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TranceAddict Forums > DJing / Production / Promotion > DJ Booth > Amazing Customer service
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j_spot
retired



Registered: Mar 2001
Location: Calgary
Amazing Customer service

last week I got Airscape-L'esperanza from chemical records, and its badly warped. Actually the record looks flat, but its got a hella lot of the warped sound, you can hear it speeding up and slowing down.

soooo I wrote to chemical, they said that they will send me a new one and pay the shipping costs for me! good deal for me!


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Old Post Apr-01-2002 21:08 
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zapper
Supreme tranceaddict



Registered: May 2001
Location: Bergen

Yes, Chemical Records rule!

Old Post Apr-01-2002 21:28  Norway
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DJTJ
linuXaddict



Registered: Jan 2001
Location: Bournemouth, UK when I'm at home, Cardiff, UK when I'm at uni

You might not be any better off with the second one...

I had this problem with Cygnus X - Superstring. I took it back to the Virgin Megastore where I got it, and they didn't have another copy so they gave me a refund. I later found another copy of it in HMV, so I bought that, and it had exactly the same problem.

What I think it was, the two records must have come out of the same production line, and some blithering idiot managed to load the negative cast off centre or something. If you look at the record as it's spinning, if you look at the last groove before the leadout you'll probably see it wobbles, and the tonearm prbably goes backwards and forwards as it plays. If so, then I doubt you'll have any luck with the secod copy.

Old Post Apr-01-2002 21:31  England
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j_spot
retired



Registered: Mar 2001
Location: Calgary

the tonearm does weave side to side...shite

well if I get the second one and its bad, ill ask for credit on another record


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Old Post Apr-01-2002 21:52 
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Dmatrox
something goes here?



Registered: Jul 2001
Location: Calgary
Re: Amazing Customer service

quote:
Originally posted by j_spot
last week I got Airscape-L'esperanza from chemical records, and its badly warped. Actually the record looks flat, but its got a hella lot of the warped sound, you can hear it speeding up and slowing down.

soooo I wrote to chemical, they said that they will send me a new one and pay the shipping costs for me! good deal for me!


same thing happened to me with juno with Destination Sunshine, i havent got the record yet though.

Old Post Apr-01-2002 21:57  Canada
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hapamoto
R3ELISM



Registered: Jan 2002
Location: Canoga Park, California

is it the xtravagenza release? because my tone arm wobbles a little but the sound is fine.. but i got my copy almost a year and a half ago..

Old Post Apr-01-2002 22:07  United States
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fastmp3
ta main sur le zbebs



Registered: Apr 2001
Location: Montreal/Canada & Casablanca/Morocco (the ROOTS of TRANCE)
Re: Amazing Customer service

quote:
Originally posted by j_spot
last week I got Airscape-L'esperanza from chemical records, and its badly warped. Actually the record looks flat, but its got a hella lot of the warped sound, you can hear it speeding up and slowing down.

soooo I wrote to chemical, they said that they will send me a new one and pay the shipping costs for me! good deal for me!



chemical are simply THE BEST , lowest shipping price and THE FASTEST shipping system ever


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Old Post Apr-02-2002 00:03  Morocco
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Dmatrox
something goes here?



Registered: Jul 2001
Location: Calgary

quote:
Originally posted by hapamoto
is it the xtravagenza release? because my tone arm wobbles a little but the sound is fine.. but i got my copy almost a year and a half ago..


yep. my doesnt wobble at all but its "speeding up and slowing down" just slightly and it sounds dumb

Old Post Apr-02-2002 00:07  Canada
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Mark
FreewayENT



Registered: Sep 2000
Location: Vancouver, BC
Re: Re: Amazing Customer service

quote:
Originally posted by FASTDJMP3



chemical are simply THE BEST , lowest shipping price and THE FASTEST shipping system ever


actually i know a place that can beat that. both shipping costs and speedy delivery.

Old Post Apr-02-2002 00:50  Canada
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DJ Mikey Mike
Your mum's face



Registered: Jan 2002
Location: I'm at your mums'

yea chemical-records are absolutely amazing. I ordered about 7 vinyls from them, including Delerium - Silence. Anywayz, they got hold of 6 of my vinyls but could not get hold of delerium - silence. They asked me if was willing to hold while they tried to get it for me. I said yea no probs, and a few days later they got back to me with a really apolegtic email saying they could not get it for me, and would i like to choose another vinyl. So i chose reeloop - fucking society. All my vinyls came within a couple of days just as always all in good condition. 1 week later they sent me delerium - silence with a letter saying, something along the lines of were sorry we let you down before and hope this makes up for it, giving me the vinyl for free. i was well chuffed. This is my all time fav record store. Recommend it to everyone whose unsure about vinyl shopping on the internet.

Old Post Apr-02-2002 01:29 
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DJ A.i
Oooo that dirty electro!



Registered: May 2001
Location: Jersey City, NJ
Re: Re: Re: Amazing Customer service

quote:
Originally posted by M.A.R.K


actually i know a place that can beat that. both shipping costs and speedy delivery.

do you mind sharing the info with us?

Old Post Apr-02-2002 01:59  South Korea
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Mark
FreewayENT



Registered: Sep 2000
Location: Vancouver, BC

sure i've been sharing it all week long
its dancegrooves. simply my fave record shop.

Old Post Apr-02-2002 02:04  Canada
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