What the F is wrong with northern sound & unitek

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-- What the F is wrong with northern sound & unitek

Posted by Stephen Wiley on Dec-08-2008 11:18:

What the F is wrong with northern sound & unitek

Havn't ordered any online equipment other than headphones in like 4 years. I placed an order last Sunday with two different companies for a mixer and a pair of CDJ 200's. Both of the orders have not been shipped, and I don't think the CDJ order has even been PROCESSED! WTF?!?!?!?!

Ordered my mixer (Rane Empath Rotary) with Northern Sound & Light (www.northernsound.net ). They said it was a special order so it would take a bit longer, but you would think it would be shipped in a week at least? If it was on back order, I could understand, but they just said it's a "special item" and that it would take a little longer to get it. (I signed up for ground shipping which is 3-7 days but this place isn't that far from here so it'll be 3 days ground max)

I ordered my DJs from some company called Unitek (http://www.iunitek.com/iunitek/index.cfm) and they still havn't even processed the order.... WTF? Somebody is getting an ear full tomorrow. I specifically ordered them so I could enjoy them for a week before starting my job. Knowing my life the damn things will show up on my first day.

I ordered from these companies because they offered the best deal on the internet for new DJ equipment (at least the equipment I was looking for).

Is it the norm for these companies to wait so long to ship/process an order? You would think that with the economy the way it is they would be a little bit more prompt. I was actually offered a barely used pair of 1000 mk2's today for a couple hundred more. If they don't ship my package tomorrow (the CDJs) I'll be canceling my order.

Posted by sleepydragon on Dec-08-2008 12:04:

ive never had any problems buying stuff of the net.
maybe its got something to do with it being close to christmas most companys will be busy be more understanding in the lead up to xmas give them 3 or 4 extra days than normal to sort your order out.

Posted by Stephen Wiley on Dec-08-2008 12:10:

I ordered it in November to try and get it done before Christmas. I knew if I waited any longer it would cause a delay, so I pulled the trigger on it. I'll need to call my UPS buddy and ask them if they're already receiving high volume or not.

Posted by KiNeTiC ENeRgY on Dec-09-2008 21:02:

quote:
Originally posted by Stephen Wiley
I ordered it in November to try and get it done before Christmas. I knew if I waited any longer it would cause a delay, so I pulled the trigger on it. I'll need to call my UPS buddy and ask them if they're already receiving high volume or not.

I doubt that's the issue. Sounds like the vendor is playing games.

Posted by Marcus007 on Dec-09-2008 22:10:

Re: What the F is wrong with northern sound & unitek

quote:
Originally posted by Stephen Wiley
Havn't ordered any online equipment other than headphones in like 4 years. I placed an order last Sunday with two different companies for a mixer and a pair of CDJ 200's. Both of the orders have not been shipped, and I don't think the CDJ order has even been PROCESSED! WTF?!?!?!?!

Ordered my mixer (Rane Empath Rotary) with Northern Sound & Light (www.northernsound.net ). They said it was a special order so it would take a bit longer, but you would think it would be shipped in a week at least? If it was on back order, I could understand, but they just said it's a "special item" and that it would take a little longer to get it. (I signed up for ground shipping which is 3-7 days but this place isn't that far from here so it'll be 3 days ground max)

I ordered my DJs from some company called Unitek (http://www.iunitek.com/iunitek/index.cfm) and they still havn't even processed the order.... WTF? Somebody is getting an ear full tomorrow. I specifically ordered them so I could enjoy them for a week before starting my job. Knowing my life the damn things will show up on my first day.

I ordered from these companies because they offered the best deal on the internet for new DJ equipment (at least the equipment I was looking for).

Is it the norm for these companies to wait so long to ship/process an order? You would think that with the economy the way it is they would be a little bit more prompt. I was actually offered a barely used pair of 1000 mk2's today for a couple hundred more. If they don't ship my package tomorrow (the CDJs) I'll be canceling my order.

umm id cancel these orders and try another company

Posted by elFreak on Dec-09-2008 22:25:

you are dealing with a middle man.

don't.

Posted by StephenWiley on Dec-09-2008 23:20:

I got it all straightened out. Northernsound admitted to making a mistake and not special ordering the mixer when they should have. I had to catch them red-handed, but they admitted they made a mistake when I did.

I called them December 1st (a monday) around noon to just make sure they got my order and I wanted to ask how long it would take to be at my doorstep because it was a "special item" order. On December 1st, the guy said it would take a week for it to get there and then the 3-7 day deal with UPS ground.

Well, I call back the following Monday (yesterday, the 8th) to ask what the deal was on the order and they hadn't even ordered the mixer from Rane yet. I obviously was pist and told the guy that I called last Monday and was told it would be special ordered and it would take a week. Here is where he tried to get snaky. He told me that they only process special orders on Mondays and that when I called last week that they had already processed the special orders for that week. I'm surprised he said this, because I clearly ordered the day BEFORE the day they would process this "special order." I then explained to him that I actually ordered on Sunday and then called on Monday to make sure everything was going smooth, they received my order, etc. So of course he then admits to it being a mistake and apologizes but at that point what can they do?

They ended up having a refurbished unit that had never even been turned on. It was ordered by their company for a "special order" and the mount rack came with a slight ding on it so they sent it back to Rane for a new mount rack. Since there were no audio problems, and I could give a shit about a replaced mount rack, I just said send me that one and hurry it up. It includes all of the same warranties as a brand new mixer. I paid $675 for it with shipping included. It was shipped 2 hours after I let them know that I wasn't happy and that I needed the refurbished mixer ASAP. They even upgraded the shipping to 2 day for free, so it'll be here in the morning. Because of this, I still recommend them. They made an honest mistake but they also corrected that mistake the way a company should. All companies make mistakes. How they treat those mistakes is telling of the company. So I still highly recommend www.northernsound.net - You will not find another place cheaper to buy gear. You have to pay $1 to see their prices because everything they sell is below the allowed displayed price. For instance, I was quoted $795 + $25 shipping for a new Rane Empath Rotary. The next best deal was @ DJDeals.com for $992. Tell me that isn't some mad good pricing. Too bad they don't carry Pioneer.

As for unitek - Stay away. Far, far away. I should have used my brain and shelled out another $20 to get my product from an eastern based company. Do not ever buy gear from a company based in Southern California. All of their customers sales reps speak extremely poor English, you'll repeat yourself twice, and they're just flat out idiots. I told them if my CDJs weren't shipped tomorrow with a free 2 day upgrade on the shipping I was canceling. DO NOT EVER DO BUSINESS WITH THIS COMPANY -> www.iunitek.com

Posted by elFreak on Dec-09-2008 23:22:

if they fuck up get a discount or go elsewhere...if they want the sale they will oblige. As much as you want your gear, playing hard to get is key here