Well I am trying to get my DJ 3000s repaired because the right side is cracked and they keep refering me to the Canadian distributor who then refers me right back to the American distributor!!
What should I do?
I only have until Dec until the manufactures warrenty expires.
Oct-12-2006 00:42
nchs09
Traceaddict in training
Registered: Sep 2003
Location: Inside your mum
all i know is tht i have a staton mixer....... and its complete shit
___________________
quote:
Originally posted by Halcyon+On+On
OOKA-OOKA ME NACHOS ME PRESS KEYS ON COMPUTER GOOD
Oct-12-2006 00:57
sterilis
Sunset Ibiza
Registered: May 2005
Location: Belfast/Ibiza/Manchester
i had a stanton mixer and it started leaking after about 6 months. shit products. stick to pioneer, you cant go wrong.
yea, my first mixer was a stanton. what a piece of shit. ever since then, i've never trusted ANYTHING they made. good luck!
Oct-12-2006 03:36
Abhay
banned user
Registered: May 2004
Location: mould coast
Been using stanton decks and mixer for years...
absolutely no problem what-so-ever...
Not one case of trouble
Oct-12-2006 04:05
Ted Promo
NWO WOLFPACK INSANE
Registered: Jun 2005
Location: Can this be my goal??!
My 3000's broke after 4 months of usage. Fuck Stanton.
Oct-12-2006 04:17
Yohan
Champion of Deep&Nu-disco
Registered: Jan 2004
Location: Kitchener, Ont, Soviet Canuckistan
I have a Stanton RM80 mixer. It's ok for basic mixing but that's about it. And one of the channels don't work anymore. Though i got it used so I shouldn't expect perfect condition.
Will have to upgrade soon. My CDJ 1000 mk3s keep looking at me like I'm not treating it well with a crappy mixer
Originally posted by chinamon
not true. i say "ugh"
but i am a tranny.
quote:
Originally posted by kotsy
lol colour me retarded
Oct-12-2006 06:03
blacknoizybox
cracks and pops
Registered: Jun 2005
Location: Kyiv, Ukraine
dunno.... i have everything by Stanton (T.120, M.304, Trackmaster II SK) and i have to say the mixer is one of the best I have ever used, not mentioning that the T.120 wins over any Technics TT but thats another story lol )))
ive heard that in the past stanton made crappy stuff but I totally love my M.304 and Ive played DJM600 lots of time and Stanton is just better imo!
Oct-12-2006 10:04
Nemesis44
ZZZZZzzzzzz.....
Registered: Aug 2003
Location: Brighton
Re: Stanton is starting to piss me off.
quote:
Originally posted by s3nate
Well I am trying to get my DJ 3000s repaired because the right side is cracked and they keep refering me to the Canadian distributor who then refers me right back to the American distributor!!
What should I do?
I only have until Dec until the manufactures warrenty expires.
Dude,
You have to put your foot down with these people. Get angry and request to speak to a manager or supervisor and ask them to put it in writing. Take names etc.
If your warranty does exprire you can at least prove that it's down to their incompetance not your lack of attempting.
The bottom line is that you are probably speaking to some lazy underpaid person who doesn't give a shit.
You have to be like a bullterrier with this sort of thing. If they refer you to someone else ask them to explain exactly why.
In truth however it sounds to me as if the country that you bought them in should be the one that is responsible. I assume Canadian as you have that flag in your profile.
If the worst comes to the worst state that you want names, everything in writing and that you will take this to a customer complaints commission or similar.
You have to put your foot down with these people. Get angry and request to speak to a manager or supervisor and ask them to put it in writing. Take names etc.
If your warranty does exprire you can at least prove that it's down to their incompetance not your lack of attempting.
The bottom line is that you are probably speaking to some lazy underpaid person who doesn't give a shit.
You have to be like a bullterrier with this sort of thing. If they refer you to someone else ask them to explain exactly why.
In truth however it sounds to me as if the country that you bought them in should be the one that is responsible. I assume Canadian as you have that flag in your profile.
If the worst comes to the worst state that you want names, everything in writing and that you will take this to a customer complaints commission or similar.
Cheers
Nem
I agree, you have to be pretty assertive. But if someone asked for my name and I worked in a call centre, I'd give them a false name. There's no way I'm disjing my name out to some bloke who's pissed off with my companys products.....
Jarv
Oct-12-2006 17:51
Zild
Ten City
Registered: Jun 2004
Location: San Antonio, US : TXTA #156
If you work at a call center you don't really have any choice but to identifiy yourself to the customers. The calls are monitored so they can trace it back to you and they will fire you.
___________________
I've never been able to eat a whole baby.
Kill the women. Eat the children.
It's just one of those days where you want to bend over everyone you know and kiss their ass goodbye with a big sideways boot.
Email stanton. They sorted out my broken 3000s super quickly- send me a completely brand new sealed pair. I CANNOT complain about their customer service at ALL.