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-- Worst Customer Service
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Posted by starsearcher on May-18-2004 14:25:

Evil1 Worst Customer Service

Okay so who would you give the prize to?

For me it will be the all time favourite Future Shop
Nothing like people that don't know anything, don't want to help you when you need them, take 2 hours to answer the phone, chat among themselves, smell of BO and write a big sign "PDA SOFTWARES"

*Edit*
No offence to any FS employees


Posted by Skipper on May-18-2004 16:41:

Bell Sympatico.
Future shop is a close second though.


Posted by StereoPrincess on May-18-2004 16:46:

quote:
Originally posted by Skipper
Bell


I second that.

Pretty much Bell anything.

And those ******s at Rogers too.

Future shop? I never had any problems.


Posted by dEsidEL on May-18-2004 16:51:

KarateKid



ROGERS WIRELESS, ROGERS CABLE, ROGERS INTERNET, ROGERS TORONTO BLUE JAYS, ROGERS... the ENTIRE F'N MR. ROGERS' NEIGHBOURHOOD..


Posted by starsearcher on May-18-2004 16:54:

quote:
the ENTIRE F'N MR. ROGERS' NEIGHBOURHOOD..



Posted by TrueToTheCrew on May-18-2004 16:54:

Bell Cananda ******s


Posted by Tordan on May-18-2004 18:15:

quote:
Originally posted by StereoPrincess
I second that.

Pretty much Bell anything.

And those ******s at Rogers too.

Future shop? I never had any problems.


Bell is the absolute worst!!! You wait like an hour and then you get connected to someone with a thick accent and can barely understand wtf they're saying. Anything to do with Bell is just horrible.

I haven't had any poblems with Rogers cable or phones.

The only complaint I have about FS is the employees hounding me when I walk in. I have to say "no, I don't need any help" to like 10 diff ppl whenever I go in.


Posted by Nephilim_X on May-18-2004 18:19:

Bell!

Surprisingly my dealings with Radio Shack in Oakville have been very easy and painless, a sharp contrast to the Radio Shack in Chatham...


Edit: Can't believe I forgot... DELL!


Posted by infinity HiGH on May-18-2004 18:29:

quote:
Originally posted by dEsidEL
ROGERS INTERNET,


sorry, but Rogers internet kills anything else thats as widely available (Bell)


Posted by starsearcher on May-18-2004 18:33:

I'm with Sympatico - No problems here It's actually much better than Rogers that pools your entire neighbourhood together.
But then again I never used their Customer Service so i can't comment.


Posted by dEsidEL on May-18-2004 18:34:

KarateKid

quote:
Originally posted by infinity HiGH
sorry, but Rogers internet kills anything else thats as widely available (Bell)




sorry, customer service man .. sorry, try living in my area and check ur service levels, sorry..

ps. sorry


Posted by bomb threat on May-18-2004 18:38:

quote:
Originally posted by dEsidEL


ROGERS WIRELESS, ROGERS CABLE, ROGERS INTERNET, ROGERS TORONTO BLUE JAYS, ROGERS... the ENTIRE F'N MR. ROGERS' NEIGHBOURHOOD..


100% agree... the single worst customer service I have ever dealt with...over... and over... and over. UGH


Posted by torontotrance on May-18-2004 19:01:

I get hounded by salespeople in a store, I just turn on them because having a business degree, I know all their stupid idiotic tricks. I was in Moores Last year and this idiotic lady kept bothering me, I said I was going to buy something but you kept hounding me, you lost my business, your fault....bye..and walked out. I'm a master of complaining at idiotic salespeople, usually if the manager gives me hell, I write the VP and tell him, that I will never shope there again and tell everybody I know. It works.

anyway, worst customer service award goes to..........

Homehardware (now rona I believe)

They are the worst people on the face of this earth, I go in the store to buy the following a)A new pair of needle nose pliars and b)a huge roll of duct tape. I find the pliars without help, tho some idiot kept asking me if I needed a set of them, like fuck you, I need just one pair cuz I own 7 other types but this is took the worst customer service stupidity award. I go around trying to find duct tape (yes people, you know the color of it, you know what it is, even ladies who don't use tools, have a clue what it is) but they don't. I can't seem to find it, so I ask the store manager, where is the duct tape and his reply was geniune and as a result I have never been back there. He first said hold on, I'm busy, he was doing nothing, helping no one, stared at space for 3 mins then goes ok, I said where is the duct tape and his reply was the following "WHAT IS DUCT TAPE?". I said you really are a stupid mother******, left the pliars in an aisle and left. I have never been to a RONA or HomeHardware since and they have lost my business. I went to home depot and found a huge roll and a pair of pliars that was 8 bucks cheaper with a lifetime warranty. How can you be a store manager at a hardware store and have no clue what duct tape is.


Posted by djshan on May-18-2004 19:14:

mcdonalds, their policy is to serve customers in 30 seconds, but most of the time it takes 6-10 mins to get out of there... also it has the most stupidist system of employee managment, sometimes their is too less workers or sometimes they have extra workers. and 80% of then are high skool kids who know nutin but z103.5 or flow93.5 on the PA system


Posted by TrickDaddE on May-18-2004 19:18:

Customer Service

What do y'all expect for 8 beans an hour???

The best one is when you get pissed at a customer service rep like at bell because there service sucks and you ask for a supervisor.

You know f'n well your just getting the person in the next desk who makes maybe 8.50 and hour !


Posted by dEsidEL on May-18-2004 19:18:

KarateKid



i have just reconsidered.. i now feel the TRACEADDICT.COM has the worse customer service..

the site owner is taking FOREVER to finish certain upgrades and the local TOTA moderator is never around when u need him .. what is this world coming too !?!


Posted by Jayx1 on May-18-2004 20:08:

Worst Customer service awards:

-Air Canada

-Just about any business in the Windsor area


Posted by malek on May-18-2004 20:23:

Rona didn't buy homehardware, i think.

but the absolute worst in service are Bell, be it for end customers or with enterprise services!!!

these people suck large and wide.


Posted by smuncky on May-18-2004 21:35:

my rogers is fine

never had a problem with the internet or cable tv

but i no i called bell a lot of times for a freind of mine

and mi vote goes to BELL!


Posted by ++ EGO ++ on May-18-2004 21:41:

ROGERS.
It's true.


Posted by eRRaTiK on May-18-2004 23:05:

man this Rogers sounds like a mighty fine organisation.

hook me up people!!


Posted by loca on May-18-2004 23:34:

quote:
Originally posted by dEsidEL


ROGERS WIRELESS, ROGERS CABLE, ROGERS INTERNET, ROGERS TORONTO BLUE JAYS, ROGERS... the ENTIRE F'N MR. ROGERS' NEIGHBOURHOOD..



Rogers internet. God those ******s are thick sometimes.

"Your internet is down?"
"Yes!!!"
"What OS is your pc running?"
"Linux and Windows 2000"
"Oh... That's probably why. We don't support Linux."
"..."


Posted by Crazy Serb on May-18-2004 23:50:

Oh yeah, Rogers Internet people... hell, it's not just them, it's even Bell Sympatico and Primus Internet reps as well.

Every single time I called in to report a problem with the connection, they'd put me through this 131 step procedure to make sure the problem is not one of the "common ones"... when I actually knew that the problem was on their end.

With Bell it was always their shitty cabling or something, and the fact that I was "out of the range" for some reason...

With Primus, hell, it took them 5 minutes to figure out where "Scarborough" actually is... and the 3 times that I called in, I got the same guy all 3 times! Makes me wonder how many people they have working the tech. service department... and after waiting for like an hour one time, telling them my problem, going thru all the usual tests, all I got was "Well, give it a few hours, and if the problem still exists tomorrow, give us a call again and we'll put in a request for service or something"... gee, very helpfull.

With Rogers, pfft... "We don't support this/we don't support that"... at one time I was like "Well, is there anything out there that you DO support?"


Posted by Crazy Serb on May-18-2004 23:53:

Oh, oh, I got another one...

Rogers Wireless!!!

I mean, I was able to get out of my contract a year before it ended and switch to a monthly plan (online), and then get slapped with a $200 early termination charge, then call the cust. service and complain about it for two months in a row and get that cleared off my account while staying on a month-to-month plan... well done, Rogers!


Posted by Funkyfun on May-19-2004 00:42:

Rogers for sure..


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