Trackitdown site temporarily unavailable?

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-- Trackitdown site temporarily unavailable?

Posted by Unique2701 on Aug-21-2010 20:02:

Trackitdown site temporarily unavailable?

I noticed that the TID website has been down for a couple of days already.. Who knows what's going on? They're not in financial problems, are they? I haven't bought any tracks lately and I still got tons of tracks in my hold bin there.

Posted by Zak McKracken on Aug-22-2010 10:21:

most of my tracks are gonne too, wonder why.

Posted by A.B on Aug-23-2010 14:53:

Yeah, ain't working for me either.

I e-mailed support and got this reply:

Dear Customer,

Thank you for contacting [email protected]. During the DJ Mag
Top 100 Poll our support services may be delayed due to the incredible
amount of traffic and new members.

To assist in resolving your issues as timely as possible we offer you
the following solutions and ask that you provide us with detailed
information about your problem.

Please see the information below which may solve your problem for you.

1.) I Have Been Banned from Trackitdown.net

Please ensure you have emailed us with your account email address and
your IP address. You can find your IP address by visiting
www.whatismyip.com.

A support agent will only be able to assist you if provided with this
information.

2.) You have an issue related to tracks in your order

Please ensure you have provided us the following information::

Order Number
Tracks in question
Detailed information as to the problem with the tracks

3.) My Free Download Voucher Was Not Accepted

This may be because you used a different email address to vote than
used for you Trackitdown.net account. A support agent will reply to
your email shortly.

4.) When will my Tshirt order arrive

This entirely depends on your geographical location, the customs and
postal service in your country. All items are shipped within 72hrs and
usually delivered within 5 - 7 days.

We hope the above has been useful and look forward to helping you with
your support enquiry.

Customer Services Team

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Trackitdown Support

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Trackitdown Ltd.
K304
Tower Bridge Business Complex
100 Clements Road
London
SE16 4DG

Posted by djsmokie on Aug-24-2010 16:58:

according to trackitdowns twitter they will be back up in 24 hours

Posted by Unique2701 on Aug-24-2010 19:05:

Great to hear that, thnx!

Posted by ACK5 on Aug-24-2010 20:04:

quote:
Originally posted by djsmokie
according to trackitdowns twitter they will be back up in 24 hours

Cool hope they are back soon cant see myself using any other site!!!!!!