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Posted by gehzumteufel on Aug-17-2009 22:44:

Remote assistance solutions

Does anyone know any alternatives to Team Viewer?

If you haven't heard of it, it is basically a remote desktop solution targeted at tech support professionals that support end users. No client installation is necessary, just download and run this client app. Once the app terminates, the connection is no longer available. It also generates a random password each time it is run.

Just to make this clear, I need something similar to the service TeamViewer offers. This is intended to be used by myself and an end user. A remote support option that allows me to control a complete morons computer. It has to be very easy to setup on the end-user side.

Posted by Abercrombie on Aug-17-2009 23:01:

We use our own at HP (HP Classroom).

But with mputer-deficient friends and family, netmeeting or msn/windows live does the trick. If it's pre-installed, why install and more apps?

Posted by bas on Aug-17-2009 23:03:

So technically you could gain access to someone's machine without ever having to install anything?

Posted by Sushipunk on Aug-17-2009 23:04:

quote:
Originally posted by bas
So technically you could gain access to someone's machine without ever having to install anything?

Are you thinking what I'm thinking?

Posted by Silky Johnson on Aug-17-2009 23:06:

Posted by bas on Aug-17-2009 23:06:

quote:
Originally posted by Sushipunk
Are you thinking what I'm thinking?

Ben managed to install Team Viewer on my laptop? No, that's ludicrous! You fuckin' weirdo.

Posted by Silky Johnson on Aug-17-2009 23:07:

No, stupid. Tricia did it.

Posted by Abercrombie on Aug-17-2009 23:10:

quote:
Originally posted by bas
So technically you could gain access to someone's machine without ever having to install anything?

It's a feature one must enable in windows live messenger. Netmeeting has been around since the mid-90s pre-installed on everyone's windows, and I used it for tech support in my Compaq days as far as 1996. Microshaft now has Windows Meeting Space on vista that does the job.

Of course both people need to run the same app at the same time, and give permission to share desktop and pc.

Posted by gehzumteufel on Aug-17-2009 23:11:

quote:
Originally posted by bas
So technically you could gain access to someone's machine without ever having to install anything?

We still have to direct the client to download a helper app of sorts. It creates the connection with Team Viewer's remote servers. It then generates an ID that is unique to your machine the first time you run it. It also generates a new password every time the app is run. So, technically, yes, but not truly.

Posted by gehzumteufel on Aug-17-2009 23:12:

quote:
Originally posted by Abercrombie
It's a feature one must enable in windows live messenger. Netmeeting has been around since the mid-90s pre-installed on everyone's windows, and I used it for tech support in my Compaq days as far as 1996. Microshaft now has Windows Meeting Space on vista that does the job.

Of course both people need to run the same app at the same time, and give permission to share desktop and pc.

Netmeeting works well, but it no longer exists on Vista, and it is a piece of shit when it comes to speed.

Posted by bas on Aug-17-2009 23:12:

Ah so it's all done via Windows Live like Net Meeting was?

Windows Messenger for Mac has no such service, you win this round -_-

Posted by Abercrombie on Aug-17-2009 23:15:

quote:
Originally posted by bas
Ah so it's all done via Windows Live like Net Meeting was?

Windows Messenger for Mac has no such service, you win this round -_-

For windows in messenger, click "Actions", "Request remote assistance".

Posted by gehzumteufel on Aug-17-2009 23:17:

No WLM/Windows Messenger solutions, as that would require setting up an IM session with every user. Not possible for this situation.

Posted by Abercrombie on Aug-17-2009 23:18:

Ben, we used to use Webex before we brought it inhouse... have you looked at that? A lot of companies use it.

Posted by bas on Aug-17-2009 23:20:

We use WebEx all the time for meetings, but never for helpdesk solutions. Which is dumb as fuck, I really wish we could. I hate dealing with these computer illiterate fuckwits on the phone.

Posted by gehzumteufel on Aug-17-2009 23:21:

quote:
Originally posted by Abercrombie
Ben, we used to use Webex before we brought it inhouse... have you looked at that? A lot of companies use it.

I was, but that isn't a proper comparable solution. WebEx and GoToMeeting are all about broadcasting meetings or presentations via the web. This is STRICTLY a remote support app. I take full control of their machine to try to figure out wtf is going wrong.

You can try it for free. www.teamviewer.com. It is totally free as long as you don't use it often. Something of which we do. It then starts ending our sessions after 5 minutes.

Also, the reason my coworker and I love it, is because it just works, is easy as hell for the end user, and also gets through firewalls very easily. And then the not needing to install anything is the other big perk.

Posted by Domesticated on Aug-17-2009 23:33:

VNC

http://www.realvnc.com/

Posted by gehzumteufel on Aug-17-2009 23:35:

quote:
Originally posted by Domesticated
VNC

http://www.realvnc.com/

You know any others? I know about this, but it requires way too much setup for an end-user. Remember, this has to be easy enough for a total fucking moron to download.

Posted by _Ocean_Drive_ on Aug-18-2009 15:04:

quote:
Originally posted by Domesticated
VNC

http://www.realvnc.com/

Posted by Jarvmeister on Aug-18-2009 20:53:

logmein.com

/thread

Posted by gehzumteufel on Aug-18-2009 21:15:

ugh you guys all that suggest vnc and logmein really should just go to the teamviewer website. This thread is pretty much fail all around since no one has used it and seems to just suggest single user, or IT specific alternatives.

Thread closed.