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Posted by CAKE on Apr-29-2009 18:16:

Beatport Rocks!

I have to say I am super impressed with beatport, I got a new pc and I was transferring my tracks from one HDD to the other and by mistake deleted my Dec 08 and Nov 08 folders. I emailed beatport and informed them that I have lost these folders and with in 15 min I had an email back from a rep called Tina saying that all my tracks are available for download again. I think this is the most efficient customer service I have ever received from any company. Beatport FTW!

Posted by elFreak on Apr-29-2009 18:20:

until you need to ask for a refund because of clipping tracks

Posted by Elendil on Apr-29-2009 18:25:

Similar thing happened to me, and I had the same result - very quick resolution. I've purchased quite a few tracks from them - but I'm definitely not digging the ever increasing appearance of 2.49 tracks - yikes

Posted by Endgame on Apr-29-2009 18:32:

Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)

Posted by mnemonic. on Apr-29-2009 18:38:

quote:
Originally posted by Endgame
Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)

UGH ! I have the exact same issue !

Posted by NuERA on Apr-29-2009 18:46:

send a msg to the tech support, they'll probably take care of it

Posted by SPANIARD on Apr-29-2009 20:57:

Customer Service maybe, but layout can fuck right off.

Posted by CAKE on Apr-29-2009 21:05:

quote:
Originally posted by SPANIARD
Customer Service maybe, but layout can fuck right off.

Its not that bad once you know were things are.

Posted by Orko on Apr-29-2009 21:15:

They finally got the DJ mixes section up, which I like. Now only if they would stop charging extra for WAV, I would be happy.

Posted by cammaxwell on Apr-29-2009 21:44:

quote:
Originally posted by elFreak
until you need to ask for a refund because of clipping tracks

Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...

Posted by CAKE on Apr-29-2009 22:26:

quote:
Originally posted by cammaxwell
Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...

Okay newb here whats clipping ?

Posted by exstasie on Apr-29-2009 22:44:

Posted by SPANIARD on Apr-29-2009 22:48:

quote:
Originally posted by Djsketchbag
Its not that bad once you know were things are.

I know how to use it just fine, I just find it unfriendly and poorly executed. The old design was better IMO, much easier to use and none of that restarting business.

Posted by Nicolas Oliver on Apr-30-2009 01:04:

I agree the navigation is frustrating at times but, on the whole, the site serves as a quick avenue for accessing the latest in EDM Thumbs up for Beatport

Posted by Jer on Apr-30-2009 01:23:

quote:
Originally posted by Djsketchbag
Okay newb here whats clipping ?

Distortion in the track peak.. Often happens with kicks / cymbal crashes. Without getting too complicated, it's when the peak runs out of room and gets rammed to the ceiling.

Posted by LKD on Apr-30-2009 01:53:

yea with the old beatport, i had a crate full of about 200 or so worth of tracks but didnt want to buy all...they made a list of all my tracks for me in an excel sheet and sent it over (links to tracks included)

got a refund on a track that clipped

but im still waiting on 3 tracks for re download for a few months now because they didnt sync when transfering and a i lost them...still waiting...waiting...wait...ing..

Posted by cammaxwell on Apr-30-2009 03:13:

quote:
Originally posted by Jer
Distortion in the track peak.. Often happens with kicks / cymbal crashes. Without getting too complicated, it's when the peak runs out of room and gets rammed to the ceiling.

Yeah, but I don't think the clipping we find in our Breatport tracks is from any production issue.......must be something to do with how they prep it for download. Every time I've done a redownload the track comes out fine after....

Posted by LKD on Apr-30-2009 03:16:

Posted by cammaxwell on Apr-30-2009 03:18:

quote:
Originally posted by El K Dee
not only have i found clipping but even skips in the track (def not intentional on the production end)

Exactly, I even had a track that just cut out after 10 seconds before....but they fixed it....

Posted by Jer on Apr-30-2009 04:25:

quote:
Originally posted by cammaxwell
Yeah, but I don't think the clipping we find in our Breatport tracks is from any production issue.......must be something to do with how they prep it for download. Every time I've done a redownload the track comes out fine after....

I find more often than not it's ass-backwards and rushed mix engineering that causes distortion and clipping, not so much buggered downloads. I can't see how (unless it's the most remote of cases) re-downloading the same MP3 / WAV will make a difference in the sound quality.

Posted by basilisk on Apr-30-2009 13:01:

Do you enjoy being overcharged? I know I don't. Haven't been back to Beatport since Juno introduced bulk pricing (i.e. buy the whole release, save some cash, and even pay less than a CD = mind-blowing concept, apparently).

Posted by knacker on Apr-30-2009 13:42:

quote:
Originally posted by basilisk
since Juno introduced bulk pricing

ya, Juno Download is great -- loads of tunes that are not on beatport... Way too many people only stick to one store and miss a lot of quality music coming out. Not to mention how many non- "exclusive" releases get buried within beatport.

Posted by cammaxwell on Apr-30-2009 14:18:

quote:
Originally posted by Jer
I find more often than not it's ass-backwards and rushed mix engineering that causes distortion and clipping, not so much buggered downloads. I can't see how (unless it's the most remote of cases) re-downloading the same MP3 / WAV will make a difference in the sound quality.

That's what I'm saying, the redownloads ARE better so it can't be from the original production, so it must be some kinda of upload/download issue. I'm sure there are some tracks where the mix down was done poorly and therefore have some clipping issues, I don't remember many of them though myself.

Also, the clipping I'm talking about isn't your typical peak clipping......it can be just a random clipping noise. That's another reason I assume it has to do with how Beatport is uploading/preparing a track for sale/download.

Posted by CAKE on Apr-30-2009 16:56:

Oh i've never had a problem with tracks sounding distorted the only thing i've noticed is that once in a while a track reads 68 bpm when its really going at like 128.

Posted by mnemonic. on Apr-30-2009 17:10:

quote:
Originally posted by Djsketchbag
Oh i've never had a problem with tracks sounding distorted the only thing i've noticed is that once in a while a track reads 68 bpm when its really going at like 128.

This and a sharpie are your answer

http://www.mixmeister.com/bpmanalyzer/bpmanalyzer.asp

label your discs with the BPM.

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