goddamn it!! - cdj 800 laser issue

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-- goddamn it!! - cdj 800 laser issue

Posted by calex on Jul-30-2007 22:38:

goddamn it!! - cdj 800 laser issue

one of my 800 lasers crapped out on me...just got it a year and a half ago...FACK!!!...now i have to pay 400 to get it fixed or buy a new one...ARG!!!

/venting

anyone else have issues like this with their pioneers? cause i am uber pissed that something i spent so much money on is now screwed...

Posted by nchs09 on Jul-30-2007 22:41:

Re: goddamn it!! - cdj 800 laser issue

Posted by sleepydragon on Jul-30-2007 22:43:

if it was the mk2 and the firmware was before 1.80 then the laser would be in danger of burning out decks should be updated with the latest firmware.

Posted by DiscoStew on Jul-31-2007 02:06:

Re: goddamn it!! - cdj 800 laser issue

quote:
Originally posted by calex
one of my 800 lasers crapped out on me...just got it a year and a half ago...FACK!!!...now i have to pay 400 to get it fixed or buy a new one...ARG!!!

/venting

anyone else have issues like this with their pioneers? cause i am uber pissed that something i spent so much money on is now screwed...

I had had a similar problem with mine. (Both of mine actually.) The laser was only working periodically. I was very persistent with talking to Pioneer and escalating the issue and I eventually got them to repair the units for free at a local authorized repair center, where they ended up replacing the drives entirely. I suggest giving this a try. It will probably take several weeks. Just be nice to the people you talk to but let them know that you won't take no for an answer.

Posted by aLviNx80 on Jul-31-2007 19:17:

Re: Re: goddamn it!! - cdj 800 laser issue

quote:
Originally posted by DJChrisB
I had had a similar problem with mine. (Both of mine actually.) The laser was only working periodically. I was very persistent with talking to Pioneer and escalating the issue and I eventually got them to repair the units for free at a local authorized repair center, where they ended up replacing the drives entirely. I suggest giving this a try. It will probably take several weeks. Just be nice to the people you talk to but let them know that you won't take no for an answer.

hmm.. is this issue with the 800's common? cuz i just ordered one couple days ago... (-_-)

Posted by discobiscuit on Jul-31-2007 21:24:

Re: Re: Re: goddamn it!! - cdj 800 laser issue

quote:
Originally posted by aLviNx80
hmm.. is this issue with the 800's common? cuz i just ordered one couple days ago... (-_-)

yes this is very common... you should have gotten the 1000's for sure! jk im just bustin your balls.

in an earlier post it says something about firmware updates... send a pm to sleepydragon and get the scoop if you're really worried.

Posted by Storyteller on Aug-01-2007 10:06:

warranty anyone?

If you bought the deck at a licensed pioneer dealer the product has a 2 year warranty. My 800's mk2 did. So go demand a replacement if possible.

Posted by sleepydragon on Aug-01-2007 10:27:

right well basically
older firmware versions will attempt to read a shitty disc. if it can't read it the first time then it turns the power up (for focusing etc.) again and again until the laser wears out or another component blows up. on firmware 1.80 or above it will just spit the disc out before it has a chance to do any harm.

CDJ with latest firmware
1. dodgy CD goes in
2. CDJ tries 2 or 3 times to read the CD
3. CDJ spits out the CD in disgust

CDJ with old firmware
1. dodgy CD goes in
2. CDJ tries 2 or 3 times to read the CD
3. CDJ increases focus on laser
4. CDJ tries 2 or 3 times to read the CD again
5. CDJ increases power to laser
6. CDJ repeats process until laser wears out or until another component blows

it only affects the 800mk2 and not the mk1

Posted by miamitranceman on Aug-01-2007 20:51:

quote:
Originally posted by Storyteller
warranty anyone?

If you bought the deck at a licensed pioneer dealer the product has a 2 year warranty. My 800's mk2 did. So go demand a replacement if possible.

2 years? I thought it was only 1 year.

Posted by calex on Aug-02-2007 03:26:

ya it is a one year warranty...so i am SOL...i am 3 months out of it...hah...

it is a mk1...i am trying to argue with the pioneer ppl to help me out...i am going to continue bugging them for awhile in the hopes that they will...pull the whole customer loyalty card...

Posted by MERiDiAN5i2 on Aug-02-2007 05:18:

CDJ = Busts in a few years.
Tech1200 = Keep spinning. Half the price.

:P

Posted by Storyteller on Aug-02-2007 10:03:

quote:
Originally posted by miamitranceman
2 years? I thought it was only 1 year.

in the Netherlands it is 2 when you buy at a pioneer licensed store. 100% sure .

quote:
Originally posted by calex
ya it is a one year warranty...so i am SOL...i am 3 months out of it...hah...

it is a mk1...i am trying to argue with the pioneer ppl to help me out...i am going to continue bugging them for awhile in the hopes that they will...pull the whole customer loyalty card...

In NL there are more things to it... costumer rights are big. I just read a whole item about it. If there's a good reason to expect the thing still working outside the warranty period the manufacturer is 100% responsible for providing a replacement..

Posted by DJ RANN on Aug-02-2007 10:20:

New (last year) European law requires a two year warranty for all new electronic items when bought through a licenced dealer.

However, I've promised this on another thread and feel really bad for not having the time to deliver, but I will post up my service/repair guide for people who are out of warranty. It's really not a difficult fix and only takes about 1.5 hours. When I get a moment i will finish writing it.....