tech support please....need some help

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-- tech support please....need some help

Posted by Slylee on Nov-25-2003 17:43:

tech support please....need some help

ok supposedly i have "parasites" on my computer and i'm getting a popup that says i need to scan my computer etc... i'm using SpyHunter and it's scanning it now and all these things are showing up but it only lets me remove them if i purchase the software. does anyone know of any FREE software i can use to do this?? any other advice would be greatly appreciated. thanks.

Posted by DigiNut on Nov-25-2003 17:49:

Lavasoft
Download Ad-Aware (regular version) from there.

If you clicked on one of those IE popups that said "scan your computer now" then the popup was bullshit, it's just an attempt to sell their crappy software.

Posted by Carl0s on Nov-25-2003 18:42:

http://toolbar.google.com is a great pop up stopper.

Posted by Slylee on Nov-25-2003 18:51:

ok that lavasoft thingy worked...thanks digi..just to make sure, here is an example of something that was found using that software

Vendor: CometCursor (whatever that is)
Type: RegKey
Category: Data Miner
Object: HKEY_LOCAL_MACHINE:Software\CometSystems\

what is that? is that safe to get rid of?

Posted by biodigit on Nov-25-2003 18:57:

yes get rid off it. All it is a registry key for this specific software. Dont do it manually, let the Ant-Virus do it. Because you might delete other reg keys by mistake which are very critical to your computer.

Posted by Slylee on Nov-25-2003 19:09:

i'm getting nervous doing this cuz i'm at work...but whatever, we are getting new comps soon anyway. i'm assuming i'm doing it through the software...i wouldn't even know where to start if i wanted to "manually" do it!

what happens if i select "Quarentine"?

by the way, thanks for helping me everyone.

Posted by biodigit on Nov-25-2003 19:16:

Quarantine i think means....The virus/corrupted file was detected, unable to deleted but its been disabled so it wouldn't cause anymore harm.

Posted by drizzt81 on Nov-25-2003 19:33:

quote:
Originally posted by Slylee
i'm getting nervous doing this cuz i'm at work...but whatever, we are getting new comps soon anyway. i'm assuming i'm doing it through the software...i wouldn't even know where to start if i wanted to "manually" do it!

what happens if i select "Quarentine"?

by the way, thanks for helping me everyone.
it means that the file has been 'disabled', but is still physically present on your harddisk. You'd want to delete them if possible.

Posted by Yan on Nov-25-2003 20:31:

quote:
Originally posted by Slylee
ok that lavasoft thingy worked...thanks digi..just to make sure, here is an example of something that was found using that software

Vendor: CometCursor (whatever that is)
Type: RegKey
Category: Data Miner
Object: HKEY_LOCAL_MACHINE:Software\CometSystems\

what is that? is that safe to get rid of?

CometCursor is a program that alters your mouse cursor to one of many skins. It's very much possible that you visited a site that wanted to alter the skin of your mouse, because the developer of the site set it that way. Quite annoying... hehe

Posted by astroboy on Nov-25-2003 23:12:

Another couple of pieces of software you should get that sometimes find stuff ad-aware doesn't:

* Spybot - Search & Destroy
* SpywareBlaster