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but she may not be losing her IP address. regaridng that, the next step would be to, from a command prompt:
1. type "ping 127.0.0.1", (without the quotes), and note the results - this is known as "pinging the loopback", and tests the packet's destination route within your computer to assure the interworkings are functional.
2. type "ipconfig", (without the quotes) hit enter, and note your IP address, as well as the default gateway, which is the IP address of the router.
3. type "ping [IP address]", (without the quotes) where [IP address] is the address you noted in step 1, and note the results - this tests the communication and functionality of your network card.
4. type "ping [default gateway]", (without the quotes) where [default gateway] is the default gateway's IP address you noted in step 1, and note the results - this test the travel route to the router and back.
I assume step 4 is where her problem is, since it seems her problems have started since she arrived at her new place. I wanted to start easy, which is why I'm taking baby steps with my first post, and suggesting a cable replacement.
Katie, try my first post, and if it's a Linksys router, just ping 192.168.1.1 (since that's likely the router's IP address). That assumes your computer's internet access was working ok prior to this new place.
Two other possible issues/solutions to test after pinging the router and trying another cable:
a. you may need updated Sympatico software is that's your internet service. I don't believe Rogers has an application that runs on your computer for their access - can anyone confirm?
b. if nothing else works, and there's a geek in the house, they can probably make your computer DMZ (a simple setting on the router) on that network for easier access. Don't ask - cross that bridge if you need to.
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