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I do own Serato, but I have been without a mixer, so I haven't been able to use it much since I got the updated 1.1 software.
However, I can tell you right now that their customer service is awesome, and they have been nothing but helpful in the forums trying to iron out any problems. They emailed me when the update came out, and I downloaded it with no problems. With Final Scratch I don't think I ever got into contact with any of their support, even after numerous complaints.
Anyway, hopefully my new mixer will be here this week, and I can post a comprehensive review. Someone remind me . . . 
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i turn to the music
cause it never lets me down
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