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-- dear pioneer

Posted by phyrrus on Jun-02-2006 21:32:

dear pioneer

dear pioneer,

as you must know by now, I decided to take advantage of your "full coverage warranty" that I paid for after the jog wheel on my cdj 1000 came loose. your guys said the entire process would take 2 weeks at most, as they are located in the next town over. one month later we talked and you said not only was my cdj 1000 untouched, but it would require a hundred thousand tiny parts that must each be put on back order from a foreign company. after 9 weeks to the day of seperation anxiety, it found its way back to my door step. the jog wheel was not any tighter and there was a large scratch on the display window that was not there before. I would like to thank you for the complimentary bubble wrap you sent me, that was very generous.

your pal,

jack

Posted by Danila on Jun-02-2006 21:39:

wow man that sucks

If its next town over, drive down there and talk to someone in person.

+ demand a new CDJ and $1000 gift certificate

Posted by idoru on Jun-02-2006 21:45:

quote:
Originally posted by Danila
wow man that sucks

If its next town over, drive down there and talk to someone in person.

+ demand a new CDJ and $1000 gift certificate

Why not just demand two CDJs then?

Posted by T-Soma on Jun-02-2006 23:59:

That sucks,
Time to break some legs
Seriously though go down there and make some demands.

Posted by Protege on Jun-03-2006 04:07:

sucks man.
what city did you send it too btw?

ps sb rocks

Posted by Danila on Jun-03-2006 17:03:

quote:
Originally posted by idoru
Why not just demand two CDJs then?

2cdjs + $1000 gift certificate for emotional trauma

Posted by gorex on Jun-03-2006 17:23:

lol @ bubble wrap

Posted by T-Soma on Jun-04-2006 00:38:

Ask for money because of the gigs you missed since you didnt have your setup

Posted by s3nate on Jun-04-2006 00:43:

Go over there and make sure you don't leave the place unless you get brand new cdjs

Posted by phyrrus on Jun-04-2006 02:48:

I appreciate the concern friends but I am confident that nothing will come of a confrontation with them that is anything short of strapping 25 lbs of nitroglycerin to myself and kicking down their door

Posted by ��|E on Jun-04-2006 03:43:

so uve got a plan then i see

But seriously, just take it to them personally, and if that doesnt work, "consumer affairs", if u've actually been wronged these are the guys to see.

Posted by saltytheseagull on Jun-04-2006 04:01:

Call them up and tell them about it. Tell them if they don't do anything you'll file a complaint with the state's attorney and do it. I must admit the bubblewrap part is funny.

Posted by DjWoody on Jun-05-2006 17:35:

That sucks. when my CDJ's broke last year, I took them to an Authorized service center and I got them back in 3 days. The irony is that Pioneer told me to take them there cuz it would be much faster to get them fixed. The service center is in Cerritos and Pioneer is in Long Beach. Go figure.