So some woman calls today and complains about a sub. She said it "didnt taste right" so i told her to bring it back and wed make a new one. So she brings it in and then asks for an entirly different sub. Ok fine, ill do that. But when i asked what was wrong with it she said "i guess i dont really like steak"... so should i be paying for her indecision? I gave her the sub anyways but ive instituted a new rule that if we replace a sub, we either refund the money or make the same sub again. (i think thats fair).

But here is the kicker.

One of my staff swore she saw her take a cookie without paying. So i checked the camera and sure enough shes on film stealing a cookie and walking out. The dumb biatch was stupid enough to call from her house and leave her number on call display when she complained the first time and then steal a cookie in full view of the camera. She doesnt know it yet but shes been banned from my store and if she ever answers the phone i'll be asking for my $1,29 or threaten to call the police. The nerve of some people!

I say why not just stone her like in the old days
BUt you should have called the police theft is theft she should learn her leson she didn't only take you for a cookie she took you for a whole sub as well

yes but the sub was willfully replaced. However the cookie was clearly theft. We have decided that if we cant get a hold of her to allow her the chance to come and pay for the cookie we will call the police. I am willing to spend money on customers if they have a valid complaint which is why i will not tolerate ANY theft.

do you own a subway or something?

quote:

Originally posted by discojoe do you own a subway or something?

Um...duh? lol!

Some customers are willing to do just about anything to get with they think they deserve.
btw...if you're really that pissed just do the www.reversephonedirectory.com thing and send the police to her house! haha...

quote:

Originally posted by Fir3start3r Um...duh? lol! Some customers are willing to do just about anything to get with they think they deserve. btw...if you're really that pissed just do the www.reversephonedirectory.com thing and send the police to her house! haha...

hmm i guess i just meant do you own a subway vs. quiznos vs. independent sub place.

quote:

Originally posted by discojoe hmm i guess i just meant do you own a subway vs. quiznos vs. independent sub place.

Actually I don't remember...but i do remember the thread he posted about opening it up.
Big ups on business ownership Jayx1!

LOL I'd take it to the police and nail her. I hope you kept the tape!

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I am nobody. Nobody is perfect. Therefore I am perfect.

that sucks man. some people just have NO integrity. i work in a friggin DOLLAR store (yes, everything is a dollar) and i see people stealing from the place all the time!! i also get people complaining about the prices......EVERYTHING IS A FRIGGIN DOLLAR! like, what the hell?! people are just dumb and ignorant..... if it were me, i'd just leave her alone till she came back into the store, and then kick her out. But i totally understand your actions.

quote:

Originally posted by Jayx1 yes but the sub was willfully replaced. However the cookie was clearly theft. We have decided that if we cant get a hold of her to allow her the chance to come and pay for the cookie we will call the police. I am willing to spend money on customers if they have a valid complaint which is why i will not tolerate ANY theft.

I've been in the same situation...and I think your being more than fare.
Customers.....shish...you can't live with them...but sometimes you can certainly live without them.

Do what you gotta do...it's your business and you gotta protect it. Bad enough you gotta pay the hst and other stuff which you practically never benefit from at all. Not to mention the quarterly trips to the accountants...that just bites

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"People seem not to see that their opinion of the world is also a confession of their character."- Ralph Waldo Emerson, US essayist & poet (1803 - 1882)

Jayx1, I know exactly how you feel. When I was in high school I was a manager at this sub place. People would always come in and do the same exact shit. We also had people who ordered thier food to go, and they'd call us when they got home saying that either their order was wrong or that sandwiches were missing. But when we asked them to bring the sandwiches in for exchange, they had convieniently forgotten them but were in a "real big hurry" to get home.

Dishonest people can all go to hell if you ask me What goes around comes around.

-+Aron

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"It's mercifully over. But a new phenomenon has taken hold. I recognize it: feelings. Now that they're back, even overcompensating, I never want to lose them again. Bitterness, anger, jealousy, sadness: They all make me happy."

quote:

Originally posted by AwakenedAddict they'd call us when they got home saying that either their order was wrong or that sandwiches were missing. But when we asked them to bring the sandwiches in for exchange, they had convieniently forgotten them but were in a "real big hurry" to get home. -+Aron

Ive set out new rules now to avoid this. If they dont like it too bad.

Rule: You must bring your sub back and exchange it for either the same type of sub or a refund. You cannot exchange for another type of sub. Failure to bring the sub back will result in not getting a replacement.

I think thats more than fair.