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warranty questions (pssl.com warning)

never buy from these ****s. they don't hold their warranty coverage worth shit

i drove up to lawrence mass, approx. 2 hours away, dropped my xone 3d off for repair, guy was cool, goes "ya you're all set, will let you know when its repaired". so i wait a few days, he calls me saying "your mixer is repaired, but we have a problem, i called pssl.com and they said there is no such thing as a 5 year warranty, i can't give you this back unless you pay for the repair or confirm the warranty."

i'm just like...you said it's fine...

basically, i've called pssl.com dozen times this week, and they tell me they can't cover the warranty because the company went under due to the economy (their original warranty provider) so i tell her, listen, if you don't cover this repair, i have the bill in black and white, telling me that i fucking paid the price for that 5 year warranty, even says 5 years on the bill, if you don't cover it i'm taking this to court, and i will have it done one way or another.

"i'm sorry sir we've switched our providers"
"do you think i give a shit? my bill says 5 years, and thats what i expect, even if it comes out of YOUR pocket. i expect this done"

she started twisting words. so now i'm at a point where i'm thinking of going to a friend who's dad is a lawyer, and having him send out a statement to pssl.com saying that i'm filing a claim.

so heres the question:

if the bill says 5 Year Warranty, with the amount of money paid for the product, are they obligated to cover that repair even if the provider went under? i'm not going to pay 1.5k to repair this fucking thing. that's out of the question. if this doesn't progress to the point where i get my product warranty covered, should i take it to court? both for the cost of the product and court fees?

the worst part is www.pssl.com refuses to ever return my calls. this **** hasn't returned any of the messages i've left her. i'm getting so pissed i want to bomb the damn place

That sucks... dj equipment is nothing but a pain in the ass.

Warranties almost never get honoured (from my experience). It's fucking bullshit and pisses me the hell off.

I would definitely sue their asses.

warranties are only as good as the company that issues them. generally when a warranty company goes under, they announce which entity will be taking over as the guarantor of the warranty. you may want to do some research into that before you file a lawsuit.

they should settle this...go back up there and start raising some hell. Usually works. Good luck mate

i say sue the ******s. you paid for it, its their problem now.

quote:

Originally posted by Brian Scott warranties are only as good as the company that issues them. generally when a warranty company goes under, they announce which entity will be taking over as the guarantor of the warranty. you may want to do some research into that before you file a lawsuit.

This. Can't stress this enough. I work for a computer manufacturer, and have had warranty companies tell customers that they won't cover it for bullshit reasons.

quote:

Originally posted by gehzumteufel This. Can't stress this enough. I work for a computer manufacturer, and have had warranty companies tell customers that they won't cover it for bullshit reasons.

Yeah, Jews on parade!

Warranty companies are similar to insurance companies: They will do anything in their power to avoid paying out. In essence, a warranty is insurance.







("Essence" is a sorely underutilized word)

quote:

Originally posted by Brian Scott Yeah, Jews on parade! Warranty companies are similar to insurance companies: They will do anything in their power to avoid paying out. In essence, a warranty is insurance.

Yep. I have seen them say there was water damage, but yet the moisture sticker is still white. So fucking dumb.

This is the primary reason why I almost never get warranties, and am in the process of saving up for two CDJs to replace my previous two that perished after the motor died of old age. Not worth the time, not worth the trouble, and for the amount it would cost me to repair them I can get brand new ones for only a little bit more.

quote:

Originally posted by idoru This is the primary reason why I almost never get warranties, and am in the process of saving up for two CDJs to replace my previous two that perished after the motor died of old age. Not worth the time, not worth the trouble, and for the amount it would cost me to repair them I can get brand new ones for only a little bit more.

Yeah, extended warranties on most things are fucking pointless. There is one I can say is worth it. Accidental damage warranties on laptops. They cover your busted screen.

quote:

Originally posted by gehzumteufel Yeah, extended warranties on most things are fucking pointless. There is one I can say is worth it. Accidental damage warranties on laptops. They cover your busted screen.

Apple seems to hold true to their warranties as well, at least in my experience. When I purchased my laptop I was automatically covered for a year. Because I was a student at the time, they threw in a free iPod (which I otherwise wouldn't have purchased). It broke. Three times. Each time I took it back and was immediately given a new one. The final time was just two days before my warranty expired. They offered to renew my warranty for $60. I passed on it, and have had that very same iPod to this day.

*knocks on wood*

quote:

Originally posted by idoru Apple seems to hold true to their warranties as well, at least in my experience. When I purchased my laptop I was automatically covered for a year. Because I was a student at the time, they threw in a free iPod (which I otherwise wouldn't have purchased). It broke. Three times. Each time I took it back and was immediately given a new one. The final time was just two days before my warranty expired. They offered to renew my warranty for $60. I passed on it, and have had that very same iPod to this day. *knocks on wood*

Apple is really good about their warranties. I can't knock them at all in that regard. I have a few friends that have had Apple fix their laptops for free even after the warranty expired.

apple is great with warranties, never had troubles. these guys not so much, i just had to go through like 5 different insurers before i had to fax something out (warranty contract)

we'll see how that goes

quote:

Originally posted by jupiterone apple is great with warranties, never had troubles. these guys not so much, i just had to go through like 5 different insurers before i had to fax something out (warranty contract) we'll see how that goes

I hope it works out. I know how shitty these guys can be.

As a general rules, distributor warranties are next to useless.

if you bought from PSSL, surely it's up to them to provide the warranty, regardless of who they pay to provide it?

does it say anything in the contract to say this warranty is not with them but with another company?

quote:

Originally posted by gehzumteufel Yeah, extended warranties on most things are fucking pointless. There is one I can say is worth it. Accidental damage warranties on laptops. They cover your busted screen.

got it on my tv since there won't be any more of them and if something happens that pioneer doesn't cover (image retention, ambient temp. or humidity or dust, the jacks coming loose, etc.), I'd either be screwed or have to pay an insane amount to fix it.

I have them on a lot of stuff, but it depends on how much other stuff it covers (like the laptop example). For example, the one on my remote covers me jamming the touchscreen in over time (manufacturer doesn't). I don't have one on my amp, though, since I already have it hooked up to a dedicated cooling fan (trigger & all) and a nice power conditioner that's plugged into a 65-lb UPS. I've got all my bases covered on that thing already.

consider yourself lucky - I bought a $1700 extended warranty on my Beemer from company called "Warranty Gold" (look it up). They went belly up (way before economy collapsed) and so did my $1700 only 5 short months into it. They now are going through bancrupcy courts (for the last 5 years) and I'm looking to recover somewhere around whopping $80 or so. Taught me a lesson. So, count your losses and while it sucks - good luck collecting from defunct company.

Your warranty is as good as company underwriting you and company behind them. These days you never know how and where you'd get screwed - it's a bummer but I learned lesson - I'm never taking such gambles again.

quote:

Originally posted by inconspicuous got it on my tv since there won't be any more of them and if something happens that pioneer doesn't cover (image retention, ambient temp. or humidity or dust, the jacks coming loose, etc.), I'd either be screwed or have to pay an insane amount to fix it. I have them on a lot of stuff, but it depends on how much other stuff it covers (like the laptop example). For example, the one on my remote covers me jamming the touchscreen in over time (manufacturer doesn't). I don't have one on my amp, though, since I already have it hooked up to a dedicated cooling fan (trigger & all) and a nice power conditioner that's plugged into a 65-lb UPS. I've got all my bases covered on that thing already.

No doubt there are instances where they are worth it, but as you mentioned, a HUGE factor is the cost of actually replacing the product compared to the cost of the extended warranty. Also, if it is something being discontinued, they are worth it a lot of times, due to the fact that if it is discontinued, you generally get a brand new model. lol

quote:

Originally posted by aNYthing consider yourself lucky - I bought a $1700 extended warranty on my Beemer from company called "Warranty Gold" (look it up). They went belly up (way before economy collapsed) and so did my $1700 only 5 short months into it. They now are going through bancrupcy courts (for the last 5 years) and I'm looking to recover somewhere around whopping $80 or so. Taught me a lesson. So, count your losses and while it sucks - good luck collecting from defunct company. Your warranty is as good as company underwriting you and company behind them. These days you never know how and where you'd get screwed - it's a bummer but I learned lesson - I'm never taking such gambles again.

Want to know your mistake? 3rd party warranties. Get them backed by the dealer you bought it at. 3rd party warranties are usually the most risky ones.

quote:

Originally posted by tubby if you bought from PSSL, surely it's up to them to provide the warranty, regardless of who they pay to provide it? does it say anything in the contract to say this warranty is not with them but with another company?

Not in the US. There is a guarantor of the warranty, but if the guarantor is not replaced, tough shit.

quote:

Originally posted by gehzumteufel Not in the US. There is a guarantor of the warranty, but if the guarantor is not replaced, tough shit.

you guys have some awful consumer laws. store gets to take your money but takes no responsibilty at all for the products you pay them for.

guy from A&H called me today regarding it, laughed when i told him the company when out of business. he was really helpful, told me to send him an e-mail with my unit info/how it became fudged up, and since its A&H's fault for a faulty firmware, he said he'll do everything in his power to help get them to take care of the warranty from their pockets

we'll see

quote:

Originally posted by gehzumteufel Also, if it is something being discontinued, they are worth it a lot of times, due to the fact that if it is discontinued, you generally get a brand new model. lol

that was the point--I don't want a new model.

quote:

Originally posted by jupiterone guy from A&H called me today regarding it, laughed when i told him the company when out of business. he was really helpful, told me to send him an e-mail with my unit info/how it became fudged up, and since its A&H's fault for a faulty firmware, he said he'll do everything in his power to help get them to take care of the warranty from their pockets we'll see

Good luck, hope it works out. Keep us posted

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