Man sues Microsoft over alleged Xbox 360 glitch
Mon Dec 5, 2005 1:37 PM EST

LOS ANGELES (Reuters) - A Chicago man who bought Microsoft Corp.'s new Xbox 360 has sued the world's largest software maker, saying the new video game console has a design flaw that causes it to overheat and freeze up.

The proposed class action claims that in Microsoft's bid to gain share in the $25 billion global video game market, the company was so intent on releasing the Xbox 360 before competing next-generation machines from Sony Corp. and Nintendo Co Ltd. that it sold a "defectively designed" product.

Robert Byers, who brought the suit, said the power supply and central processing unit in the Xbox 360 overheat, affecting heat-sensitive chips and causing the console to lock up.

Complaints about the problem surfaced quickly on gaming enthusiast Web sites after the Xbox 360 debuted on November 22.

Console owners reported that some systems had crashed during regular use as well as during online game play using the Xbox Live service. Problems included screens going black and the appearance of a variety of error messages.

At the time, a Microsoft spokeswoman told Reuters: "We have received a few isolated reports of consoles not working as expected."

She declined to say how many reports Microsoft had received and said that calls reporting the issue to the company represented a "very, very small fraction" of units sold.

The lawsuit, filed on Friday in federal court in Illinois, seeks unspecified damages and litigation-related expenses, as well as the replacement or recall of Xbox 360 game consoles.

Microsoft representatives were not immediately available for comment on Monday.
source

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quote:

Originally posted by Lightshow i wear sunglasses for the same reason everybody wears them in a club. 1: people look cool in sunglasses 2: it gets awefully bright as the night progresses

*nusty does not wear sunglasses at night, they make it hard to see and you could trip

Didn't this happen to Sony when the PS2's came out?

A ton of PS2's experienced "Disc Read Errors" in the first year or so of models released, big lawsuit, blah blah blah, Sony now fixes those system's for free.

Having the repair centre a 5 minute drive from my parents house was handy. Drop it off in the morning, it was fixed by the end of the day.

I don't understand these law suits. If they are so unhappy with the performance of their xbox, why not just return it, and get their money back?

It is like any other product with flaws. That is why they have a 30day money back guarantee at most electronic stores.

The xbox over heating, and crashing in no way, depleted the quality of the customer's life, and they should not be entitled to anything more than their money back. In any case, can't you just walk into a store, say its defective and they will give you a new one?

People are ridiculous sometimes.

In a country where you can spill coffee on YOURSELF and sue the person who made it...why bother getting your money back when you can become an undeserving instant rich person...JUSTICE

Thats what happens when you put in such ramped up hardware into a little box without sufficient cooling

And the guy should just take it back; I can't believe this case made it to court (then again, all-nite-freak is right...it IS America)

Americans a bit too happy with suing. How much is this guy suing for anyways?

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quote:

Originally posted by chinamon not true. i say "ugh" but i am a tranny.

quote:

Originally posted by kotsy lol colour me retarded

quote:

unspecified damages and litigation-related expenses

unspecified damages...lol

they'll probably twist it around in such a way that it'll seem like the guy was emotionally scarred because he was looking forward to playing Xbox360 so badly and now because of this he can't play a console ever again.

quote:

Originally posted by infinity HiGH unspecified damages...lol they'll probably twist it around in such a way that it'll seem like the guy was emotionally scarred because he was looking forward to playing Xbox360 so badly and now because of this he can't play a console ever again.

So. Minimum 10 million?

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quote:

Originally posted by chinamon not true. i say "ugh" but i am a tranny.

quote:

Originally posted by kotsy lol colour me retarded

quote:

Originally posted by EvilTree So. Minimum 10 million?

of course!!

thats how much i'd want if i couldnt play video games ever again. Hell...I should sue MS for making Windows so dodgy, which in turned causes me to be insanely paranoid and I can't function normally by the computer.

quote:

Originally posted by infinity HiGH unspecified damages...lol they'll probably twist it around in such a way that it'll seem like the guy was emotionally scarred because he was looking forward to playing Xbox360 so badly and now because of this he can't play a console ever again.

seems reasonable

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As someone who has spent significant time living in the "Exited States" i can safely say that people there fear litigation more than death....Very Sad.