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HP's pretty rank as a company. My wife's 7-year old Powerbook G4 has yet to see a service depot, while my 4-year old HP Pavilion's been in the shop twice - failed mobo both times, with a futzed mic jack on the second visit as well. I've also had to replace both the battery and the power adapter (hint: don't use direct-from-HP when doing this - utter ripoff, and you can get OEM parts elsewhere for much cheaper). They train their customer service peons to act like armed personnel, fending off any inquiries that might require escalation to a supervisor. If you want to get anything done with HP, it's best to have keep the executive complaint number in a handy place - you'll need it.
Still, it does work fairly well when it is working.
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