Ok, Today started off as a good day but then turned to crap.

The facts:

I love Mountain biking
I need a new front suspension fork

So i am in this bike shop in Niagara Falls and I see a cheap fork. the price says 240 dollars marked down from 550 dollars. I though I had scored a sweet deal!!

So after phoning my brother and getting all the necessary measurments, I decided to buy the fork. That was mistake number one.

mistake number 1: kids, don't ever EVER buy anything without doing research on the internet first!!

SO I get home and take a look at my fork. First impression, it is VERY VERY stiff. I mean you could not make this fork compress at all. THIS IS A BAD THING.

So now I decided to check out the internet for some research. Well it turns out NOT ONE PERSON HAS ONE NICE THING TO SAY ABOUT THIS FORK!!!!


This is what some guy wrote about it:

quote:

This for managed to break in every possible way. First the prelude adjuster knob(I'll give them a break on that one it was recalled and the second one that I revived worked much better). The next problem was that I took the dampening knob out to change the oil and in doing it broke. Leaving me with no rebound, I managed to wire it back together for a short-term fix so I could ride while I waited for a replacement, but in the meantime the rest of the dampening system completely went. At this point I had two options ride without oil, or fill her up and let the fork lock out at the top as the oil all drained into the lower portion of the fork. On its last ride I managed to blow out the seal on a small jump, and what then happened was that the dampening side which helps keep the fork from over extending managed to break off from the bottom. I had to spend the rest of my ride making a conscious effort to keep my front wheel on the ground for fear that the fork would extend to the point that the sliders would come out. As for it know, it sits in pieces on a shelf in my garage. I fear that its bad-luck (quality) will now manage to taint my shelf.

and I think this sums it up nicely:

quote:

It really bites -- don't buy it.

SO now my Dilemma. I bought this on sale so that means usually no refunds but I am fucking pissed off. This bike shop had terrible customer service among other things.

Mistake number 2: never EVER go anywhere other than your bike shop where you bought your bike. I went elsewhere cause I saw this sweet deal. Now This shop will prolly not even give me my money back.

So here is my plan. I plan on phoning them up and berating the manager. I will demand that either they:
a) properly install and set up this fork or that they
b) give me back a full refund for this POS fork (this is what I most likely will do)

If they won't do it for me, I plan on getting my dad (yes yes go ahead and laugh at me. I am almost 19 and still need my dad to help get me out of these sorts of situations. He runs a business so he will be able to talk with them) to come with me and help me sort it out.
Do any of you work in retail? If so, are they just being lazy and big dicks by not giving me my money back? They can just RMA it back to the company correct? What are their reasons for saying that the sale is final?

I am sooooooooo frustrated right now. So what tunes would you guys (and girls) recommend to me to cheer me up?

___________________
"Laces out Dan!"-Ray Finkle