I have to say I am super impressed with beatport, I got a new pc and I was transferring my tracks from one HDD to the other and by mistake deleted my Dec 08 and Nov 08 folders. I emailed beatport and informed them that I have lost these folders and with in 15 min I had an email back from a rep called Tina saying that all my tracks are available for download again. I think this is the most efficient customer service I have ever received from any company. Beatport FTW!

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Last edited by CAKE on Apr-29-2009 at 18:24

until you need to ask for a refund because of clipping tracks

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Le Freak - A.D.D & Chimichurri [Techno/Tech House/Music to put on burritos.]*click bitches*

Similar thing happened to me, and I had the same result - very quick resolution. I've purchased quite a few tracks from them - but I'm definitely not digging the ever increasing appearance of 2.49 tracks - yikes

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Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)

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quote:

Originally posted by Endgame Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning. Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad. (Please, if anyone knows...is there a way around this?)

UGH ! I have the exact same issue !

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Then, I blew out the candle.

send a msg to the tech support, they'll probably take care of it

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Customer Service maybe, but layout can fuck right off.

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Originally posted by ChemEnhanced any party from 2003 and back I only remember bits and pieces...i've combined those memories into one awesome party

quote:

Originally posted by SPANIARD Customer Service maybe, but layout can fuck right off.

Its not that bad once you know were things are.

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They finally got the DJ mixes section up, which I like. Now only if they would stop charging extra for WAV, I would be happy.

quote:

Originally posted by elFreak until you need to ask for a refund because of clipping tracks

Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...

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quote:

Originally posted by cammaxwell Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...

Okay newb here whats clipping ?

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quote:

Originally posted by Endgame Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning. Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad. (Please, if anyone knows...is there a way around this?)

Good to know i'm not the only one that has the restarting issue in the playlist.

I thought it was cause i'm on a Mac lol