TranceAddict Forums (www.tranceaddict.com/forums)
- Europe - Belgium
-- Problem to buy on bonzaimusic.net

Problem to buy on bonzaimusic.net

Hello Belgian people!
message en fran�ais plus bas

I post here because i suppose that bonzaimusic.net is located in belgium, as it comes from Bonzai records.

Well what happens with bonzaimusic.net ? I got a problem to pay with the website.

I'm currently trying to buy the vinyl collector Cafe del Mar, so i have an order with only this item.
As i want to checkout the order, i have to choose the payment mode (check/money order, credit card OR PayPal). I choose credit card.
And i click on "Continue"

NOTE: I first tried with Mozilla, got no error, it worked fine (THIS step), WHEREAS with IE i discovered there is a javascript error when clicking on the button "Continue".
(but i think Mozilla doesn't show the js error)

I have now information about the order, and i have to confirm the order + appropriate payment mode, by clicking on the button "Confirm Order".
And i am redirected to a page which displays:

quote:

Payment confirmation ERROR, Merchant not active : securecc

PHUCK !!! There's an error. It's impossible to pay.

Yet I sent TWO messages via the contact form (small link "contact us" on the right bottom corner)... and got NO response/answer.

Can someone tell me if he (already) got the same error, and what could i do ?
NOTE: i don't want to use any of the two others payment modes, because, check/money it's unsure for me, and paypal, it seems i have to pay an extra fee to your order total cost. (�24.55 EUR instead of �19.99 as displayed in the order total).

----------------------------------------------------------

Bonjour amis belges !

Je poste ici parce que je suppose que bonzaimusic.net est g�r� en belgique, puisque �a vient de Bonzai Records.

Donc qu'est ce qui se passe avec bonzaimusic.net ? J'ai un probl�me pour payer sur le site.

J'essaie actuellement d'acheter le collector vinyl Cafe del Mar, donc j'ai lanc� une commande avec seulement cet item dedans.
Quand je veux valider la commance, je dois choisir le mode de paiement (ch�que, carte de cr�dit ou Paypal).
Je choisis carte de cr�dit.
Et je clique sur "Continue".

NOTE: j'ai d'abord essay� �a sous Mozilla, je n'ai pas eu d'erreur, �a fonctionnait correctement (CETTE �tape), alors qu'en utilisant IE, j'ai d�couvert qu'il y avait une erreur javascript en cliquant sur le bouton "Continue".
(mais je pense que Mozilla ne me montrais pas l'erreur javascript)

Le r�sum� de la commande s'affiche, avec le mode paiement choisi, et je n'ai plus qu'� confirmer la commande, en cliquand sur le bouton "Confirm Order".
ET l� je suis redirig� sur une page qui m'affiche :

quote:

Payment confirmation ERROR, Merchant not active : securecc

PITIN !!! IL y a une erreur, impossible de payer.

J'ai d�j� envoy� DEUX messages via le formulaire de contact (petit lien "contact us" en bas � droite)... et je n'ai pas eu de r�ponse.

Qqn peut-il me dire s'il a (d�j� eu?) la m�me erreur, et ce que je pourrais faire ?
NOTE: je n'ai pas envie d'utiliser l'un ou l'autre des deux autres modes de paiments propos�s, parce que, ch�que je ne trouve pas �a s�r, et paypal, il me semble que je doive payer une taxe plus de la commande totale (�24.55 EUR au lieu des �19.99 affich�s dans le total).

as-tu rempli le formulaire (nom, adresse, n� de ta carte cr�dit, etc.) correctement lorsque tu as activ� ton "account" sur le site?

quote:

Originally posted by TOR as-tu rempli le formulaire (nom, adresse, n� de ta carte cr�dit, etc.) correctement lorsque tu as activ� ton "account" sur le site?

Oui, oui, nom & adresse pas de probl�me.
Par contre le n� de carte de cr�dit, il me semble que c'est au moment du paiement, on ne peut pas le donner avant.

In fact, i feel that bonzaimusic.net haven't well parametered their website, and the error comes in the form where you have to choose between the three paiment methods.
Because after a walkthrough into the javascript code, i noticed that there's a few values missing in the code, and as there's no text field to give your card number, i suppose that they haven't parametered the ability to pay via credit card.

But one thing i'd like to know: why don't they anwser my two messages ?

Parles-en sur le forum de Bonzai

www.bonzaimusic.nu

^ personne ne visite ce forum

il vaut mieux envoyer un message � [email protected]

Ok merci pour l'info.

Effectivement sur le forum il n'y a vraiment pas grand monde...
Esp�rons que j'obtienne plus de r�sultat avec l'adresse email.

Cool, ils m'ont r�pondu / Yes, they answer me

quote:

Hi there, We've received your mail perfectly. The problem with the option credit card is that we no longer work with the company that provides this service. All creditcard payments have to go through Paypal, who are a bit more expensive since they add the tax (TVA). You can also just transfer the money from your bankaccount to ours, for which you don't have to pay anything extra... Hope to have been of some help, Kind regards, The Bonzai Team.

Well, i must choose between PayPal or bankaccount transfer.
They have too deleted the "Credit Card" option. So it's fixed now.

I'm still awaiting my Shipment of de Quadran and Cherry Moon Traxx CD's, they are still labeled as "Processing"

Powered by: vBulletin
Copyright © 2000-2021, Jelsoft Enterprises Ltd.