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Anyways, yeah there's not much I can do to help you out with a laptop cuz it's crazy hard to get those exchanged under PSP. If it were something else I could easily have it exchanged. The warranty you bought is a Product SERVICE Plan not a Product REPLACEMENT Plan. I'm not being a sarcastic asshole here, PRP actually exists. We sell it on items under 200 dollars which is clearly not the case if you're talking about a laptop. So yeah, the warranty you bought gets your computer fixed at no cost to you. If they can't fix it you get a new one and if they have it in the depot over 60 days you also get a new one with the warranty that you have. I couldn't even talk to Chris for you because laptop exchanges have to be verified by the Depot and then APPROVED by head office. It's a painstaking process and not to mention takes forever.
Do you remember who you dealt with when you came in? Like, before you talked to Chris? What they looked like? Heh, I'm curious to know.
I feel your pain though. There needs to be a better policy for sure. I have to tell people when their monitors break that they have to be sent out for repair and I can't give them a new one. What good is a computer without a monitor? 
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