A buddy of mine has recently been warned from Roger's about his downloading habits. He is the top 1% that uses all the bandwith and he is on probation for 7 days. He downloads about 4 to 5 GIGs a night.

You think Roger's is being a bunch of cheap ass's or is it my friend's fault for this ?


P.S

He's been downloading like this for almost 2 yrs now. This POLL will be sent to Roger's when it's done, so pls vote seriously and wisely

Thanks Guys!

I believe they advertise no bandwidth limit... to differentiate themselves from Bell.

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for 40+ bucks a month just for their sloww ass "high speed" connection, ur friend deserves the right to use as much bandwidth as he wants to...

they need to upgrade their servers cos they aint keeping up with the increse in new users relative to the load their servers can handle.

PS. tell ur friend to check teh internet cotnract to see if there is any clause which says tehy can do that to him. if not, he could sue them for all taht matters or demand compensation for their actions

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4-5 gigs a night? Every night? I dunno, that's a little bit much... and I believe that Rogers does state in the TOS that excessive bandwidth usage will not be tolerated (they don't specify how much, but I think "top 1%" is a fair measurement of who's going overboard).

My beef with Rogers is the quality of their customer service, in particular their complete unwillingness to repair serious hardware/infrastructure problems, and I don't think they deserve $40 a month for that attitude.

But bandwidth? Meh, I'd have to go with Rogers here, 4-5 gigs a night is excessive, 1-2 might be OK, he needs to cut it down a little.

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i'm currently with rogers cuz i save some money cuz my dad is a "vip"

well overall Rogers as a bundled service provider, they are doing well. I mean i watch TV cuz of them, i use my cell cuz of them and i'm online cuz of them. TV and wireless is the reason why i'm with them. On the other hand their internet could improve by alot.

My area is fairly ok cuz it's just been recently updated but i know some areas are just horrible. Overall i think they should try to make sure that the standards are met. They're almost not meeting them.

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quote:

Originally posted by E2EK1EL He downloads about 4 to 5 GIGs a night.

Your buddy needs to cut down on the amount of porn he downloads...

and I've got no beef with Rogers, as long as they don't bother me and my downloading habits. Sons of the bitches!

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quote:

Originally posted by Crazy Serb Your buddy needs to cut down on the amount of porn he downloads... and I've got no beef with Rogers, as long as they don't bother me and my downloading habits. Sons of the bitches!

To be honest with you ... he doesn't download much porn. There's other stuff online that's better then porn.

I voted no, i think 4-5 gigs a nite, is way to much, that is like 140-160 a month.

I downloading in the 30 range.

quote:

Originally posted by DigiNut My beef with Rogers is the quality of their customer service, in particular their complete unwillingness to repair serious hardware/infrastructure problems, and I don't think they deserve $40 a month for that attitude.

Werd. I quit Rogers after one month because I called SEVEN TIMES to have them come repair my service, and it still did not work.

Then, when I returned my modem to the Rogers video across the street, they LOST it, and sent me the bill for $175.

Then when I refused to pay it, I started getting calls from a COLLECTION AGENCY.

Bell is equally as bad for customer service. The fact that they can claim they have a customer service department is a bit of a stretch, even.

I have to agree with Diginut on this one..

4-5 gigs a night might be too much. Get the business edition if you require that much serious bandwith.

And yes, I have to agree about the tech support - their level 1 support sucks balls. They hire any joe blow from the street and make them memorize a script (just like any other tech company i guess).

One day my connection was down (how rare) - I called and after a few minutes of routine troubleshooting, they blamed it on the software, telling me my nic drivers were fucked or that the windows install was corrupted. I told them my other box with linux couldn't get online either - their answer : We don't support Linux. What does that have to do with anything?

I am now looking for alternatives.

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[alk]

Rogers customer's support is so fucked up. Some technician called me the other day, telling me that I should just call the 1-888 number and tell them to bump up my bandwidth to fix my speed problems. So later that day, I did, spent 15 mins on hold, only to have the person tell me she couldn't do anything, cuz my trouble ticket was still open and there were no new notes on it. Why the hell did they call me before then? She didn't know.

And every time I e-mail them, asking for a specific technical update on waht they're doing to fix my problem, they just give me the lame generic response. First and last paragraph exactly copy&pasted, the middle paragraph just reworded each time, basically saying "we're working on it as fast as we can. we don't know what the hell we're doing, so we can't tell you when we'll fix it."

Ah well, at least my TV cable is strong. I have basic cable, channel 5 is crystal clear, and I even get much music when I'm not supposed to. I get to watch the simpsons several times a night, so I'm happy.

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quote:

Originally posted by loconet One day my connection was down (how rare) - I called and after a few minutes of routine troubleshooting, they blamed it on the software, telling me my nic drivers were fucked or that the windows install was corrupted. I told them my other box with linux couldn't get online either - their answer : We don't support Linux. What does that have to do with anything?

Hah, I love that. It's always the "we don't support" clause. Every time I mention the word "hub", "router", "linux", "gateway", or any related issue, they give me the "we don't support that" sound bite. Well guess what you morons, I support it, and there's not a damn thing wrong with it, why would I be calling YOU if there's something wrong with MY setup!?

Now, I realize that these same people have to endure call after call of "I'm on my laptop and the power just went out, why isn't my internet working?" and "operating system? What's that?" But that doesn't mean that they should be treating all their customers like the same kinds of idiots.

That's basically why I memorized their script and lie. "Hi, my modem won't connect. The sync LED is on, I've rebooted my computer AND the modem, reinstalled TCP/IP and the NIC drivers, and tried it on 3 different computers and it still hasn't worked. Call the network operations people and tell them that their routing tables are fucked up, I've seen this happen before."

Of course, sometimes they still give me trouble, in which case I launch into a technical explanation of the problem. "You see, the connection quality is fine and there's not a lot of packet loss, and I'm receiving an IP address from the DHCP server, and I can ping IP addresses within the Rogers pseudo-LAN. The only problem is that I can't access any outside sites, ergo, there's something wrong with either the gateway or DNS systems on your network, possibly both, but checking out the routing tables should be a good start." Regardless, they eventually just pee their pants because they have no clue what I'm talking about anymore, and do what I'm telling them to do.

My problem is actually with their higher-level tech support - the network operations. I have never seen a company so bloody reluctant to actually send a linesman down to look at the cables and such. After insisting for a week that they send someone down because the flickering sync LED makes it OBVIOUS that there's a cabling problem, they made me wait 3 days and then left a message on my voice mail saying that the problem has been fixed and that they've cancelled the truck roll-out, and to call them back if there are further problems. Of course there ARE further problems, nothing was fixed at all, but the guy who left the message conveniently managed to leave out any specific name, number, or extension, so I have to go through all the bullshit hold times and support channels again. Then I get one of two lovely excuses: "Oh, that ticket is still open, we're working on it" - I DON'T SEE ANYBODY WORKING ON IT!!! Or "Oh, that ticket was closed, the problem should have been fixed" - YOU DIDN'T FIX SHIT!!!

Anyway, sorry for the rant, that's what I hate about Rogers though. Bell is worse, but the small DSL companies like Look are usually fine.

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My party schedule:
2009-02-21 - DJ Attention @ I'm So Popular
2009-06-18 - DJ Annoying @ People Need To Know Where I'll Be
2012-11-32 - DJ Insufferable ɸ Or At Least the Stalkers I Complain About
2048-06-66 - Spastic & Whocares ¶ Although I'm Actually Flattered
9999-45-81 - Tweaker Gimp ☼ I Probably Won't Even Go To This But I Have To Make Sure I Fill Up All The Available Space Here