Here is a bonifide legit complaint.

So my credit card company sends me a new credit card because apparently i had used it at a place that got busted for double swiping. So they issue me a new card.

Rogers has been automatically billing the old card since i started the contract. I forgot to tell them the new card number. OOPS! Well the DAY AFTER the due date for the bill i started getting automated calls asking me to call them about the account. They would call at 8 am and 9 at night. It got me really pissed off so i didnt call. Screw them, its only been a few days. So on day 5 finally a live person calls right in the middle of the check out line at the supermarket. I told them that it wasnt a good time and to call later. She kept insisting that i had to talk to her and it was urgent so finally i just hung up. Today (day 7) i get a call saying that if i dont pay it will go to a collection agency.

Now, considering its ONLY BEEN A WEEK and considering that the service IS PRE PAID meaning im paying for next month, they have quite the nerve. Not only am i buying out my contract and switching but COnsumers Affairs Canada will be getting a nice little letter about this.

Fuck Rogers. As if my $50 being a day late is going to make them shut down or something....

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quote:

Originally posted by jester Everything in this country is illegal.

"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery…" Winston Churchill

‎"If you have ten thousand regulations you destroy all respect for the law" - Winston Churchill

Want a tissue?

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- rabbit.joker [funny¿rabbit] | www.rabbitjoker.com |www.ddtt.org

Dark Dirty Tech Tribal. | Hands in air (trance) and feet on the floor (house).

quote:

Originally posted by rabbitjoker Want a tissue?

LOL seriously though.... what bullshit company policy. Harrassing subscribers over one day. At least send me 2 written notices first or something

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quote:

Originally posted by jester Everything in this country is illegal.

"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery…" Winston Churchill

‎"If you have ten thousand regulations you destroy all respect for the law" - Winston Churchill

Written notices cost money. Phone calls are free.

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- rabbit.joker [funny¿rabbit] | www.rabbitjoker.com |www.ddtt.org

Dark Dirty Tech Tribal. | Hands in air (trance) and feet on the floor (house).

right... especially automated ones that harrass the hell out of u.

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quote:

Originally posted by jester Everything in this country is illegal.

"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery…" Winston Churchill

‎"If you have ten thousand regulations you destroy all respect for the law" - Winston Churchill

most companies are like that... ******s.

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[/IMG]http://i54.tinypic.com/ngycqo.png[/IMG]

ive never had that happen to me before.

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quote:

Originally posted by jester Everything in this country is illegal.

"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery…" Winston Churchill

‎"If you have ten thousand regulations you destroy all respect for the law" - Winston Churchill

Ah, faceless corporations. Gotta love 'em.

quote:

Originally posted by VERTiG0 Ah, faceless corporations. Gotta love 'em.

I faceless corporations.

Really. I do.

___________________
- rabbit.joker [funny¿rabbit] | www.rabbitjoker.com |www.ddtt.org

Dark Dirty Tech Tribal. | Hands in air (trance) and feet on the floor (house).

sue them

honestly, that would piss me off BIG TIME too!

i cant use my credit card with rogers at all, cause the adress of the credit card (my adress in sweden) doesnt match the adress rogers have for me here and everytime you want your account balance with rogers, you have to go trough like 3 steps to get it, same thing with my swedish provider would just have been to call a number and then get the account balance 1 second later... here it takes at least 1 min 30 sec...

there is a lot of other things that annoys me with them, but we can certainly conclude that:

Rogers sucks

I have to admit, Roger's billing procedures are F@#$@in' hell to set up and change...

I feel your greif Jayx1...

For instance, I moved from Barrie to Toronto and phoned to have my account MOVED.

At the same time, I purchase two cells phones and a TV package.

First of all, what do they do with my Internet account?
They F%$@#in' KILL my Barrie account and setup a new account!! WTF???
Of course I loose everything on my Roger's website, including a lot of personal artwork.

Next, they send only 1 cellphone??? When mine (the other was for the wifey) finally did come (3 weeks later), it was a different version.
I specifically ordered 2 colour cell phones; the EXACT same phones.
Yet they send me this green screen piece of S#@*.
Took another week to get that right.

THEN, the billing...omfg...the billing.
I don't understand how they can get the name of the cell phone owner correct but not the billing name. It's the SAME NAME for both

In short, they're BRUTAL until you call them like 3 million times to make minor changes etc....

Bah...sometimes monopolies suck...

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"...End? No, the journey doesn't end here. Death is just another path...one that we all must take.
The grey rain-curtain of this world rolls back, and all change to silver glass...and then you see it...
...white shores...and beyond...the far green country under a swift sunrise."

I hate such companies....Amex is the same, even if u owe them 10 bucks and are delinquent just once....next statement has CC services will be interupted until the bill is cleared written in big bold letters...
What they fail to see is that I have been a customer for 5 yrs and have missed just one payment..some customer service