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-- Your opinion??

Your opinion??

Ok i've already posted about this situation in the Chill Out forum, but want to know what the rest of the people think is right in this situation.


Firstly look at this page and the prices and stuff

http://www.ihug.com.au/products/connection/dial-in.html

Now about 2 weeks ago or something i recieved a bill saying that i owe them 200 dollars for over use on the hours.

Now when i connected with them after i cancelled it a while ago i said "connect me back on the 25 dollar plan". Now on that page there are only 3 account types, well 3 as i can see.

this is the type i thought that i was being signed up to.

Account Type Fee Hours downloads
Get ihug $24.95 ALL INCLUSIVE ALL INCLUSIVE N/A 10 10MB

Now for this month i had been charged only 23.95, yes 1 dollar less and they said the unlimited scheme didn't apply to me anymore. NOW a 23.95 account does not exist and i never said i wanted it, yet they go i did bla bla bla...

They said that my account only allowed 200 hours only and i went to 280, which is pretty funny cause i'm not even allowed to use that much but aside from that, the bill of $200 made me laugh even more where on the website it clearly says "No more huge monthly bills for using additional hours - your bills are capped at a maximum of $39.95 per month no matter how many hours you use!"

now i told them about this, and they said "it doesn't apply to your account", now if i was with the account which i was paying 14 or 18 bucks a month then it would apply, silly huh?

wtf do i do...i keep calling them and they ramble on the same shit over and over.

Yeh ihug are absolutely crap. We have them on the unlimited plan you mentioned. They are sooo bad. The bandwidth is terrible. On a 56k modem we should be able to get 5k or a little more. I am normally on 600bytes a second. That is garbage.

I don't know what to do in your situation. I would certainly make a big fuss and ask to speak to the person on the phone's manager.

Anyway ihug are crap change providers. We are

Draft a nice little letter to the Telecommunications Industry Ombudsman, then fire off another letter to the ACCC, maybe another one to the Fair Trading Commission

What ended up happening with the $200 bill? Did they give up on the court threat?

They sound dodgy. I'd make sure they don't have your payment details and you should make sure you have full control of paying any money to them.

quote:

Originally posted by webmeister Draft a nice little letter to the Telecommunications Industry Ombudsman, then fire off another letter to the ACCC, maybe another one to the Fair Trading Commission

hehe! where's the letter to John Law's ?

quote:

Originally posted by Ghostface What ended up happening with the $200 bill? Did they give up on the court threat? They sound dodgy. I'd make sure they don't have your payment details and you should make sure you have full control of paying any money to them.

Nah, They are still threatening the court situation, yeh and there is no way they can get my money unless they send some fools from the debt collection agency...hah ill just laugh at them.

But the thing is that I did actually talk to the manager of IHUG in the Sydney center and he said that i was wrong bla bla bla...

now everytime i call, they say the same thing.

Now they go the deadline of the payment is the 20th...so hmmm i dunno what do to anymore.


Yeh Joel, i might actually do that hehe...seriously this has to be another "company screws with customer" situation...or maybe Ihug are just unaware of their own stupidty to fix their mistakes.

Josh, yeh Ihug are indeed crap, the main reason i did join up to them was well the speed was good for a 56k. I mean my maximum d/l speed is 5ks as you mentioned, but thats probably the highest i ever got from all companies...but most definetly will change my mind about Ihug now.



So by reading these situations, are they wrong?? or am i just missing something?

heh heh you should email today tonight.

Ok Psygnosis my suggestion is ask them (as calmly as possible - i know its difficult) what plan THEY belive you are on, ask them to send out a completely documented contract for that plan, check this with the details on their website. Also ask for more time before the due date of payment so that you have time to check the validity of the contract (this may either do nothing, or make them think your serious about paying if your shown to be in the wrong (i.e more time))....

But yes definitely send off letters to the ACCC, fair trading dept, and the telecommunications obudsman as webby said because the way i read their website - the most you can pay is $39.95 and i dont even see a plan which says 200 hours is the maximum....

Good luck mate....

been in the same sorta situation w/ ihug....I cancelled my account except 4 mail..so NEVER dialed up....so there was no cost....at the time they put me on the sly for a 10 meg account and I got about 400 meg of mail that month, instead of a free bill it was a few hundred, i told em 2 shove it...didn't pay that month, nor the next, nor after they cancelled my account. Costs kept getting higher for "Account Keeping". Eventually, about 6 months later and a fair bit more onto my bill i got a visting from Mr Debit Collector. I payed my bill that night.

--djway

quote:

Originally posted by djway I payed my bill that night. --djway

So you eventually had to pay it???


Cheer Lethal...i'll ring them up tomorrow morning and tell them that.

quote:

Originally posted by lethal Ok Psygnosis my suggestion is ask them (as calmly as possible - i know its difficult) what plan THEY belive you are on, ask them to send out a completely documented contract for that plan, check this with the details on their website. Also ask for more time before the due date of payment so that you have time to check the validity of the contract (this may either do nothing, or make them think your serious about paying if your shown to be in the wrong (i.e more time)).... But yes definitely send off letters to the ACCC, fair trading dept, and the telecommunications obudsman as webby said because the way i read their website - the most you can pay is $39.95 and i dont even see a plan which says 200 hours is the maximum.... Good luck mate....

This is what i'd do. You can also ask for your conversation to be e-mailed to you (that blurb b4 they answer saying your recorded may come in handy), this way you can confirm you didn't ask to be ass raped by them.

My case wasn't as strong as yours, looking on their site they've done something that doesn't exist.

I'll see you on TV soon

--djway

quote:

Originally posted by Psygnosis So you eventually had to pay it??? Cheer Lethal...i'll ring them up tomorrow morning and tell them that.

Yep, slightly different situation here. I think u can win, where the plan the put me on and the plan i assumed I was onwere two different things...I said put me on e-mail only they said ok u're on this plan then...I just assumed the bitch would of put me on what I asked to be put on, and didn't check...I was wrong.

--djway

quote:

Originally posted by djway Yep, slightly different situation here. I think u can win, where the plan the put me on and the plan i assumed I was onwere two different things...I said put me on e-mail only they said ok u're on this plan then...I just assumed the bitch would of put me on what I asked to be put on, and didn't check...I was wrong. --djway

Well i think that is a bit like my case too where the IHUG ****s put me on the plan i didn't ask for, and now the customer has to go through this kinda shit just because a lowsy worker over there and can't do something fucking right...

I just hope i win tbh...then i'll piss on the CEO of Ihug .

to even put more things off, the Ihug workers are even fucking smartass shits. One of them even hang up on me when i was telling them about this case

quote:

Originally posted by Psygnosis Well i think that is a bit like my case too where the IHUG ****s put me on the plan i didn't ask for, and now the customer has to go through this kinda shit just because a lowsy worker over there and can't do something fucking right... I just hope i win tbh...then i'll piss on the CEO of Ihug . to even put more things off, the Ihug workers are even fucking smartass shits. One of them even hang up on me when i was telling them about this case

Thing is there was nothing on their website back then saying 'the most u will pay is 39.95' there's where u'll fuck em up!

You'll win.

--djway

quote:

Originally posted by djway Thing is there was nothing on their website back then saying 'the most u will pay is 39.95' there's where u'll fuck em up! You'll win. --djway

The thing is also i did say that to the manager, and he said that "it didn't apply to me". NOW, when i signed up, they NEVER!!! told me about these hidden bullshit.

ALSO, when he says it doesn't apply to me, on the website, it doesn't say anything about which accounts it applys to and which it doesn't...so how the hell does that work out.

I think he was trying to say that it doesn't apply to me just to not sound wrong.

djway and dj psygnosis class action against ihug perhaps?

rule 1: don't just hide from this. From a compnay, you are just a number on the database, and they won't forget the debt. It can only get worse over time. If you continue to ignore it, at best you could get strikes against the credit rating.
rule 2: whoever you talk to doesn't know you and probably doesn't care. Don't get angry with them or they'll always make things worse for you. Be nice, and maybe they'll help. it doesn't take too much effort for someone to write off the debt on the system as a mistake, but they won't do it if you really pissed them off. and very few people are nice to debt collectors so a little thoughtfulness could get you out of it very easily.

I had vodaphone chase me though a debt collector for a service i told them i didn't want (was free for 6 months, 2 years later they wanted 18 months payment). talked to them, explained I didn't want the service as they customer service was a mess and that was why i cancelled originally, it was written off immediately.
If you can get the details of their claim in writing, show that you were mislead, and explain that you will fight this and it will cost more than it's worth even if they win business sense says it isn't worth their time. $200 covers very little time to work on these things, they will be more worried about a precent where they cave to anyone too easily.

quote:

Originally posted by tubby rule 1: don't just hide from this. From a compnay, you are just a number on the database, and they won't forget the debt. It can only get worse over time. If you continue to ignore it, at best you could get strikes against the credit rating. rule 2: whoever you talk to doesn't know you and probably doesn't care. Don't get angry with them or they'll always make things worse for you. Be nice, and maybe they'll help. it doesn't take too much effort for someone to write off the debt on the system as a mistake, but they won't do it if you really pissed them off. and very few people are nice to debt collectors so a little thoughtfulness could get you out of it very easily. I had vodaphone chase me though a debt collector for a service i told them i didn't want (was free for 6 months, 2 years later they wanted 18 months payment). talked to them, explained I didn't want the service as they customer service was a mess and that was why i cancelled originally, it was written off immediately. If you can get the details of their claim in writing, show that you were mislead, and explain that you will fight this and it will cost more than it's worth even if they win business sense says it isn't worth their time. $200 covers very little time to work on these things, they will be more worried about a precent where they cave to anyone too easily.

Cheers mate, the thing was that i was nice to them, i didn't actually go off at them or anything...they just ticked me off how they were saying that they were right based on the computers mistakes and how i HAD to pay the money or court actions will be taken..and some other bullshit.

I'll ring them up soon and see how it goes again.

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