Replacement keyboard from Logitech

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-- Replacement keyboard from Logitech

Posted by StereoPrincess on Feb-04-2005 15:06:

Replacement keyboard from Logitech

I heard through the grapevine that you can request a replacement keyboard from logitech if there is something wrong with yours. And when I heard that, there was nothing wrong with my keyboard but now the space bar is sticking. So I would love to find out how to obtain a replacement. I tried the website but it must be quite hidden. Has anyone actually done this before? Who do you contact?

Posted by rabbitjoker on Feb-04-2005 15:23:

I have gotten replacment keyboard and mice (wireless, optical) from Microsoft by calling them and requesting one.

I don't know if Logitech offers the same service.

Posted by arek on Feb-04-2005 15:24:

so do you have to actually provide them with your old keyboard? or do you just demand it.

Posted by rabbitjoker on Feb-04-2005 15:27:

With Microsoft, I have called and requested replacements, without giving a reason, and without sending the old one back.

Posted by StereoPrincess on Feb-04-2005 15:39:

hmm, so i have to find the number.

Posted by Crazy Serb on Feb-04-2005 17:04:

quote:
Originally posted by rabbitjoker
With Microsoft, I have called and requested replacements, without giving a reason, and without sending the old one back.

what's the number, rj?

Posted by DigiNut on Feb-04-2005 17:24:

Because Margs really needed to know about Microsoft's policies, RJ.

Margs:

Determining if Your Logitech� Product Needs Warranty Replacement

Logitech Customer Support

I think they don't have a toll-free number, but as long as you don't call at a peak time, they won't hold you on the phone for long. Call the one in Vancouver - since they're a few hours behind, you can get through first thing in the morning, my friend did that and the whole process took him about 10 minutes on the phone. And since the product he had was no longer in production (Cordless Freedom) they gave him the new one (MX).

Posted by dEsidEL on Feb-04-2005 18:11:

Re: Replacement keyboard from Logitech

quote:
Originally posted by StereoPrincess
there was nothing wrong with my keyboard but now the space bar is sticking.

what did Ray do now ?!

Posted by StereoPrincess on Feb-04-2005 18:20:

quote:
Originally posted by DigiNut
Because Margs really needed to know about Microsoft's policies, RJ.

Margs:

Determining if Your Logitech� Product Needs Warranty Replacement

Logitech Customer Support

I think they don't have a toll-free number, but as long as you don't call at a peak time, they won't hold you on the phone for long. Call the one in Vancouver - since they're a few hours behind, you can get through first thing in the morning, my friend did that and the whole process took him about 10 minutes on the phone. And since the product he had was no longer in production (Cordless Freedom) they gave him the new one (MX).

what happened to his keyboard?

and what do you think they will do since mine is a duo? will they have to send me both things?

i guess i think i *should* just try and clean it first. but it would be nice to have a new keyboard.

Posted by rabbitjoker on Feb-04-2005 19:31:

Har har!

Posted by DigiNut on Feb-04-2005 23:22:

quote:
Originally posted by StereoPrincess
what happened to his keyboard?

and what do you think they will do since mine is a duo? will they have to send me both things?

i guess i think i *should* just try and clean it first. but it would be nice to have a new keyboard.

His keyboard just had a few keys sticking. And he had the CF duo. They sent him the MX duo as a replacement. Since they tell you to cut the cord on the receiver, they have to send you the full set as a replacement. UNLESS what you're trying to replace is still in production, in which case they'll probably just send you the specific part.

Posted by arek on Feb-05-2005 00:05:

i need to do something about my current keyboard.

Posted by e*motion on Feb-05-2005 00:16:

quote:
Originally posted by arek
i need to do something about my current keyboard.

HAHAHAHAHAHA

Posted by mr. poopyhead on Feb-05-2005 00:17:

quote:
Originally posted by arek
i need to do something about my current keyboard.

HAHAHAHA.. that's awesome...

Posted by infinity HiGH on Feb-05-2005 02:20:

I got my keyboard and mouse replaced by Logitech. You just gotta call'em and, and they'll issue you an RMA number. Send it over and they'll send you a new one back.

edit: Marg you got the duo too? Thats what I got as well. My mouse was uneven, so I sent mine in for a new one. You have to send both in, since it was purchased as a package.