My Xone 3D Blew Up - TranceAddict Forums

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-- My Xone 3D Blew Up

Posted by DJ Simo on Sep-25-2008 18:00:

My Xone 3D Blew Up

Fuck, i'm going to die if I can't get this working, ok not really, but here's the deal: when I turn it on all of the levels peak (the lights go up) and then go back down. After that the mixer has no power except for the bpm indicator. All of the led's lights, filter lights are off, etc. Also when I try to route in audio from an external soundcard I get nada....... Prior to this it was leaking audio into the 4th channel from all of the other channels....

I'm thinking it might be the fuse, so i'm going to check that now.....

What do I do now? I tried looking up Allen & Heath suport but it looks like I have to call England? Is there any other way to do this?

Thanks in advance

Posted by cmay119 on Sep-25-2008 18:18:

Re: My Xone 3D Blew Up

quote:
Originally posted by DJ Simo
Fuck, i'm going to die if I can't get this working, ok not really, but here's the deal: when I turn it on all of the levels peak (the lights go up) and then go back down. After that the mixer has no power except for the bpm indicator. All of the led's lights, filter lights are off, etc. Also when I try to route in audio from an external soundcard I get nada....... Prior to this it was leaking audio into the 4th channel from all of the other channels....

I'm thinking it might be the fuse, so i'm going to check that now.....

What do I do now? I tried looking up Allen & Heath suport but it looks like I have to call England? Is there any other way to do this?

Thanks in advance

email them?

Posted by keithos27 on Sep-25-2008 19:38:

there are also xone forums where you can post your question as well...

Posted by DJ Simo on Sep-25-2008 22:40:

quote:
Originally posted by keithos27
there are also xone forums where you can post your question as well...

Thx, but it looks like the Xone forums are dead. I emailed Allen & Heath.....

Weird, because it looks like my soundcard works, it's just the midi portion and the filters and the cue functions that don't work. Weird...

Posted by Cro_Addict on Sep-25-2008 23:37:

all your xone are belong to us!

Posted by Neo Hacker on Sep-25-2008 23:43:

Why don't you call in England ?

Posted by DJ Simo on Sep-25-2008 23:44:

quote:
Originally posted by Neo Hacker
Why don't you call in England ?

I guess I will, but it's kind of a hassle since i'm in the USA. I need to go buy a calling card...... I'll see what they say in their email and then go from there.

Posted by keithos27 on Sep-26-2008 00:14:

yeah have them call you...

Posted by Rememberence_ on Sep-26-2008 16:38:

xwnd

Posted by Ryan0751 on Sep-26-2008 17:47:

A&H has FABULOUS support.

Here's a US number, try there:

http://www.allen-heath.co.uk/US/technicalsupport.asp

Posted by jupiterone on Sep-27-2008 00:02:

i've had shit support from A&H for the past week. i've called every day, get sent straight to the voice-mail, left messages and my phone number and they never call back

Posted by Rememberence_ on Sep-30-2008 19:28:

quote:
Originally posted by jupiterone
i've had shit support from A&H for the past week. i've called every day, get sent straight to the voice-mail, left messages and my phone number and they never call back

Sounds very familiar, I'm sad to say. Great products but shithouse customer service, in the US at least.

Posted by Zak McKracken on Sep-30-2008 20:30:

isnt that just normal these days? some years with echonomic crisis will fix things like customer support and stronger products.

Posted by Domesticated on Oct-01-2008 00:09:

Re: My Xone 3D Blew Up

quote:
Originally posted by DJ Simo
Fuck, i'm going to die if I can't get this working

Can I have your mixer?

Posted by DJ Simo on Oct-01-2008 05:03:

Re: Re: My Xone 3D Blew Up

quote:
Originally posted by Domesticated
Can I have your mixer?

Hahaha, I think i'm going to have it fixed..... It looks like I need to wait another week for the U.S. service rep to come back. As for now I bought a Zero 8 to use while the 3D goes in. I'll post a review soon.