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Check any other windows/messages that pop up.... that's the same message that it gives when you're connected properly, maybe it's working and you don't know it??? Try clicking the 'users' button to see if you can see anyone else connected to the hub, or try searching for something. If there's an error or you're getting kicked off, it should tell you what's wrong. Post that error message up, it'll help fix things.
-divell
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