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Posted by me@t k@tie on Feb-22-2006 15:54:

Unhappy Yet another computer help thread

Here's the sob story:

I moved to Waterloo and I'm staying with some people that share a network. I have my computer connected to it as well. The only problem is that the internet stops (only on MY computer) not even a day after one of the guys that lives here "fixes" it. He has "fixed" it about 4 times, and the same thing keeps happening. It says that there's a problem with the IP address. I have it set to obtain one automatically, and all my other TCP/IP settings are automatic as well. And when I click on "repair" it says that it could not renew my IP address. Does anyone know anything about this problem?


Help moi!!


Posted by DigitalMP on Feb-22-2006 15:58:

computer make/model?
desktop? laptop?
wireless?
what kind of router?

if not wireless, try a new cable?


Posted by BTG on Feb-22-2006 16:02:

why dont you just manually put the ip address in it, i'm guessing it's probably a linksys router you're on, so just set it to the 192.168.1.123

(the "123" could be anything, but you should have it to some obscure number so it doesn't conflict with anyother person on the network..aka the guys on .101, 102,103...etc)

if its not a linksys, it's still not hard to figure out IP the router dishes out to clients.

shouldn't be too hard, i didn't give you step by step, but somone in the house should be able to do that for you.

peace out,

b to tha gizzle


Posted by me@t k@tie on Feb-22-2006 16:06:

quote:
Originally posted by DigitalMP
computer make/model?
desktop? laptop?
wireless?
what kind of router?

if not wireless, try a new cable?

Ok, this is what I know: it's a Pentium III 864 MHz desktop. Not wireless. and I looked at the router and it says SMC Barricade.
And it's not the cable


Posted by me@t k@tie on Feb-22-2006 16:06:

quote:
Originally posted by BTG
why dont you just manually put the ip address in it, i'm guessing it's probably a linksys router you're on, so just set it to the 192.168.1.123

(the "123" could be anything, but you should have it to some obscure number so it doesn't conflict with anyother person on the network..aka the guys on .101, 102,103...etc)

if its not a linksys, it's still not hard to figure out IP the router dishes out to clients.

shouldn't be too hard, i didn't give you step by step, but somone in the house should be able to do that for you.

peace out,

b to tha gizzle


I tried that I think...


Posted by BTG on Feb-22-2006 16:14:

check to see if the dmz host is enabled, my smc cuts out my dads internet whenever i enable the dmz...you could install new firmware instead, but w/e..i'm too lazy to find a link,

so type in 192.168.2.1 in your browser, there probably isn't a password, so just click 'login', if there is a password, ask, then go to somthing like advanced settings -> firewall -> if the firewall is enabled, there will be a little sub menu under the firewall button that comes up, click dmz and disable it.

if the firewall is disabled, then that automatically means the dmz isn't on, which means the dmz isn't the problem.


wurrrddddddd

beegizzle


Posted by DigitalMP on Feb-22-2006 16:17:

but she may not be losing her IP address. regaridng that, the next step would be to, from a command prompt:

1. type "ping 127.0.0.1", (without the quotes), and note the results - this is known as "pinging the loopback", and tests the packet's destination route within your computer to assure the interworkings are functional.

2. type "ipconfig", (without the quotes) hit enter, and note your IP address, as well as the default gateway, which is the IP address of the router.

3. type "ping [IP address]", (without the quotes) where [IP address] is the address you noted in step 1, and note the results - this tests the communication and functionality of your network card.

4. type "ping [default gateway]", (without the quotes) where [default gateway] is the default gateway's IP address you noted in step 1, and note the results - this test the travel route to the router and back.

I assume step 4 is where her problem is, since it seems her problems have started since she arrived at her new place. I wanted to start easy, which is why I'm taking baby steps with my first post, and suggesting a cable replacement.

Katie, try my first post, and if it's a Linksys router, just ping 192.168.1.1 (since that's likely the router's IP address). That assumes your computer's internet access was working ok prior to this new place.

Two other possible issues/solutions to test after pinging the router and trying another cable:

a. you may need updated Sympatico software is that's your internet service. I don't believe Rogers has an application that runs on your computer for their access - can anyone confirm?

b. if nothing else works, and there's a geek in the house, they can probably make your computer DMZ (a simple setting on the router) on that network for easier access. Don't ask - cross that bridge if you need to.


Posted by DigitalMP on Feb-22-2006 16:19:

yep...i'd go the DMZ route as well, based on the above posts made while i was typing a novel.


Posted by me@t k@tie on Feb-22-2006 16:27:

quote:
Originally posted by BTG
check to see if the dmz host is enabled, my smc cuts out my dads internet whenever i enable the dmz...you could install new firmware instead, but w/e..i'm too lazy to find a link,

so type in 192.168.2.1 in your browser, there probably isn't a password, so just click 'login', if there is a password, ask, then go to somthing like advanced settings -> firewall -> if the firewall is enabled, there will be a little sub menu under the firewall button that comes up, click dmz and disable it.

if the firewall is disabled, then that automatically means the dmz isn't on, which means the dmz isn't the problem.


wurrrddddddd

beegizzle


k so i ran upstairs, typed that in, and weird thing...it spent some time loading and then said it could not open the page


Posted by BTG on Feb-22-2006 16:39:

quote:
Originally posted by me@t k@tie
k so i ran upstairs, typed that in, and weird thing...it spent some time loading and then said it could not open the page


you're not like, typing www.192.168....." are you?


Posted by DigitalMP on Feb-22-2006 16:42:

it's not weird...

on your PC, click Start > Run, type in CMD, hit Enter.

type ipconfig. note the default gateway. that's the router's ip address.

is it different than 192.168.2.1?

type the default gaetway in the address bar of your router.

also, if your computer can't communicate with the router, you won't be able to do this from your computer.

in that case, ipconfig and get the default gateway from another computer on the network.

and you should then try my steps 1 and 2 from my second post, because setting up a DMZ only works if the problem is getting past the router, not getting to it, which seems like could be your issue.



p.s. can I call you "meat"?


Posted by me@t k@tie on Feb-22-2006 16:43:

quote:
Originally posted by BTG
you're not like, typing www.192.168....." are you?

LOL no im not THAT stupid....

here's an update: I just started the command prompt or whatevz, and when i typed in ping 127.0.0.1, it sent and received the 4 packets so there was 0% loss. but THEN i did ipconfig. it shows my autoconfiguration IP address, and my subnet mask, but there is NO default gateway....


Posted by DigitalMP on Feb-22-2006 16:45:

ok, type "ipconfig /release"
hit enter
then "ipconfig /renew"
hit enter

make sure there's a space before the /


Posted by me@t k@tie on Feb-22-2006 16:46:

quote:
Originally posted by DigitalMP
p.s. can I call you "meat"?

lol! sure, whatever. since youre being such a big help, i will allow you to call me that


Posted by DigitalMP on Feb-22-2006 16:46:

quote:
Originally posted by DigitalMP
ok, type "ipconfig /release"
hit enter
then "ipconfig /renew"
hit enter

make sure there's a space before the /


if it still renews with a 169.x.x.x IP address, "ipconfig /renew" again, and restart your computer.


Posted by me@t k@tie on Feb-22-2006 16:51:

quote:
Originally posted by DigitalMP
if it still renews with a 169.x.x.x IP address, "ipconfig /renew" again, and restart your computer.


Windows IP Configuration
An error occurred while renewing interface Local Area Connection 2: unable to contact your DHCP server. Request has timed out.


Posted by BTG on Feb-22-2006 17:15:

quote:
Originally posted by me@t k@tie
Windows IP Configuration
An error occurred while renewing interface Local Area Connection 2: unable to contact your DHCP server. Request has timed out.


pwnt lozlzozlzoolols


Posted by me@t k@tie on Feb-22-2006 17:15:

quote:
Originally posted by BTG
pwnt lozlzozlzoolols


DAMMIT!!! what do i do now? lol


Posted by DigitalMP on Feb-22-2006 17:21:

ipconfig /release and reboot.

if it's possible, try connecting your computer directly to the modem (bypassing the router), just for testing purposes.

but it's obvious you're not reaching the router.

it's either your network card, the cable, the port on the router, or you may need updated software. is sympatico your ISP?


Posted by me@t k@tie on Feb-22-2006 17:22:

quote:
Originally posted by DigitalMP
is sympatico your ISP?


iunno, how do i tell? lol


Posted by DigitalMP on Feb-22-2006 17:30:

quote:
Originally posted by me@t k@tie
iunno, how do i tell? lol


don't worry meat, just focus on the other things in that post.


Posted by milos on Feb-22-2006 17:35:

been watching this unfold, and i think its the router (config or other).


Posted by StereoPrincess on Feb-22-2006 17:40:

this bullshit happens to my stupid network at work.

the fix is to unplug the router and plug it back it. i have to do that at least 10 times a day, sometimes more.

i want to replace the router for the office, which do you guys recommend?


Posted by me@t k@tie on Feb-22-2006 17:41:

uuugh i restarted and nothing is happening. i look at the back of the computer and 2 outta 3 lights are on (for my network card or whatever)...so i guess that meant its all plugged in properely...but the configuration is messed? uugh i hate this...i have music to get on there!


Posted by DigitalMP on Feb-22-2006 17:45:

the router's working because she's obviously been posting on it from another pc ths entire time.

from this computer, type in ipconfig and list the default gateway here. also, enter that in the address bar of your browser, and see if it display the router's configuration utility.

do you know if you're running 3rd party firewall software on your computer? norton/zone alarm? which version of windows? xp?


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