So it's about Christmas time, my parents and I got the idea to suprise my family in Poland with coming there for christmas, haven't been there for christmas or new years in over 6 years.

So get this, we go to lot.com to buy tickets cause they were the only ones that we could find to fly yo Rzeszow, since we live in Przemysl it's the closest location to home. 2 days ago we find tickets for december 19th, checked last night THOSE TICKETS ARE GONE.

So we check different dates, 17th of december, the tickets are available, so were like: ok enough bullshitting around lets get them while they're available. So we go to buy, the amazing service Polish websites and airlines offer is mindboggling! Flash errors and hangups on every page!

So anyways, we go put in card info, passenger info for e-tickets, press buy now....TECHNICAL ERROR, TICKETS COULD NOT BE PROCESSED. So I think, might be a temporary error, no biggy, try again, re enter info, SAME FUCKING ERROR 8 TIMES IN A ROW. So I'm thinking, call the helpline, 24/7 it says. We call, get this, not suprised but the helpline doesn't exist anymore...

What the fuck do you put a 24/7 helpline up for if it isn't available anymore...so, after clicking 8 times I tell my mother, look call the fucking credit card and see if anything is charged from LOT so we did. Yes they charged the ammount for 3 passengers, boston to chicago, chicago to warsaw then warsaw to rzeszow. Ok looks like we got the tickets, but we never got an email confirming them or the print for them itself.

So I'm pissed, we wait till this morning because us poles in the 21st century are so hard working, offices are only open till 9pm so they don't hurt their little fingers. So we cal in the morning, call the airlines, they said NO WE JUST BLOCKED THE MONEY FOR THE TICKETS, A TOTAL OF 3884.17$ BUT YOU DID NOT GET THE TICKETS. SOMEONE BEAT YOU TO IT. BUT WE STILL TOOK MONEY.

So we call capitol one, we want to see what was charged, so we call and fucking get this. This is brilliant, EVEN THOUGH ALL THOSE CLICKS CAME UP YO TECHNICAL ERROR PAGES THEY TOOK MONEY EVERY FUCKING TIME WE GOT THE ERROR. 8 FUCKING TIMES. So my dads card got flushed by LOT 8x3884.17$ = over 20,000$ In fucking charges. Who fucking thought that getting technical dificulties and stil not even getting your tickets cause someone else got them, you'd fucking still be charged. 20k$, so we call LOT and say they have to contact capitol one to get rid of the charges. They say they can't, you gotta write an email to LOT stating what happened then they'll do it.

How fucked up is that?...so now we have no tickets and well see if we can get them to krakow since rzeszow is gone.

awesome deal.