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First and foremost you are not responsible for the water damage, take a copy of the email, make sure that the date that it was sent is somewhere on that copy, and file a complaint at the housing tribunal yourself. Some landlords are alot of big talkers but tenants have more rights. Also when you are filing your complaint make sure you state that in the past it has taken them a while to fix things I know that there is a time frame when things have to be fixed. I found this on the web for you ;
The landlord is refusing to make needed repairs in my apartment. How can I make the landlord carry out their maintenance obligations?
A8: If the landlord does not make repairs on your verbal request, or has a history of not making repairs, put your request in writing, including the date of the letter, and keep a copy.
If the landlord still hasn't done the repairs in a reasonable time, then call your city Building Inspector to make an appointment for them to come out and look at the problem. If the inspector won't come then ask to speak to their supervisor. Get a copy of the inspectors report to save for your records.
If you are still having problems getting repairs done, you will want to contact the Investigation and Enforcement Unit, at 416-585-7214, or outside of the 416 calling area, toll free at 1-888-772-9277.
If problems persists, then you may want to contact your lawyer or Community Legal Clinic, City Councillor, and maybe even apply for a rent reduction on the basis of lack of repair being a reduction of services in your apartment.
This web site might be of some help: http://www.ontariotenants.ca/law/law.phtml#Q8
Andie
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You can do whatever you want to me, YOU WILL NEVER, EVER, BREAK MY SPIRIT!!!!!!!!
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