Help me fix my scanner! - TranceAddict Forums

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-- Help me fix my scanner!

Posted by Emil on Jul-24-2002 19:14:

Help me fix my scanner!

Hi everybody,

First off my computer is a Sony Vaio, windows 2000, and the scanner is a HP Scanjet 5100C.

The problem, whenever I go to use the scanner, my computer slows down and nothing works. I have to do the CTRL-ALT-Delete button from hell to "end the task." After I do that a red circle with a slash appears through the scanner on my toolbar.

How did I install it you ask? I hooked up the cables, turned on the computer. During the start it up, the computer said "new hardware found." The computer started up, then I ran the scanners cd install disk . Everything went fine.

I had the scanner hooked up to my old IBM Aptiva last year, and everything worked fine.

Help!!!!!!

Emil

Posted by Cafster on Jul-24-2002 20:00:

the software might now work with win2k. see if you can find other drivers online

Posted by Coup on Jul-24-2002 21:27:

hehehe my scanner is quality, since i un-plugged it to use the usb port for my mp3 player, since plugging it back in, all the language, help files and software language has jumped to spanish! lol! ill fix it when i can be arsed to plough thro it, good job i no someone who is fluent in spanish

Posted by Mr.Mystery on Jul-24-2002 22:51:

Give it a good kick.

That usually helps to everything.

Posted by Emil on Jul-24-2002 23:08:

quote:
Originally posted by Cafster
the software might now work with win2k. see if you can find other drivers online

Cafster,

Where would I like for the drivers?

Thanks,
Emil

Posted by Emil on Jul-24-2002 23:09:

quote:
Originally posted by Mr.Mystery
Give it a good kick.

That usually helps to everything.

LoL,
Been there, done that. I don't think it can survive any more beatings.

Emil

Posted by QuickStep on Jul-24-2002 23:23:

Try here

I noticed that Swamper has added a cool new forum for tech questions and computer stuff. Maybe we should of used it...

oh well, it sounds like a driver issue. Try the new driver and if you are still getting the same problem. Then uninstall the the software and drivers for it completely and do a complete reinstall with the new driver.

Good Luck

Payce

*oh yeah, I'm listening to Fox do the Weds Shoutcast......and DAMN!!!*

Posted by Emil on Jul-25-2002 01:35:

Payce,

Thanks for that link. But, I am still confused as ever, and the scanner is about to go through the window!
This is driving me nuts.

Ok, so I download the driver, then I unzip it. Fine, I look at my c drive, its there as a folder called sj269w2k. I open the folder, there are these: copyfiles.mst-deletefiles.exe-displaytext.exe-Epstw2k.sys-Message.txt-setup.exe-sloc.dll-vssver.scc

So, I click on setup.exe and it says 'The SETUP.EXE file is linked to missing export Kernel32.dll:VerSetConditionMask. Then I click OK, it says "C:\sj269w2k\setup.exe, A device attached to the system is not functioning."
I've downloaded the driver twice, and it says the same thing.

Ugh, I swear this is so aggravating.

What do I do now?????? Help!!!!!

Emil

Posted by DJ CLUSTER on Jul-25-2002 01:49:

I have a Plustek scnanner, its been busted for a while and when I scanned in images it shows these weird colors and overlap

I guess that's what I get for buying a cheap POS!
Anyhow, I think the time has come where I take it out of my closet and pull out the good'ol sledge hammer and do a number on it!

Cheers,
Zigg's
www.djcluster.com

Posted by phyrest0rm on Jul-25-2002 01:59:

quote:
Originally posted by Mr.Mystery
Give it a good kick.

That usually helps to everything.

If a kick doesn't work, I hear some guy fixed his HD by putting it in his microwave, might work with a scanner.

Posted by QuickStep on Jul-25-2002 03:01:

Uninstall EVERYTHING that has to do with your scanner.

Then reinstall the software, but this time since you have the new drivers on your HDD, you can now make the installation program search for a better driver. It should this time find the new 2k driver.

2k has a tendency to make you install things correct the first time and the first time only. So just uninstall and reinstall, but make the installation program search for a better driver now.

Good Luck

PAyce

Posted by DJ Chrono on Jul-25-2002 04:19:

quote:
Originally posted by DJ CLUSTER
I have a Plustek scnanner, its been busted for a while and when I scanned in images it shows these weird colors and overlap

I guess that's what I get for buying a cheap POS!

I've got a Plustek aswell.. I got mine maybe 4 years ago (for alot of money), and supposedly Plustek was one of the best scanner companies around.

Now you can get a better one for 1/4 the cost. grr

Posted by Emil on Jul-25-2002 05:21:

quote:
Originally posted by QuickStep
Uninstall EVERYTHING that has to do with your scanner.

Then reinstall the software, but this time since you have the new drivers on your HDD, you can now make the installation program search for a better driver. It should this time find the new 2k driver.

2k has a tendency to make you install things correct the first time and the first time only. So just uninstall and reinstall, but make the installation program search for a better driver now.

Good Luck

PAyce

Payce,

Where should I save the update I download? Does it make a difference if I save to desktop or somewhere else?
Thanks for all your help.

Emil

Posted by Cafster on Jul-25-2002 12:25:

quote:
Originally posted by Emil

Payce,

Where should I save the update I download? Does it make a difference if I save to desktop or somewhere else?
Thanks for all your help.

Emil

it wont make a difference as long as you remember where you saved it. so that when it asks you the location of the new drivers you can point it in the right direction.

Posted by Emil on Aug-03-2002 22:23:

Hey guys,
Me again. It still doesn't work. Cafster, you mentioned it would ask for the new drivers. But it's not doing it. Is there anyway I can "force" it to install the new driver?

Thanks,
Emil