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-- juno.co.uk let me down :(

Posted by deejay2002 on Mar-19-2003 07:28:

juno.co.uk let me down :(

I must say that I just love juno. Fast service, prompt shipping, whatelse can I ask for? I have ordered from them numerous times, and I was very satisfied with my orders. However, this time was special, I forgot to add the FedEX 3 day global shipping, and I emailed them right away. It took them about a half a day to confirm that they will add the fedEX shipping on top of my order. Well, my records came in (ordered 8) and they sent me two wrong records. I have emailed them about four times now, and still no asnwer.

Posted by JayD on Mar-19-2003 07:32:

Re: juno.co.uk let me down :(

quote:
Originally posted by deejay2002
I must say that I just love juno. Fast service, prompt shipping, whatelse can I ask for? I have ordered from them numerous times, and I was very satisfied with my orders. However, this time was special, I forgot to add the FedEX 3 day global shipping, and I emailed them right away. It took them about a half a day to confirm that they will add the fedEX shipping on top of my order. Well, my records came in (ordered 8) and they sent me two wrong records. I have emailed them about four times now, and still no asnwer.

Emailing will do no good. Your best option is to call them and they will get right to it. They are very prompt when it comes to customer service. Call the number on the website between the times they tell you and tell them your situation and they will sort you out.

JaY

Posted by Phu on Mar-19-2003 08:01:

Good luck with the long distance bill.

Posted by Bryant on Mar-19-2003 08:03:

quote:
Originally posted by g-money
Good luck with the long distance bill.

lol!

Posted by JayD on Mar-19-2003 21:32:

quote:
Originally posted by g-money
Good luck with the long distance bill.

Buy a fucking phone card cheap bastads. =p

JaY

Posted by trancearmada on Mar-20-2003 01:26:

uhmm yeah I ordered a copy of Members of Mayday - Sonic Empire original mixes, and they sent me a wrong copy I called them the day I got the order and they said that a new copy of the original mixes is in the mail free of charge and that I can keep the wrong copy that they sent me, trust me just call them and they will fix everything!

Posted by Kid Lax on Mar-22-2003 03:46:

they're only human...they're allowed to make mistakes

they have by far the best customer service around

i say call them and mention that you emailed them several times and its been x-long and still no reply...and say they sent you the wrong records

a buddy of mine put an order in and didn't get a confirmation
after emailing them a bunch of times with no reply, he called them and they appologized for not returning his emails but they get TONS of emails and its hard to go through them

they confirmed his order and offered him like 40% off his next order and free upgrading to fedex shipping

Posted by Technaut on Mar-22-2003 11:50:

do what jayd said, they will sort it there & then.

and btw I must have spent thousands buying from Juno and they have only fucked up once - touch wood.

Posted by hey cheggy on Mar-22-2003 15:49:

I remember I had to call them once because there was a mistake with the credit card expiry date. Thank God they didn't put me on hold. I'm not exactly round the corner.

Posted by Martin McG on Mar-22-2003 18:58:

yeah they have the best customer service around thankfully
unlike some others *cough HTFR cough* i could mention

Posted by The Greener on Mar-23-2003 02:25:

-don't take it personally like you are dude.
- from my experience Juno is one of the best.
-I have gotten more screwed up orders from all over the world than
complete orders. Expect to loose at least 1 - 2 per 30 records that you are invoiced for online (not ones claimed to be in stock and not). Guess what also they will be the stellar tunes you wanted.
-as for never ordering from Juno again? Now that would be a big
mistake!!

- Keep scrounging, its part of the game!
- Beware cause some sites In my mind are convictable by Law of the blatent FALSE advertising.

TAKE NOTE!! PEOPLE SHOULDN'T POST HARSHLY ABOUT THE FIRST TIME A COMPANY SCREWS UP THERE ORDER! MISTAKES DO HAPPEN. IF IT BECOMES A REGULAR OCCURANCE WE SHOULD KNOW, BUT ONE ORDER?? ITS NOT FAIR FOR THE THIER BUSINESS. THEY MAY HAVE A GOOD TRACK RECORD. DON'T HARM THERE BUSINESS POTENTIAL ON ONE DEAL

BUT IF THEY SCREW UP CONTINUOSLY FLAME THE SHIT OUTTA THEM, PM ME AND I WILL BACK YA. I GOT MANY MANY F'ED ORDERS, GOT CREDITS AT LIKE 3 PLACES COULD CARE LESS ABOUT. I KNOW OF MOST PLACES

Posted by Breeze on Mar-23-2003 05:48:

too bad hey its happens to everyone mate. just ring its more personal that way and they would be happy to help.

on the subject has anyone ever had problems with "chemical records"??
buying there for the first time.

Posted by DJ-Ande on Mar-23-2003 16:18:

only problem i'v had is they sent me the wrong record, send the wrogn record back, they giv me money back, and the p & p to send it back aswell

Posted by chris kaos on Mar-26-2003 23:53:

did you try filling out the customer services enquiry form? they responded to me when i fillt one of those things out.

https://www.juno.co.uk/ManageAccount.asp

Posted by Dmatrox on Mar-27-2003 02:52:

I have emailed them before but never got a response, i dont even think they check it

I called them once about the warpy record, they sent me a new one with no charge.