Bell Mobility Question - TranceAddict Forums

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-- Bell Mobility Question

Posted by Cro_Addict on Mar-01-2007 19:59:

Bell Mobility Question

Ok so I pay the $15 a month to have Bell to Bell National calling. Pretty much I can call any bell mobility customer anywhere in canada.

I got this since my GF moved to TO last year. So I've had no problems with it until about 3 months ago.

My bill comes and I am charged for all the calls I made to her as long distance even though she is a bell mobility customer. So I have to call and have them credit me back. First time it happened it was not a big deal, i thought whatever they made a mistake.

They promised to fix it. Well they didnt. Today I recieved my 5th bill in a row with this problem. I am sick of calling them every fucking month to fix this.

Can I cancel my contract with them due to this, and not pay any fines or whatnot for canceling?? Any advice would be great. What can I do or get out of this?? I feel like they are trying to scam me out of my money!!

Thanks

Posted by rabbitjoker on Mar-01-2007 20:02:

Re: Bell Mobility Question

quote:
Originally posted by Cro_Addict
Can I cancel my contract with them due to this, and not pay any fines or whatnot for canceling??

No.

Posted by exstasie on Mar-01-2007 20:04:

your screwed..

best bet is to pay the penalty and leave Bell!

Posted by slingshot on Mar-01-2007 20:04:

They probably won't let you cancel. When you call Bell Mobility with a problem, if it is not fixed on the spot than it does not get fixed at all. Their system does not have a mechanism that reminds them of problems to be fixed.

Posted by urban_legend on Mar-01-2007 20:34:

Re: Bell Mobility Question

Posted by me@t k@tie on Mar-01-2007 20:41:

Re: Bell Mobility Question

quote:
Originally posted by Cro_Addict
Ok so I pay the $15 a month to have Bell to Bell National calling. Pretty much I can call any bell mobility customer anywhere in canada.

I got this since my GF moved to TO last year. So I've had no problems with it until about 3 months ago.

My bill comes and I am charged for all the calls I made to her as long distance even though she is a bell mobility customer. So I have to call and have them credit me back. First time it happened it was not a big deal, i thought whatever they made a mistake.

They promised to fix it. Well they didnt. Today I recieved my 5th bill in a row with this problem. I am sick of calling them every fucking month to fix this.

Can I cancel my contract with them due to this, and not pay any fines or whatnot for canceling?? Any advice would be great. What can I do or get out of this?? I feel like they are trying to scam me out of my money!!

Thanks

OMG. I am going through problems will Bell as well. They have fucked up my bills for the past 3 months - they screwed up and sent it to the wrong address. So I never know how much money I owe - I get a friendly voicemail from a customer service bitch saying that they are going to cut off my phone service. It has been cut off two times so far, and I am expecting another cut off in the next day or two. I HATE BELL! I called them yesterday and actually yelled at the guy, and he said it was my fault. I asked, "How so?!" and he replied, "Well it isn't our fault." GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!

Posted by Ashley on Mar-01-2007 20:47:

I hate Bell. Their service is horrible.

Posted by Cro_Addict on Mar-01-2007 22:13:

Wow thats fucking dumb.

Today I just screamed at the guy and called him pretty much every name in the book. Oh man was I fuming. I was one sentence short of saying im gona fucking kill you...lol

the worst thing is that after he finished telling me it was all fixed now, i know for a fact that when my next bill comes i will have the same problem.

Posted by Yohan on Mar-01-2007 22:15:

Well. That's nice.

Screaming at someone who's not the cause of your problem and is the one to try to fix your problem.

Don't shoot the guy who's just part of the system.

Heck, if someone's screaming at me, I wouldn't want to help them to the best of my ability.

Posted by oldschool420 on Mar-01-2007 22:21:

Posted by Cro_Addict on Mar-01-2007 23:46:

quote:
Originally posted by EvilTree
Well. That's nice.

Screaming at someone who's not the cause of your problem and is the one to try to fix your problem.

Don't shoot the guy who's just part of the system.

Heck, if someone's screaming at me, I wouldn't want to help them to the best of my ability.

I have had to work with customers for years, and take them screaming at me... He'll be alright! No sympathies here..

I asked him to talk to his manager and he said NO..so that tells me that he wants to take FULL responsibility!

Posted by Yohan on Mar-01-2007 23:51:

quote:
Originally posted by Cro_Addict
I have had to work with customers for years, and take them screaming at me... He'll be alright! No sympathies here..

Just because others chose to be a jerk to you, that does not give you the right to scream at customer service reps.

quote:

I asked him to talk to his manager and he said NO..so that tells me that he wants to take FULL responsibility!

Fine. He wants to take full responsibility in his dealings with you.

That still does not give you the right to scream at a total stranger.
You're allowed to use a firm tone. Scream and yell? That's just rude.

Posted by bgkotze on Mar-01-2007 23:55:

i have gone through so many fights with phone companies its not even funny..
to tell you the truth, like people say.."the customer is alwyas right"
remember that you are a valued customer and they need you business. so start of with who ever you get on the phone...probable a person with a heavy accent. tell them nicely that this is the 5th time its happened. tell them its a big inconveinience for you to call and straighten it out every time. tell them to fix it..if they say we will then say that its happened 5 times..then ask for the manager..explain shit to him and tell them you want to be compensated for your inconvienecne. threaten to quit your service due to breach of contract. scare them with dropping the word "lawyer" in there soemwhere...then tell will at least fix it...best case you will get free months service or somethign

right now i have 3 free months unlimited calling becuase i bitched to my company

oh yea ps...dont scream at them...i was a phone rep for the longest time...and if someone screamed at me i would do everythign possible to piss them off...and then just fuck em over and not do n e thign about it

so be polite lol

Posted by bgkotze on Mar-02-2007 00:01:

pss lol
one way they do fuck you over is that if you are charged $100 extra and u catch them they will take it off..however they take off $100..but they dont take off the taxes and/or interest on that 100$ so make sure u tell them to take off the taxes....it isnt much but that pisses me off

Posted by chinamon on Mar-02-2007 00:27:

just out of curiousity....
did you ever consider calling bell and asking them?
i have a feeling that they might have an answer.

Posted by exstasie on Mar-02-2007 00:33:

remember to that loyal customers are valued a lot more than having to attract new customers...

Therefore these cellphone companies will do anything to keep your business...so give them a call.

Posted by E2EK1EL on Mar-02-2007 01:10:

I have this prob w/ Rogers. They are billing me for every min I use the phone. Even though I have free after 6pm & weekends free.

This happened when I upgraded my Treo 600 to the 680

Posted by Silky Johnson on Mar-02-2007 01:33:

quote:
Originally posted by Cro_Addict
Today I just screamed at the guy and called him pretty much every name in the book. Oh man was I fuming. I was one sentence short of saying im gona fucking kill you...lol

I've worked in retail/sales/customer service for years. It's irate morons like you that make the job worthwhile.

Posted by Cosmic Fur on Mar-02-2007 02:28:

Re: Bell Mobility Question

quote:
Originally posted by Cro_Addict
Any advice would be great.

Bend over and take it like a man.

No crying now.

Posted by Cro_Addict on Mar-02-2007 05:48:

Ok to asnwer to all the people that think im an ASS!

I really do try not to be a prick, because I know what it is like to deal with poeple in customer service.

The first time I called I was really nice, no tone or anything, just wanted the problem fixed. Second time i was nice as well. Third time i started gettin a little pissed, and was very firm but not rude. Forth time I am really pissed, and was almost wanting to yell, but I kept my composure. The 5th Time...I am sorry but thats it....thats enough.

They are STEALING!!! my money. 5 TIMES IN A ROW, is NOT FINE!!

There is just NO WAY i can be polite to someone that takes my money. I know its not the reps fault, but he is the one i get to talk to, and they are the ones that are supposed to fix my problem.

I have been a customer for 3 years, and its really annoying having to correct their mistakes all the time.

Posted by Cro_Addict on Mar-02-2007 05:48:

Re: Re: Bell Mobility Question

quote:
Originally posted by Cosmic Fur
Bend over and take it like a man.

No crying now.

ok i LAWLED! this time

Posted by Cro_Addict on Mar-02-2007 05:50:

quote:
Originally posted by bgkotze
pss lol
one way they do fuck you over is that if you are charged $100 extra and u catch them they will take it off..however they take off $100..but they dont take off the taxes and/or interest on that 100$ so make sure u tell them to take off the taxes....it isnt much but that pisses me off

oh i make sure...

jhahah funny u mention it..

i waited for my bill once it was fixed so that i could pay it. And they charged me a late payment fee for not paying on time... it was 20 cents.. and i didnt wanna pay it since its not my fault. If they send me the correct bill on time then i will pay it on time.

Posted by monishb on Mar-02-2007 07:09:

quote:
Originally posted by Cro_Addict
oh i make sure...

jhahah funny u mention it..

i waited for my bill once it was fixed so that i could pay it. And they charged me a late payment fee for not paying on time... it was 20 cents.. and i didnt wanna pay it since its not my fault. If they send me the correct bill on time then i will pay it on time.

man you that cheap? 20 cents lol??

I know your pissed off but yelling wont help. I have worked many years in call centers, I now work for telus mobility . Yelling wont get you anywhere, i dont help assholes. I even made sure once i canceled his account after all the shit he threatened me with i complained to my director and they heard the call. They asked the customer to apologize to me otherwise they wont get their service back LOL! that was the best feeling ever!

Posted by monishb on Mar-02-2007 07:10:

quote:
Originally posted by jennypie
I've worked in retail/sales/customer service for years. It's irate morons like you that make the job worthwhile.

w00t!

Posted by monishb on Mar-02-2007 07:13:

And to most people i speak to have ABSOLUTELY NO IDEA WHAT THEY HAVE ON THEIR ACCOUNTS!!! . People get your facts straight do some research and then jump onto the bandwagon. Expecting low rate plans and changing providers just because of hype and phones dont generally get you anywhere but trouble. As i said earlier the grass isnt greener on the other side.