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warranty questions (pssl.com warning)
never buy from these ****s. they don't hold their warranty coverage worth shit
i drove up to lawrence mass, approx. 2 hours away, dropped my xone 3d off for repair, guy was cool, goes "ya you're all set, will let you know when its repaired". so i wait a few days, he calls me saying "your mixer is repaired, but we have a problem, i called pssl.com and they said there is no such thing as a 5 year warranty, i can't give you this back unless you pay for the repair or confirm the warranty."
i'm just like...you said it's fine...
basically, i've called pssl.com dozen times this week, and they tell me they can't cover the warranty because the company went under due to the economy (their original warranty provider) so i tell her, listen, if you don't cover this repair, i have the bill in black and white, telling me that i fucking paid the price for that 5 year warranty, even says 5 years on the bill, if you don't cover it i'm taking this to court, and i will have it done one way or another.
"i'm sorry sir we've switched our providers"
"do you think i give a shit? my bill says 5 years, and thats what i expect, even if it comes out of YOUR pocket. i expect this done"
she started twisting words. so now i'm at a point where i'm thinking of going to a friend who's dad is a lawyer, and having him send out a statement to pssl.com saying that i'm filing a claim.
so heres the question:
if the bill says 5 Year Warranty, with the amount of money paid for the product, are they obligated to cover that repair even if the provider went under? i'm not going to pay 1.5k to repair this fucking thing. that's out of the question. if this doesn't progress to the point where i get my product warranty covered, should i take it to court? both for the cost of the product and court fees?
the worst part is www.pssl.com refuses to ever return my calls. this **** hasn't returned any of the messages i've left her. i'm getting so pissed i want to bomb the damn place
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