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Posted by mnw479 on Oct-01-2011 20:15:

US-114 MKII problem

Hello,

I bought a TASCAM US-144MKII half a year ago and i still can't get it to output sound. I followed the instructions in the manual, updated drivers and firmware from the website, and set it as the default audio device. I checked that the mon mix knob was turned to computer and the phones and line out knob were turned up. After this, I contacted customer support and they did not know what the problem was and said it was broken, but the warranty ran out. It is in mint condition and I believe that I have overlooked something that is fixable.

When I first got it, i got it to work in cubase le4 and mixmeister for a short amount of time. Now when i try to use it in itunes or fl studio it doesn't work. I've tried it with both speakers and headphones. Does anyone have an idea what's wrong? I appreciate it.

Posted by DJ RANN on Oct-01-2011 21:20:

Questions:

1, What OS?
2, What sequencer (and version)?
3, What driver version are you using?

Posted by mnw479 on Oct-01-2011 21:33:

1. Windows 7 64-bit
2. FL Studio 10 / Cubase LE5
3. 2.03

Posted by DJ RANN on Oct-02-2011 01:18:

quote:
Originally posted by mnw479
1. Windows 7 64-bit
2. FL Studio 10 / Cubase LE5
3. 2.03

Thanks - so you're using the latest driver and firmware - did you follwing the intall instructions exactly as laid out in this?

http://tascam.com/content/downloads...ele5_qsg_va.pdf

Tascam products can be really finicky about following their installation protocol.

Also, have you tried a different USB cable and a different USB port?

Posted by mnw479 on Oct-02-2011 01:26:

I assume you're referring to the user's manual, but yes i followed it word for word. I don't have another usb cable and i tried a different usb port with the same result.

Posted by Zombie0729 on Oct-02-2011 02:39:

uninstall the drivers, download the new ones but before you click install/run, right click on the install EXE and select "run as administrator", this is usually the culprit for Vista/W7 issues (speaking from experience here)

Posted by mnw479 on Oct-02-2011 03:06:

thanks for the advice, but that did not work either. does anyone else own this and have had problems with it?

Posted by mnw479 on Oct-03-2011 01:45:

Does anyone know how I could have damaged it, because customer service said it was broken.

Posted by Looney4Clooney on Oct-03-2011 02:08:

use your warranty.

Posted by mnw479 on Oct-03-2011 02:35:

quote:
Originally posted by Looney4Clooney
use your warranty.

like i said, i've had this for half a year and the warranty has ran out.

Posted by Looney4Clooney on Oct-03-2011 02:39:

like I said, use your warranty.

Posted by mnw479 on Oct-03-2011 03:01:

i'm pretty sure that the warranty was only one month, or am I missing something?

Posted by Looney4Clooney on Oct-03-2011 17:18:

1 year parts ,

i think tascam has a 90 day or so for labour. But honestly, if it is not working, it will take them 30 seconds to know why. Probably a capacitor. And since it is all soldered on and the boards are worth pennies, they will just replace it, no labour at all.

If you write to them and butter them up, they will replace it at no cost. Although it isn't really an expensive item so maybe not. Basically, they set limits so that people that abuse there stuff don't get stuff for free.

Posted by mnw479 on Oct-03-2011 20:55:

Thanks a lot, Clooney. I'll see if I can get a replacement for cheap or no cost.