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TranceAddict Forums > Local Scene Info / Discussion / EDM Event Listings > Canada > Canada - Toronto & Southern Ont. > Beatport Rocks!
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CAKE
Sex and Tribal



Registered: Nov 2005
Location: At Zone
Love Beatport Rocks!

I have to say I am super impressed with beatport, I got a new pc and I was transferring my tracks from one HDD to the other and by mistake deleted my Dec 08 and Nov 08 folders. I emailed beatport and informed them that I have lost these folders and with in 15 min I had an email back from a rep called Tina saying that all my tracks are available for download again. I think this is the most efficient customer service I have ever received from any company. Beatport FTW!


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Last edited by CAKE on Apr-29-2009 at 18:24

Old Post Apr-29-2009 18:16 
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elFreak
Blood Diamonds and Salsa



Registered: Feb 2008
Location: With Juan Pachanga Eating Tacos. Ah Ha Si Mi Gusta.

until you need to ask for a refund because of clipping tracks


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Old Post Apr-29-2009 18:20 
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Elendil
Individuationist.



Registered: Jun 2006
Location: Toronto

Similar thing happened to me, and I had the same result - very quick resolution. I've purchased quite a few tracks from them - but I'm definitely not digging the ever increasing appearance of 2.49 tracks - yikes


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Old Post Apr-29-2009 18:25  Canada
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Endgame
Supreme FunkyHouse Addict



Registered: Mar 2003
Location: Toronto

Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)


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Old Post Apr-29-2009 18:32 
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mnemonic.
Michael-San



Registered: Jan 2006
Location: I miss Japan...

quote:
Originally posted by Endgame
Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)


UGH ! I have the exact same issue !


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Old Post Apr-29-2009 18:38  Canada
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NuERA
Groove Control



Registered: Feb 2003
Location: Toronto

send a msg to the tech support, they'll probably take care of it


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Old Post Apr-29-2009 18:46  Canada
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SPANIARD
Supreme tranceaddict



Registered: Jan 2004
Location: Toronto,Ontario

Customer Service maybe, but layout can fuck right off.


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Old Post Apr-29-2009 20:57  Spain
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CAKE
Sex and Tribal



Registered: Nov 2005
Location: At Zone

quote:
Originally posted by SPANIARD
Customer Service maybe, but layout can fuck right off.


Its not that bad once you know were things are.


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Old Post Apr-29-2009 21:05 
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Orko
Digital Hippie



Registered: Nov 2002
Location: Toronto, Ontario, Canada

They finally got the DJ mixes section up, which I like. Now only if they would stop charging extra for WAV, I would be happy.

Old Post Apr-29-2009 21:15  India
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cammaxwell
Supreme tranceaddict



Registered: Mar 2007
Location: Toronto, Canada

quote:
Originally posted by elFreak
until you need to ask for a refund because of clipping tracks


Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...


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Old Post Apr-29-2009 21:44  Canada
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CAKE
Sex and Tribal



Registered: Nov 2005
Location: At Zone

quote:
Originally posted by cammaxwell
Any time I've had an issue with track quality, either clipping or download issues, they taken care of the problem with either a redownload or a credit...


Okay newb here whats clipping ?


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Old Post Apr-29-2009 22:26 
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exstasie
Hack Attack



Registered: Jun 2006
Location: Toronto/Sauga, Canada

quote:
Originally posted by Endgame
Yep, their support is very good. The only problem I have, is with the new layout. When you are listening to a track in your playlist, and perform a search, then hit enter...the clip restarts from the beginning.

Silly and frustrating. But, I guess if that's my biggest complaint then they aren't doing too bad.

(Please, if anyone knows...is there a way around this?)


Good to know i'm not the only one that has the restarting issue in the playlist.

I thought it was cause i'm on a Mac lol


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Old Post Apr-29-2009 22:44  Canada
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TranceAddict Forums > Local Scene Info / Discussion / EDM Event Listings > Canada > Canada - Toronto & Southern Ont. > Beatport Rocks!
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