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KristineClub
spinnin' and grinnin'

Registered: Dec 2000
Location: Atlanta, Georgia, USA

The DJDeals.com saga...

Ok, I posted on here a couple days ago about this and felt it necessary to share with everyone the end result...

Originally posted on Myspace:

Do not do business with DJDeals.com! This is the email exchange I had with them:

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From Me:

Hi, I received my Allen & Heath Xone 62 today and none of the
channels seem to work. I have owned a 62 for over three years now so I can't imagine I'm doing anything wrong. I can't hear a signal unless I listen through auxilary and even then I can only barely hear it but I still do not see a signal on the individual channels or on the master. Everytime I push any of the cue
buttons the master clips and there's a loud pop in the headphones. When I listen through my headphones and twist the auxilary knobs there's a lot of noise. None of the xfader x/y LEDs work. The VCF filter knobs feel loose. Those are all of the problems I have noticed so far but I've only examined the
mixer for half an hour.

Please contact me as soon as possible. My name is Greg.
Thankyou.

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From DJDeals.com:

Allen & Heath will be in touch about a replacement.

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Now, they don't seem too concerned do they? It's like they do this everyday; sell bad equipment that's supposedly "guarenteed brand new" and then it's the manufacturer's and the customer's problem. Shady, shady, shady. I mean, what am I supposed to do, sit on my thumbs and wait for someone to call me?? I don't think so! I'm sorry but I'm out $900 at this point! I'd like a little more reassurance that the problem will be fixed and fast!

Keep in mind that all their business is done online so they don't even have a phone number. They even make it a point to be known on their website that they don't communicate over the phone. Read on...

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From Me:

I just dropped nearly a grand on a piece of equipment that does not work. I would expect more than just a one sentence email that tells me nothing more than that I should be expecting to be contacted by some one else. If this is the way you do business, it's no wonder you don't give out a phone number!

I'm one of the oldest members of tranceaddict.com and to tell you
the truth, I hardly ever hear anything negative said about your website and so I felt safe doing business with you. However, all it takes is one post for a thousand people to know the raw deal I got. Needless to say, if I don't hear from someone with some useful information soon, your name will be a little less perfect on one of the most popular DJ sites on the web.

I would like to feel a little more assured that someone is actually
concerned that this is my first experience with DJDeals and I've received a dead mixer. If at all possible, I'd like for someone to reach my cell phone at ***-***-****. I'm not a hard person to deal with but you have to understand that $900 is not pocket change to me and I have some gigs coming up that I would like a new mixer for. Thankyou.

-Greg

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Yes, I know, I sounded a little arrogant but my blood was boiling when I realized the mixer that I had been anticipating was useless and I couldn't believe how arrogant these people were being! Continue...

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From DJDeals.com:

Allen & Heath will be in touch about a replacement. Dealers do not handle replacements, the manufacturer does.

If you don't trust the manufacturer to do what they do for a living, you are more than welcome to email them directly, but they handle these issues every day with flying colors, and you have nothing to worry about.

You can contact them directly here:

[manufacturer's email address]

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Does anyone else sense an attitude? Am I overreacting?

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From Me:

Thankyou. I understand but it's not the manufacturer that I do not trust at this point. At least now I have someone to contact about it instead of just having to sit around and wait. I know now who to avoid next time I'm shopping for equipment.

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Brief and to the point, right? Did anyone have problems understanding what I meant by this email? Well, if you did, you're an idiot and you need to go back to school and study the English language some more and you're not alone...

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From DJDeals.com:

Sorry, nobody knows what this email means. We shows an email reply to every email you have sent, not sure why you are complaining, but if you want us to tell Allen & Heath not to assist you, we can certainly do that.

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Wow. Now I had spoken to a very nice and helpful lady from Allen & Heath earlier today before I read the email above so I knew that they already had the ball rolling on replacing my mixer...

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From Me:

Well, that's real professional now isn't it? You guys are unbelievable. I've already spoken with Stephanie from Allen & Heath about replacing the mixer so I guess I'm just one less customer you get to completely screw because, unlike you guys, Allen & Heath are professionals and know how to take care of their customers. Now, you can either continue to badger me or you can have a nice day.

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I don't think this guy was having a very nice day...

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From DJDeals.com:

How do you think Stephanie got in touch with you?

We told her to.

Stop pretending that you have something to complain about, just so you can complain.

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Whuh? *jaw drops*

Are ya kidding me?? Can you believe these people??? The nerve! I'm literaly shaking as I write this...

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From Me:

Jesus this just keeps getting better. I can't believe a company would treat its customers this way. Ok, I have NOTHING to complain about, you're right. I mean, it's not like I've received a mixer that's absolutely useless. It's not like when I contacted the people who sold it to me they didn't apologize for the inconvenience or assure me that they would keep me posted and make sure it was made right. It's not like I've been getting abusive emails from that company when I try to communicate with them about the problem so you're right! WHAT THE HELL DO I HAVE TO COMPLAIN ABOUT???

Fine, you obviously have nothing better to do than sit on your ass all day and abuse customers over the internet and this is probably your only source of amusement so if it makes you feel good about yourself, keep on but just so you know, I won't be reading anymore of your emails Thanks for the professionalism.

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End of story. Now, if you think I overreacted, I want to know. If you think I was right on, please share with me your frustration. If you've had a similar experience with these scamsters or know someone who has, I want to hear about it.

If this has made you as angry as it has made me, feel free to post this on as many music forums as you can think of. Make it a bulletin here on Myspace. Post a blog about it. Do as I do as I lead you on a quest to dismantle and tarnish the name of this evil empire, this corrupt corporation, this outrageous outfit, this...

DJDeals.com.

___________________
Greg's Soundcloud

Apr-09-2007 22:04 United States

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tubby
Supreme tranceaddict

Registered: Jul 2002
Location: sydney

totally unprofessional from them, and certainly not something that would give me any confidence to purchase there.

Apr-09-2007 22:34 Australia

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Jarvmeister
Building a fire......

Registered: May 2001
Location: Trancentral

To be fair I think you went inover the top a bit quickly.

There was clearly no 'shady' operation on their part, and they never scammed you so why call them scam masters? OK they could have reassured you and been a bit more forthcoming with intended progress, but you didn't give them a chance to see the error of their ways before becoming the big I AM A CUSTOMER AND I AM RIGHT. If I was them (and I make deals worth several thousands of pounds each day) I'd have been less inclined to assist you because I wouldn't have liked your attitude. Someone a little more polite would have gotten my very valuable time.

They said they'd get A&H to contact you. Then A&H contacted you. So whats your problem?!?!

I don't think this should discourage people to buy from them.

I understand you are angry, but hey - everything's gonna be juuuust fiiine! Deep breaths now!

Jarv

Last edited by Jarvmeister on Apr-09-2007 at 22:51

Apr-09-2007 22:44

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jdat
Jay Van Dat

Registered: Oct 2001
Location: I dont even know

sorry but you're a tight ass

Sure I get the fact you would like your equipment to work fine the first time around but you got yourself all worked up over them replying:
"Allen & Heath will be in touch about a replacement."

Were they supposed to sugar coat it? Tell you they were sending roses to A&H so they would expedite the process?

You got your reply about an A&H replacement fairly quickly after you contacted DJdeals or at least you didn't make any comments about waiting for their first reply....

I can understand being pissed about the equipment but djdeals can't do much of anything.
In regards to the whole RMA process for example that can only be validated by the powers at be which usually tend to be the manufacturers directly on such type of equipment so the store can do nothing.

You're a stupid jerk who takes everything personally and can't understand that people can't spend their day patting you on the back to reassure you in your insecurities.

Apr-09-2007 22:53

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trancintaiwan
golf and trance fanatic

Registered: Aug 2003
Location: from New Jersey, in NEW YORK CITY

yea.. pretty much, i think the point that the guy from djdeals was trying to get across was, that if the product is dead on arrival, that is allen & heaths fault, so you're supposed to contact them for a warranty exchange, not dj deals. they are merely a vendor who is selling equipment from the manufacturer to the consumer. i guess djdeals could've explained it a bit more clearly, rather than a terse one sentence response.

either way, i've bought headphones and a cdj from them... never had a problem.

Apr-09-2007 22:59

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KristineClub
spinnin' and grinnin'

Registered: Dec 2000
Location: Atlanta, Georgia, USA

Ok, it's fine if you think I'm a tight ass or a stupid jerk or whatever. I admit, I may have jumped the gun but what you can't deny is that these guys do a horrible job of helping their customers.

I waited tables for ten years and I know that that's not the same as making several-thousand-dollar deals but at the end of the day, I had sold as much as $5,000 worth of product and I treated every single customer with the respect they deserved. If something was wrong with their order, if they didn't get what they asked for or their steak was over-cooked, even though it may not have been my fault, "I'm sorry about that, I'll get it fixed for you" was always the appropriate response. That's how a well-respected company earns its good reputation.

___________________
Greg's Soundcloud

Apr-09-2007 23:05 United States

jdat
Jay Van Dat

Registered: Oct 2001
Location: I dont even know

you're right and you're wrong

most companies when dealing with mail order will not go the extra mile with the dialogue ... should they well that's a different debate.

When I worked in the electronic parts service and repair distribution business we dealt with crap like that all the time and the usual response we'd give was " we are contacting the manufacturer and we will let you know".

I can't believe you are getting so worked up about their "presentation" when they have done everything to solve your problem as quickly as possible.

Apr-09-2007 23:15

nefardec
Tranceaddict in tranning

Registered: Oct 2004
Location:

completely unprofessional on their part. mabye someone had a bad day

but you were way out of line by continuing to push it - you should have just talked to a&h and left it at that!

no use in fighting

Apr-09-2007 23:47

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saltytheseagull
Supreme tranceaddict

Registered: Feb 2005
Location: USA

I think they should've done more. It's not like you spent $50.

Apr-10-2007 02:55 United States

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nchs09
Traceaddict in training

Registered: Sep 2003
Location: Inside your mum

they should of done more i think, but brining up tranceaddict was nerdy/toomuch/lame

___________________

quote:
Originally posted by Halcyon+On+On
OOKA-OOKA ME NACHOS ME PRESS KEYS ON COMPUTER GOOD

Apr-10-2007 02:59

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Import
---------------

Registered: Jul 2006
Location: tdot

quote:
but if you want us to tell Allen & Heath not to assist you, we can certainly do that.

Yeah from then on they lose their professionalism, especially when he starts to complain about you complaining, that really isn't the mature way to handle business.

But then end fact is they did get A&H to contact you, so they technically did the job right, just need to work on the customer service.

Apr-10-2007 03:49 South Africa

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Rippey64
bla bla bla bla

Registered: Mar 2005
Location: Pau

Their email answer are professional, you told shit to them, and they are still soft with you.
How do you think they have so good price ? they are just sending stuff from manufacter to you. they probably does not have any stock.
If you want good customer service, go to your local shop, but the price will not be the same. All services have to be paid, nothing is free.

___________________
In Tekila We Trust

Mon MySpace

Apr-10-2007 08:53 France