be sent to Roger's when it's done, so pls vote seriously and wisely

Thanks Guys!

I believe they advertise no bandwidth limit... to differentiate themselves from Bell.

for 40+ bucks a month just for their sloww ass "high speed" connection, ur friend deserves the right to use as much bandwidth as he wants to...

they need to upgrade their servers cos they aint keeping up with the increse in new users relative to the load their servers can handle.

PS. tell ur friend to check teh internet cotnract to see if there is any clause which says tehy can do that to him. if not, he could sue them for all taht matters or demand compensation for their actions

4-5 gigs a night? Every night? I dunno, that's a little bit much... and I believe that Rogers does state in the TOS that excessive bandwidth usage will not be tolerated (they don't specify how much, but I think "top 1%" is a fair measurement of who's going overboard).

My beef with Rogers is the quality of their customer service, in particular their complete unwillingness to repair serious hardware/infrastructure problems, and I don't think they deserve $40 a month for that attitude.

But bandwidth? Meh, I'd have to go with Rogers here, 4-5 gigs a night is excessive, 1-2 might be OK, he needs to cut it down a little.

i'm currently with rogers cuz i save some money cuz my dad is a "vip"

well overall Rogers as a bundled service provider, they are doing well. I mean i watch TV cuz of them, i use my cell cuz of them and i'm online cuz of them. TV and wireless is the reason why i'm with them. On the other hand their internet could improve by alot.

My area is fairly ok cuz it's just been recently updated but i know some areas are just horrible. Overall i think they should try to make sure that the standards are met. They're almost not meeting them.

Re: Roger's High Speed Internet : Public Enemy #1 (POLL)

quote:

Originally posted by E2EK1EL He downloads about 4 to 5 GIGs a night.

Your buddy needs to cut down on the amount of porn he downloads...

and I've got no beef with Rogers, as long as they don't bother me and my downloading habits. Sons of the bitches!

Re: Re: Roger's High Speed Internet : Public Enemy #1 (POLL)

quote:

Originally posted by Crazy Serb Your buddy needs to cut down on the amount of porn he downloads... and I've got no beef with Rogers, as long as they don't bother me and my downloading habits. Sons of the bitches!

To be honest with you ... he doesn't download much porn. There's other stuff online that's better then porn.

I voted no, i think 4-5 gigs a nite, is way to much, that is like 140-160 a month.

I downloading in the 30 range.

quote:

Originally posted by DigiNut My beef with Rogers is the quality of their customer service, in particular their complete unwillingness to repair serious hardware/infrastructure problems, and I don't think they deserve $40 a month for that attitude.

Werd. I quit Rogers after one month because I called SEVEN TIMES to have them come repair my service, and it still did not work.

Then, when I returned my modem to the Rogers video across the street, they LOST it, and sent me the bill for $175.

Then when I refused to pay it, I started getting calls from a COLLECTION AGENCY.

Bell is equally as bad for customer service. The fact that they can claim they have a customer service department is a bit of a stretch, even.

I have to agree with Diginut on this one..

4-5 gigs a night might be too much. Get the business edition if you require that much serious bandwith.

And yes, I have to agree about the tech support - their level 1 support sucks balls. They hire any joe blow from the street and make them memorize a script (just like any other tech company i guess).

One day my connection was down (how rare) - I called and after a few minutes of routine troubleshooting, they blamed it on the software, telling me my nic drivers were fucked or that the windows install was corrupted. I told them my other box with linux couldn't get online either - their answer : We don't support Linux. What does that have to do with anything?

I am now looking for alternatives.

Rogers customer's support is so fucked up. Some technician called me the other day, telling me that I should just call the 1-888 number and tell them to bump up my bandwidth to fix my speed problems. So later that day, I did, spent 15 mins on hold, only to have the person tell me she couldn't do anything, cuz my trouble ticket was still open and there were no new notes on it. Why the hell did they call me before then? She didn't know.

And every time I e-mail them, asking for a specific technical update on waht they're doing to fix my problem, they just give me the lame generic response. First and last paragraph exactly copy&pasted, the middle paragraph just reworded each time, basically saying "we're working on it as fast as we can. we don't know what the hell we're doing, so we can't tell you when we'll fix it."

Ah well, at least my TV cable is strong. I have basic cable, channel 5 is crystal clear, and I even get much music when I'm not supposed to. I get to watch the simpsons several times a night, so I'm happy.

quote:

Originally posted by loconet One day my connection was down (how rare) - I called and after a few minutes of routine troubleshooting, they blamed it on the software, telling me my nic drivers were fucked or that the windows install was corrupted. I told them my other box with linux couldn't get online either - their answer : We don't support Linux. What does that have to do with anything?

Hah, I love that. It's always the "we don't support" clause. Every time I mention the word "hub", "router", "linux", "gateway", or any related issue, they give me the "we don't support that" sound bite. Well guess what you morons, I support it, and there's not a damn thing wrong with it, why would I be calling YOU if there's something wrong with MY setup!?

Now, I realize that these same people have to endure call after call of "I'm on my laptop and the power just went out, why isn't my internet working?" and "operating system? What's that?" But that doesn't mean that they should be treating all their customers like the same kinds of idiots.

That's basically why I memorized their script and lie. "Hi, my modem won't connect. The sync LED is on, I've rebooted my computer AND the modem, reinstalled TCP/IP and the NIC drivers, and tried it on 3 different computers and it still hasn't worked. Call the network operations people and tell them that their routing tables are fucked up, I've seen this happen before."

Of course, sometimes they still give me trouble, in which case I launch into a technical explanation of the problem. "You see, the connection quality is fine and there's not a lot of packet loss, and I'm receiving an IP address from the DHCP server, and I can ping IP addresses within the Rogers pseudo-LAN. The only problem is that I can't access any outside sites, ergo, there's something wrong with either the gateway or DNS systems on your network, possibly both, but checking out the routing tables should be a good start." Regardless, they eventually just pee their pants because they have no clue what I'm talking about anymore, and do what I'm telling them to do.

My problem is actually with their higher-level tech support - the network operations. I have never seen a company so bloody reluctant to actually send a linesman down to look at the cables and such. After insisting for a week that they send someone down because the flickering sync LED makes it OBVIOUS that there's a cabling problem, they made me wait 3 days and then left a message on my voice mail saying that the problem has been fixed and that they've cancelled the truck roll-out, and to call them back if there are further problems. Of course there ARE further problems, nothing was fixed at all, but the guy who left the message conveniently managed to leave out any specific name, number, or extension, so I have to go through all the bullshit hold times and support channels again. Then I get one of two lovely excuses: "Oh, that ticket is still open, we're working on it" - I DON'T SEE ANYBODY WORKING ON IT!!! Or "Oh, that ticket was closed, the problem should have been fixed" - YOU DIDN'T FIX SHIT!!!

Anyway, sorry for the rant, that's what I hate about Rogers though. Bell is worse, but the small DSL companies like Look are usually fine.

I have had sympatico and rogers in my years on the net. I currently have Rogers Cable, Rogers Digital Cable. The digital cable customer service people are great and so are the cable subscribers. Then again, I must know how to effectively complain better than you guys. Sympatico had the worst service on the face of this earth and they have been taken to court in class action lawsuits. If you have bell, do you realize that they charge you 8 bucks a month to use their email spam filters, and charge you for it even if you don't ask for it. Sympatico has a great service reliability then they got greedy and wanted to cap the bandwidth, I do understand bandwidth is not cheap but they came after my household because they said we downloaded 30gb in a month....me and my brother downloaded 3gb each (we did not upload a thing that month) and my father concluded it was flawed. We went to Rogers and have had virtually no problems then again I guess they want to service ppl like me, cuz my parents have rogers cellphones also....and they are vip's. My big beef was I hosted my 29kb sig on the webspace and they claimed i went over the 300mb traffic limit. I did not believe this and then spoke to swamper and he concluded that 11,000 looking at my sig would do it. So I've take that down for a while. Rogers and Bell need to learn effective customer service, because no wonder people are fed up and they are losing money. People are so fed up, they take out the internet all together or the television cable all together.

Defientely a bunch of cheap asses....no bandwidth limit means no limit...fair and square...

I voted YES. If the contract states no limit, then there should be no limit. If the contract states that excess usage will be punished they should state how much they consider excess! Just saying it, does not give the user any kind of boundries. And as to him being the top 1%. If the average user is only downloading say 5 gigs a month, then ofcourse he is the top 1%. But most people do not download too much. So his usage is going to seem excessive. Tell him not to worry, I download anywhere up to 5 gigs a night as well. I am currently with Bell, they removed their limit. My total was 80 gigs last month, and they have not said anything to me.

Rogers is a very bad company, and i was with bell even during the bandwitdth gap, beucase i hate dealing with rogers.

This should help (God bless google)..

http://www.rogershelp.com/help/cont...oad/pdf/EUA.PDF

Look at 7g.

Seems like a cover your ass shady clause in the EUA. It could mean whatever their army of lawyers want it to mean.

i should be allowed to download all day/all night at the maximum my service provides, and if they EVER tell me otherwise ill cancel right then and there

unlimited means unlimited, theres no grey area

Unlimited is an advertising buzzword. Just because people don't read the fine print in the TOS doesn't make them innocent! As for them stating what they consider to be excessive, THEY JUST STATED IT! This guy hasn't been charged any money for his excess bandwidth, he was just issued a warning, so now he knows, he's in the top 1% and that's bad... what's the problem with that? If they started charging him without a warning, then I could see reason to be pissed off.

I'm no fan of Rogers, but they're a business, they need to turn a profit like any other business. Frankly, I think 4-5 gigs a night is taking advantage of their unlimited service. It's like going to the supermarket and snatching the entire tray of free samples.

Let's also not forget that they did e-mail all their customers a few months ago to say that they were implementing a system to monitor bandwidth. People knew this was coming.

quit your bitching. i get 7 gigs a MONTH and pay double what your buddy does. If you're wanting to start some huge campaign why not start with norcom?


http://www.norcomcable.ca/kenora/lynxpricing.html

You may hate it but rogers is right....section 7G and they can amend it as they see fit...someone in your household signed that agreement and are bound by it...so quit your crying!.

i agree with your friends, unless it says specifically that he cant download more than 5 gigs a night, then he should be able to do it...excessive doesnt mean a thing.

but dont complain about that!!! it just took me SIXTEEN minutes to check my email, 4 minutes to post this (just to load the post, not the thread), and i cant connect to msn...

to make it worse, my parents have paid the rogers bill untill december 31....so im screwed till then, ill be stuck with my 200bytes/sec downloads for 45$/month...

Hmm....

quote:

Originally posted by DJ El Kay Dee for 40+ bucks a month just for their sloww ass "high speed" connection, ur friend deserves the right to use as much bandwidth as he wants to... they need to upgrade their servers cos they aint keeping up with the increse in new users relative to the load their servers can handle. PS. tell ur friend to check teh internet cotnract to see if there is any clause which says tehy can do that to him. if not, he could sue them for all taht matters or demand compensation for their actions

I agree....

Um, I'd have to believe that he's not getting a "slow ass" connection if he's able to download 5 gigs a night. That averages out to 60 kB/sec if his downloading is constant all day. If you, say, limit the internet time to 10 hours, it's more like 150 kB/s. So this really isn't the appropriate time or place to be complaining about their speed of service.

To be completely honest, I don't think a lot of you guys are thinking rationally - you just want to bash the big, faceless corporation. Like I said, I hate Rogers' service with a flaming passion, but in this case, they just didn't do anything wrong. It's all in that clause in the TOS.

They don't have to tell him specifically what he can and can't use. That's not what the contract says. The contract says that they reserve the right to amend the service if someone is using what THEY DEEM TO BE excessive bandwidth. You signed the contract, don't whine! You're going to get in a lot of trouble if you're ever working in big business and sign a stupid contract and complain about it's "unfairness" later on! Frankly, I don't think they've been unfair at all. They gave him a warning - they didn't charge him any extra or cut off his service - and they've bothered only 1% of their customers about this.

i must be lucky as shit..
my net connection with rogers has been pretty much flawless for over a year....4 to 5 gigs a DAY on AVERAGE.....holy shit...thats pushin it....maybe 4 or 5 gigs every now and then but avergage is meh..i think ive hit 4 gigs of downloading once in my life.....(in one night that is)

how is that even possible? 4-5 gig per night?
with the speed my roger's cable box produces, it's like 20kbps (on the few good downloads)... umpossible...

but either way, yes, they're cheap asses for all they're worth.

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